Pros: Interesting job, educating
The entire day consists of assisting members about their claims, benefits, insurance questions, etc. Mixed in with a little people-watching of the management & employee call center drama
The job itself is interesting and fun once you learn how everything works. However, the pay rate is terrible & unrewarding for how much deal with on a daily basis. Even if you're a consistently great employee, management waves opportunities of advancement in your face but rarely reward it. Instead you are given a" jeans day" almost every day of the week just because the team leader feels like it. Yet, the employees who barely show up to work get promoted, must be a coincidence that they're close friends with the team leader. Employees who enjoy the work, come to work, and do the job great, even while talking to irate and frustrating members, rarely get recognized with promotions, or most importantly with pay. You might get 75 cents and... oh boy... jeans.
Besides the daily gossip between management and employees, the clients treat you like little robotic money-makers. They expect that you want to come to work for terrible pay and enjoy it, along with the disgusting musty bathrooms and lunchroom. Management is always complaining about how employees do not finish their shifts or call off work often (Gee. I wonder why), however they themselves do not stay for their entire shift either and make you feel terrible for not wanting to come in. Even if you're sick or have a medical condition, they'll fire you anyway if you miss work for it, but hide the real reason, it's to replace you temporarily with a whole new training class. Then they make promises of raises and promotions, just to work them to death and crush their souls as well.
The hardest part of the job is deciding if you want to consistently kill your soul everyday just to pay your bills, or be homeless instead.