The biggest advantage working there is that you met, worked with wonderful people. Biggest disadvantage was after 2009 too many changes in management
Pros: the people that worked there
Cons: being paid correctly
Dial America was once a great place to work for retiree's, college students, all ages. There were many employees that had been there for years and mixed well with everyone, new or long term personnel. The managers were outgoing, supportive, and although salaries were low, there were perks such as meals brought in by management, always snacks, management always available to coach, or simply chat and talk with employees no matter what the subject. Once Dial lost their largest client, Bank of America, it all went downhill. All employees were then transferred to selling magazine subscriptions (supposedly for charities) and this was during 2009 and the recession. The entire night shift was laid off, and those who had been there many years were asked to quit, not claim unemployment compensation with the hope of perhaps being rehired, which never did happen. A few years later with many management changes, and rigid rules enforced, (having to hold your hand up to even go to the rest room) and no set schedules, they changed hourly, Dial became a revolving door and exhausted hiring of most of the working population in Ocala FL. Paychecks were never direct deposit, never correct, and rarely on time. From being a wonderful workplace atmosphere it turned into a nightmare, always worrying if one would get paid. The Ocala office is closed and so many who gave upwards of 10 years of their professional life to the company received notice of the closing and that was that.