This job wasn't your typical 9-5. You went out of your way to help those in need of Roadside Assistance. The calls varied everyday, some good, some bad. However, at the end of the day, you always feel like you've made a difference in someone's life. I learned to be patient and show empathy to those in need. Getting to that point was the hardest, but management made it easier with extra training and words of encouragement. The people you work with are extremely friendly and always willing to lend a hand, whether they just started before you or have been there for years. The hardest part of the job is dealing with an irate customer, but what job doesn't have that? You get a lot out of this job just from helping someone and knowing you've done that for someone on the other side of the country, is enough to, personally, make my day.