Inside Sales / Customer Service Support Person - Buffalo, NY
DiVal Safety Equipment, Buffalo, NY - Buffalo, NY

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Customer Service / Inside Sales Support Person
Put your Customer Service skills to work with DiVal Safety Equipment, a leader in the industrial safety equipment distribution business. We are looking for a Customer Service Representative in our Buffalo, New York office to provide exceptional customer service.

Duties and responsibilities

  • Provide responsive, pleasant and thorough telephone support to customers by providing product information, availability, pricing and ultimately taking the order.
  • Assess customer’s needs, look for new opportunities and work with sales force to satisfy customer.
  • Provide customer with professional price quotes through DiVal Safety’s new cutting edge CRM software.
  • Ability to research and source product through established and non-established vendors.
  • Address and handle customer dissatisfaction and/or problems efficiently and professionally with follow through to completion.
  • Provide responsive and knowledgeable support to field sales representatives.
  • Provide a positive presence and input to our exceptional Customer Care Team.

Skills and requirements

  • Pleasant and engaging service-related disposition required.
  • Professional communication skills, both written and verbal, required.
  • Ability to work with others in a dynamic, high-energy environment.
  • Well versed in basic math with strong organization skills.
  • Versed in Microsoft Office, web browsing and PC based software.
  • Strong typing skills required.
  • High school degree or GED equivalent along with 1 to 3 years of experience in a customer / sales support position.
  • Knowledge in the safety and industrial supply fields is a plus!

Competitive wage, medical and dental benefits, 401K and paid time off. EOE