Customer service for U.S. Veterans and their families
Pros: working with our nations veterans and their families
Cons: not having immediate supervision
The last 2 years were spent receiving medical records and claims, inputting them into the pay system, verifying them, and providing claim status to both vendors and veterans. 75% of the work was spent answering phone lines; emails; and status faxes. I learned that it is very hard for veteran's to get their outside medical bills paid. Management was not very supportive of our being behind in getting claims paid, and it was hard not having any bosses at our actual VA hospital, instead the management was all based in Denver, Co. and outside of their own people they didn't seem to care about the other VA's employees. Co workers were great, but 6 month's after the Central Business Office took over NonVACare 9 of 13 employees had to be replaced. Working for unconcerned management. Working with veterans and their families to ensure that the claims that were filed would get paid.