In my previous position, at Financial Customer Service, my daily responsibilities included, supervising ten (10) Program Associates, and three (3) Clerical Associates. I planned and organized the units work to meet the organizations objectives. Direct and review work assignments, evaluate performance and recommended discipline of subordinates. Interviewed, identified training needs, provided guidance and training. Maintained knowledge of current policies and procedures by attending training sessions as needed. Manage payroll preparation, monitor budget, maintain office supplies, and place online orders. Preparing spreadsheets and provide word processing and general accounting support. Along with providing superior customer service I also resolved complaints and claims issues. In addition I collected on past due accounts.