DialAmerica Employer Reviews

ITS A FUN AND FRIENDLY PLACE TO WORK; ALWAYS WILLING TO WORK WITH A AGENT WITH COMPROMISING DECISIONS AND DETERMINATION.

It was a very challenging position in which I handled with very little effort.

I have nothing but kind words for this company. They really made sure that all of us employees knew the products inside and out and all managers were constantly walking the floor so that they could be there if we needed help with a customer.

I work for Dial America for a week. The office manager was a very nice woman but she had no clue what was going on with her night supervisors. My manager fired me in my training week and wasn't suppose to according the other managers. I made a few sales and the only way the manager will acknowledge your existence if you make a sale. I was disgusted – more... by their practices (aggressively trying to sell magazine subscriptions to people who cannot afford them)
I see now why they're was always in need of staff. – less

This was a good job to have while in college and also teaches how to build good customer service skills.

A typical day at work consists of coming to work station, signing in taking calls, typing information in and confirming it. i learned to type faster. The supervisors are amazing and do what they can to help you and the co workers are just as great. The hardest part of the job is maintaining a good percentage to get a better pay.

I spent my day activating credit cards and selling protection plans to cardholders. We had other programs in the same building. I worked every program. My most recent one was book sales.

For working here you have a point system which you can only get up to 32 points before you are fired. Being out for one day is 5 points and being late is another 2.55 points. Points can add up really fast because if you are a second past your time logging in then you have 2.55 points added on. The computers are really slow to log in so you could be – more... there two minutes early and still be late trying to log in. The most enjoyable part of the job is meeting new people. The hardest part of the job is watching people come and go. – less

I was there for three years, the pay wasn't very steady for me but the potential was there. Pretty much a hit or miss ---- you either getting a fat paycheck or you're not!

Clock in start calling doctors to invite them to medically marketed dinners,read a script to them,type in there response and there meal choice and end the call.I learned what different types of medicines are.I loved the coworkers,we had parties in the break rooms often,the management held different kind of social events outside of work.Their was absolutely – more... nothing hard about the work.I enjoyed everything about working there – less

Bilingual sales of B of A credit cards in Spanish . Hispanic people are generally very friendly . Company does not allow for this

I enjoyed working in sales as an agent and as a supervisor. I was able to not only learn new skills, but also how to teach others to use them.

Typical day after seated headset in place set available phone starts.
Love working with people.Most challenging learning how to take calls back to back and completing calls in alloted time. Management works great in helping you to achieve your goal to become the best rep you can be. Co-workers, do not have time to interact phones always ringing good – more... thing very busy. Assisting customers needs is what I like doing providing the best customer service possible. – less

Enjoyed co-workers. Management was fair and worked with your. Enjoyed talking to customers on phone and building rapport. The hardest part of the job was meeting quotas on a difficult program.

This job is only part-time and does not pay as good. Does not have any health, dental, and vision benefits.

Working and coaching the agents to ensure that they are performing at their best and watching them develop and grow while with the company is the most rewarding aspect of my job.

During my time at DialAmerica, we have been contracted out by several companies to handle either inbound or outbound calls as a sales or customer service representative. I began my tenure there as a sales agent making outbound calls for SiriusXM before being cross trained as an inbound customer service representative for US Bank. Once Blue Cross Blue – more... Shield contracted us for their Member Services addition, I was promoted into management. Since then I have worked hard to progress within the company to reach my current position, which required several corporate module completions as well as a notable performance progression for myself and my team. As a supervisor, I have had work mentors who have taught me not only corporate policies and procedures but also effective and efficient skills in order to have a successful working relationship with everyone on my shift. We have weekly leadership meetings with all staff to discuss how each shift is performing and to identify areas of opportunity and we also have developmental meetings where we will calibrate on assigned chapters of a book (usually about coaching or teamwork/building) or how we can improve ourselves, work environment, retention, etc... Working and coaching the agents to ensure that they are performing at their best and watching them develop and grow while with the company is the most rewarding aspect of my job. Fortunately we have seen the benefits of all our hard work by being the recipient of the Donnon Dominance Award for five consecutive months, which exceeded the current corporate record of three, and we recently won Program Champions for the Half. – less

Lol ... I Worked In the So Called sales department .. People thinl they are actually callin there credit card company .. Dial America is a third party for a bunch of card companies ..Like Victorias Secret,HSN,Stores eXC,.,. basically People are calling to activate there cards . we don't do that when the call you have to read a script .. Basically " – more... While your card is being verified I see you ---- Card is eligible for a 25 dollar gisft card with protection from account Assure . Account Assure gives uyou piece of mind knowing that If you become Involuntary laid Off sick or pass away Account Assure "Can Pay you entire Balance " Its only 1.99 cents for the first 30 days then some amount afterward which I forgot . ..Anyway they think its Insurance and Its not .. If they say no to the offer You then have to read basically the same script over again which makes the caller more angry .. When you do get a sale and .about 30% are then you have to upsell them with an Identity Theft Protectioin again with a very long script .They are already annoyed they got the Account Assure . The incentives are horrible ., The turn over ratio there is so bad from taking 120 calls a day or more and a lot of people get angry . There are cameras everywhere in the building . You can not have a cell phone at all or anything at your desk ..Not even a Magazine So when Its slow you just sit there and do nothing . They do give a lot of smoke breaks but it comes out of your pay . Its 8 bucks an hr of hell and you learn new programs and no raise . No Benefits at all no matter how long you are there ..There is no Dress down Fridays .. And different rules every week.. If you want a quick job youll get iit because they are so desperate for people .. I worked in the one in North Charleston SC .. My team leader was very cool though ..They do not drug test and you can blaze on ur lunch and come in High as a kiteand they wont care ..You do not have your on desk and sit somewhere different every day .. If your on time and your computer is not on available you are marked late .. The late system is points .. 2 points per lateness and they give you up to fourty points hich is cool and if your on time the points decrease
The sales contest are terrible You win fake money and after like 600 fake money dollars you get A MOVIE TICKET ..Yay ..If you are a guy ..A Lot of really hot girls work there so that's a bonus , If you do decide to work there .. Work 4 till midnight ..Better environment ..Better sales stats and more laid back . The callers seem to be a lot nicer as well .. You must read everything verbatim()script) and if the person has a question you have to read verbatim the F&q'S .. – less

Lol ... I Worked In the So Called sales department .. People thinl they are actually callin there credit card company .. Dial America is a third party for a bunch of card companies ..Like Victorias Secret,HSN,Stores eXC,.,. basically People are calling to activate there cards . we don't do that when the call you have to read a script .. Basically " – more... While your card is being verified I see you ---- Card is eligible for a 25 dollar gisft card with protection from account Assure . Account Assure gives uyou piece of mind knowing that If you become Involuntary laid Off sick or pass away Account Assure "Can Pay you entire Balance " Its only 1.99 cents for the first 30 days then some amount afterward which I forgot . ..Anyway they think its Insurance and Its not .. If they say no to the offer You then have to read basically the same script over again which makes the caller more angry .. When you do get a sale and .about 30% are then you have to upsell them with an Identity Theft Protectioin again with a very long script .They are already annoyed they got the Account Assure . The incentives are horrible ., The turn over ratio there is so bad from taking 120 calls a day or more and a lot of people get angry . There are cameras everywhere in the building . You can not have a cell phone at all or anything at your desk ..Not even a Magazine So when Its slow you just sit there and do nothing . They do give a lot of smoke breaks but it comes out of your pay . Its 8 bucks an hr of hell and you learn new programs and no raise . No Benefits at all no matter how long you are there ..There is no Dress down Fridays .. And different rules every week.. If you want a quick job youll get iit because they are so desperate for people .. I worked in the one in North Charleston SC .. My team leader was very cool though ..They do not drug test and you can blaze on ur lunch and come in High as a kiteand they wont care ..You do not have your on desk and sit somewhere different every day .. If your on time and your computer is not on available you are marked late .. The late system is points .. 2 points per lateness and they give you up to fourty points hich is cool and if your on time the points decrease
The sales contest are terrible You win fake money and after like 600 fake money dollars you get A MOVIE TICKET ..Yay ..If you are a guy ..A Lot of really hot girls work there so that's a bonus , If you do decide to work there .. Work 4 till midnight ..Better environment ..Better sales stats and more laid back . The callers seem to be a lot nicer as well .. You must read everything verbatim()script) and if the person has a question you have to read verbatim the F&q'S .. – less

Ok so you have to ring a bell to take a bathroom break. May as well be shackled to the desk and the managers have the key. Ridiculous!!! Crazy rules, low pay and they treat you like dirt. Oh and god forbid you are one second late,,,literally one second and you get penalized. Oh yeah and the bathroom break that you have to beg for......yeah they can – more... and will dock you for it. Never never work here!!! – less