A challenging and rewarding position
Administrative Assistant (Former Employee) – Lindon, UT – November 6, 2014
When I first started working here, the company was Pinnacle Security. Since then, there have been two major organizational changes; from Pinnacle to Devcon Security and most recently from Devcon to ADT Security. These company changes were stressful at times, but also provided opportunities for advancement and new responsibilities. Although officially I am an "Administrative Assistant" for the billing and collections department, my actual position and responsibility has really moved beyond that of just an Administrative Assistant. I am also the manager of our Third Party Collections Agencies, I worked on a committee to do an overhaul on policies and processes that involved not only billing and collections, but also customer service and compliance. I served as the liason between our Branch Managers and the Customer Experience team (which included billing, customer service, retention, collections, and inside sales) to solve any questions or concerns they had, and for a while I also worked with our Compliance and legal department communicating directly with customers who gave negative feedback regarding billing on a Customer Satisfaction survey. I also became the resident expert for questions regarding customer contract terms and Fair Debt Collections practices.
benefits, opportunities to identify improvements and put needed changes into action, very flexible schedule and a lot of freedom
stressful going through organizational changes and layoffs