Director of Maintenance/Road Service Manager (Former Employee) – Mesquite, TX – June 26, 2016
This was the best company Ever and a great place . everyone helped each other and had a gold to grow and be the best trucking company ever. then they wanted out and the company went down hill from there
Dependable Auto Shippers is a trucking company in which we ship anything from car to boats. Due to the past 3-4 years DAS has been lying to their customers about when the vehicle will be shipped and arrived. The employees that worked in customer service would often get threaten saying that they will come into DAS and shoot up the place!!!
Worked directly with large corporate accounts daily to provide accurate updates regarding their customers vehicle relocations. The job required attention to detail and knowledge about transport logistics/DOT regulations. I enjoyed working with the majority of the accounts that I handled as well as my co-workers. This position was considered an Account Manager position, however required customer service as well to the customers/ transferees that were being relocated. The hardest part of my job was receiving phone calls after hours and on Saturday/ Sundays when I was unable to provide resolution as quickly as an account had anticipated.
Service Consultant (Former Employee) – Mesquite TX – July 7, 2015
Things were improving with new management, but changed drastically when that management left. Employees were stressed not knowing what was happening with in the company and upper management did very little to assist mid management to quell the rumors. Open door meetings with upper management where the staff could hear about financial issues and major escalations with customers/vendors. There are favorites that are played within the company that allows valued employees to feel under appreciated. The work load is not spread out properly resulting in several employees being overwhelmed and stressed. Upper management was made aware of all the issues and did nothing to correct them. Constantly stating that this was a big person job and the staff needed to act accordingly. They let seasoned employees leave or dismiss them to try to save money by hiring incompetent personnel that perform under par and providing poor service that should not come from a company that is over 60 years old.
Free lunches on Friday on ocassion, casual dress everyday
Poor management, change with out explaination, continous stress through out the day.
Customer Service Manger (Former Employee) – Mesquite, TX – February 17, 2015
Responsible for the recruitment, training and supervision of a staff of twenty-five Provided assistance in the development of new policies/procedures related to improving customer service Provided real-time metrics of monitored calls and representative adherence to policies/procedures Researched customer claims and when appropriate authorized credits and charges related to such.
8-5 Work day managing cars that were late on delivery to customers.
Corporate Service: Late Car Management Team (Former Employee) – Mesquite, TX – January 6, 2015
Managing the position and delivery of vehicles that were already deemed "Late" to a location picked by the customers. Coworkers were enjoyable and management was open to give help when it was needed. The hardest part of the job was keeping up with the number of customers during peak season (summertime). The most enjoyable part of the job was the staff and phone calls to colorful charachters.
While interviewing, I expressed my absolute interest in this company, to my then Supervisor. I feel I absolutely demonstrated the same while employed
Corporate Service Consultant (Former Employee) – Mesquite, TX – October 21, 2014
While interviewing, I expressed my absolute interest in this company, to my then Supervisor. I feel I absolutely demonstrated the same while employed there and wasn't given the chance to advance due to restructuring of the company.
Accommodating customers, being able to possibly change my co-workers day with a simple hello.
Management, benefits, and the pay wasn't too great either