Great people make for bad company
Licensed Insurance Advisor (Former Employee) – Holland, MI – January 5, 2017
Overall, I'd love to be able to give Dialog Direct a higher rating, as I did enjoy working there for most of my time, but I want to give an honest review for those that are actively seeking employment. I will start off by saying that my coworkers were my favorite part of the my job. Every team I was a part of was close-knit and all of my team leads were great. The work itself is also nice because it is working with people over the phone and presents a new situation within the confines of an expected set of issues in every call. Variety without being completely random. The cons are that upper management/upper HR are a bit of a joke. Everything is kept a secret until the very last second and there is no transparency at all. This is especially troublesome when you are dealing with the uncertainty that comes with call center work. Campaigns are constantly shifting and you can be "let go" for any number of reasons, even if you are the top performer. You will be told you will find out your fate/have a meeting on a specific day and that will almost always be cancelled and moved to the very last possible moment without so much as a reason why. There isn't a lot of room for advancement, and if you do advance, you may not be compensated for it. The benefits are terrible. High deductible health plan, non-comprehensive/restricted network dental.
Are there worse jobs? Definitely. And with some re-organization, insights, and refocusing on loyalty, this place could be great. But as of right now....it leaves a lot to be desired.
Great Coworkers, easy work