DialAmerica - Mahwah, NJ

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The Forecasting Coordinator II is an entry level position that works on our Workforce Optimization team in developing and delivering accurate and cost-efficient volume forecasts and agent workforce schedules for our call center activities, both real-time and planned.

· Work with manager to interpret, research and evaluate call trends
· Develop long and short term forecasts to meet optimal service objectives
· Assist manager in providing staffing recommendations based on analysis
· Review data to compare actual results vs forecasts
· Assist the manager in reviewing and in resolving potential efficiency risks
· Work with manager in recommending strategic changes to improve center
performance and deliverables

Job Requirements:
· Strong math skills, detail oriented and analytical
· Excellent written and verbal communication skills
· Great time-management and organizational skills
· Ability to present analysis, while making concise defensible decisions
· Adaptable, resourceful and flexible with changing demands of the business
· Proficient with Microsoft Office and Excel
· Enjoy learning and working independently and/or in a team environment
Bachelor's degree

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About this company
DialAmerica is one of the nation's largest teleservices companies, setting the industry standard for over 50 years. Headquartered in Mahwah,...