This is the absolute worst work environment I have ever been in. HR is soooooo unprofessional. Once someone has a negative experience with them they do everything in their power to get rid of them, even if it means making up information. The team leads are great. They seriously care about the agents, but upper management is nothing but a bunch of 2 faced back stabbing 'children' who do nothing but gossip about one another. It is seriously like being in high school again. They require you to do so much work but only want to pay the absolute minimum and once you get into management....GOOD LUCK getting ANY kind of a raise. All in all, this place is a soul sucking environment and needs to just go away.