Telemarketer (Former Employee), Ocala Fl – February 28, 2014
Cons: dial america is one big con and there a bunch of scanmers
First Off .. I live in Ocala Fl. I've worked for Dial America For about a month. When I say DONT GET THIS JOB ... Don't do it...From My experience ... Managers care about you... If you don't meet there expectations , your out the door.. Pay Sucks so bad you'll be lucky if you got gas money with your paycheck .. And I hope the Feds looks at this stuff – more... .... But they have scams going on in the ones in ocala.. Taking people's credit card numbers and signing them up for things they aren't aware of. My supervisor was a jerk... She looked like she ha a problem everyday of her life.... And they have something called home serve here and one of the supervisors had the nerve to call me a seat warmer because my first week I didn't have a sale. Long story short the Feds need to investigate "Dial America" and if you get a Victoria secret credit card and try to verify it ... The automated system you listen to is all you go through... Done ever talk to a representative ....
I ultimately had to leave because they put so much pressure on getting sales, even when you were doing everything that was asked of you! This was the hardest part of the job, but the most enjoyable part was meeting the variety of people that worked there -- I met very good people.
Customer Service Representative (Current Employee), Columbus, OH – July 8, 2013
Pros: the experience i gained will help aid in my search for a new job.
Cons: it's too bad it ended so soon.
Overall I had a good experience working for DialAmerica. I could have used a longer training period, but jumping right in has a lot to say for itself. The supervisors were all a pleasure to work with! They were patient and always willing to help!
SALES AGENT (Former Employee), Athens, GA – June 27, 2013
DialAmerica was a great job that was laid back. I worked in a very relaxed enviornment were I answered the phones and helped many of customers from all over the world. The hardest part of the job was keeping up with your incentives. The easiest part of the job was answering the phone. My co workers were always very helpful and fun to be around.
A great starter company if you're interested in a call center career
Sales Representative (Former Employee), North Charleston, SC – May 14, 2013
I have nothing but kind words for this company. They really made sure that all of us employees knew the products inside and out and all managers were constantly walking the floor so that they could be there if we needed help with a customer.
Telemarketer (Former Employee), Columbus, Ohio – May 13, 2013
Pros: an instant job if you are in need of money
I work for Dial America for a week. The office manager was a very nice woman but she had no clue what was going on with her night supervisors. My manager fired me in my training week and wasn't suppose to according the other managers. I made a few sales and the only way the manager will acknowledge your existence if you make a sale. I was disgusted – more... by their practices (aggressively trying to sell magazine subscriptions to people who cannot afford them) I see now why they're was always in need of staff. – less
Telemarketer (Former Employee), Port Richey, FL – April 30, 2013
Pros: fair break times
Cons: no benefits, hours cut, changing payscale
A typical day at work consists of coming to work station, signing in taking calls, typing information in and confirming it. i learned to type faster. The supervisors are amazing and do what they can to help you and the co workers are just as great. The hardest part of the job is maintaining a good percentage to get a better pay.
Call Agent (Former Employee), North Charleston, SC – April 16, 2013
Pros: meeting new people, sometimes good working schedule
Cons: short breaks, the point system, have to work on saturdays usually 3 times a month
For working here you have a point system which you can only get up to 32 points before you are fired. Being out for one day is 5 points and being late is another 2.55 points. Points can add up really fast because if you are a second past your time logging in then you have 2.55 points added on. The computers are really slow to log in so you could be – more... there two minutes early and still be late trying to log in. The most enjoyable part of the job is meeting new people. The hardest part of the job is watching people come and go. – less
it was never 32 points it is 42 points and you would get fired i happen to have .11 points so it just mean schelduling the time you need off and coming in when your suppose to or yes you do have a penalty.
Job Work/Life Balance
smile and dial ....
Sales Representative (Former Employee), Jacksonville, FL – April 11, 2013
I was there for three years, the pay wasn't very steady for me but the potential was there. Pretty much a hit or miss ---- you either getting a fat paycheck or you're not!
Recruiter (Former Employee), Monroeville, PA – April 11, 2013
Clock in start calling doctors to invite them to medically marketed dinners,read a script to them,type in there response and there meal choice and end the call.I learned what different types of medicines are.I loved the coworkers,we had parties in the break rooms often,the management held different kind of social events outside of work.Their was absolutely – more... nothing hard about the work.I enjoyed everything about working there – less
Customer Service Rep (Current Employee), Athens Ga – February 18, 2013
Pros: flexible scheduling.
Cons: no benefits hours not stable
Typical day after seated headset in place set available phone starts. Love working with people.Most challenging learning how to take calls back to back and completing calls in alloted time. Management works great in helping you to achieve your goal to become the best rep you can be. Co-workers, do not have time to interact phones always ringing good – more... thing very busy. Assisting customers needs is what I like doing providing the best customer service possible. – less