Pros: on-site cafe and vending, overtime available, near airport hub
Cons: minimal breaks, employees pay cost of headsets, no warning send-homes due to lack of need
Overall, this company could be considered decent, as they have regular volunteer-based overtime for employees, and have shown a marked willingness to working with their employees based on scheduling needs. However, the company also has a history of changing schedules without warning, and has expectations on handle time with the phone operations, even though you are expected to handle often fairly significant tasks (i.e. locating a service provider to provide a flatbed tow in excess of 200 miles one way, with your customer in an extremely undesirable location, typically in the desert or on the side of a mountain, in the midst of bad weather, in 13 mins or less, from start to finish on calls, while expected to collect customers' marketable information to sell them products.
Very straining position due to usually only 40 hours or less at $9 per hour, with a .50 cent shift differential for working evenings or late nights, and they time you on bathroom breaks, and penalize you for any issues.