A typical day includes coming in and going through our back order report to switch any orders to different warehouses, make sure orders are sent out in a timely manner. Then working on qualifying professional leads and answering phone calls and assisting customers however we can. We are a small office here in Florida so people really get to know each other. We often order lunch together, assist each other with orders, phone calls, and anything else we can. Management is difficult to deal with, they are not a lot of help but when you can approach them, they can give some great advice on how to handle rude or irate customers.