Devcon Security Employer Reviews

Helping someone to ensure quality safety and reassurance to a customer in reference to there home and property.. Always letting them know we're here 24 hours a day with any issue they need.

During the Summer schedule I began my workday with a breakfast and "Team Meeting" to map out my route for the day. Each day was different depending on when everyone was ready to start their day. I learned that I have no problem adapting to unfamiliar situations. My team leader was very good at the sales aspect of his job, as he was among the highest – more... rated in the company. Unfortunately for me, i was brought onto the team a few weeks after everyone else and wasn't exposed to the traditional methods of the trade. I'd have to say that being on the other side of the Country, living with a bunch of strangers, and not knowing the regional Market was the most difficult part of the job for me. But it was all made worth it when i found myself making more and more sales and growing as a communicator and representative. – less

Great place to work, pay was good, always wanted to goto work, Pinnacle took over and it went down hill, then they lay off the whole call center.

Culturally Devcon is a great place to work, but it is struggling because of key management decisions which have really hurt the company. Despite that, the work is exciting, always changing, and challenging in a good way,

I enjoyed working here , was well organized in many ways but lacked effiecency with long lulls in between assignments.

IT WAS A EASY JOB ID GO BACK IF I COULD, MY MANAGER WAS A PAIN BUT FOR THE MOST PART THE OTHER MANAGERS WERE GREAT

. Handled about 120 calls in a 10 hour shifts.
. Solving customers issues and resolving accounts.
. Helpful and resourceful
. Getting lay-off
. Financial security

Each day was a different experience with new customers. Learned to value each customer as an individule, and menagement was refreshing as they always keep you motivated. My co-workers was easy to get along with and we shared information to be more productive. The hardest part of my job was climbing in attics and best part was meeting new people.

Great work place environment, management was outstanding. If anything was needed, it was there for you. It's always exciting helping our customer with the satisfaction of their alarm systems. Made them feel so secure within their home. Having a great piece of mind, knowing that everything and anything is being watched over.

Awesome company but the TX office is being moved to UT. I wish the company and the employee's good luck.

Good company, learn a lot about all type of security system. Bad CEO closing center that came from Pinnacle. Bad practice from Pinnacle.

A typical day involved working with multiple groups in the organization to determine effectiveness of projects and to improve as necessary.
I learned that every voice is important and feedback from employees is very beneficial for the growth of the organization.
My coworkers are some of the best in the industry - amazing people who really care about – more... how they do their job and the impact on the customer.
The hardest part of the job was the ever changing environment.
What I enjoyed most was the opportunity to watch a small, local brand become an updated, nationwide brand with strong people to stand behind it. – less

Learned how assist customers via telephone Effiently and trouble shoot secutity systems

typical day: challenging, but so exciting to help others
Whats Learned: Teamwork makes the dream work!!
Management: Excellent
Co Workers: Very Helpful in helping others
Hardest part: dilling with irate customers
Best part: Helping defuse irate customers

Inbound call center where each representative would take between 50 and 60 calls per day while having to maintain company standards in matrix numbers.
Provided ample opportunity to grow and contribute within the company based on a non-discriminatory, work performance basis.
Management kept an open door policy from anything from work related issues to – more... personal problems to help maintain moral.
Became a "second family" to most representatives due to the comradery shared between each individual. – less

A typical day at work would include meeting and greeting co workers all day. As far as work goes I do alot of follow up calls to make sure customers are getting the service they are expecting from the company and myself. The most enjoyable part of my day is resolving the customers concerns to their satisfaction. Once the escalation has reached my department – more... I take ownership until it's completely resolved, one call resolution. It's always difficult when thie things you can't control happens for exampl when the systems are down and it causes a delay in your response time. I've learned a lot from our awsome management team. – less

Answer phones to respond to orders, general customer inquires, invoice questions, and appointment scheduling. Project a professional company image through phone interaction.

Typical day at work: 10 hour shift, call center, De-escalate irate customer with exceptional customer service experience.
Most I have learned from here is how much it takes to advance into a lead or supervisor position in the corporate company.
Management does not necessarily recognize talent, but more recognize from personal relations.
Most of the – more... co-workers are friendly, hard workers, and easy to get along with.
The hardest part of this job was dealing with inexperience upper managements and company's lack of systematic procedures.
The mos enjoyable part is being one of the lead examples for other co-workers to go to for questions and problem solving assisting customers. – less

Managed the Operations Side of the business for an individual branch location.

A typical day consisted of canvassing business' and home owners. Made 50 - 60 cold calls per day.