Productive and nice place to work.
Customer Service Rep (Current Employee) – Troy, MI – October 17, 2016
Taking calls for the facility department. Quoting benefits and precertification for hospitals, free standing facilities, skilled nursing facilities, mental health and substance abuse facilities. I have learned how to navigate through different screens to find the information needed to provide the caller with the information they need. We are a great team. I am an assistant coach, I help my team with questions they are having problems with, I do side by side coaching, We have a great support system. The hardest part of the job is when you get an angry caller, all you can do is apologize for what ever it is that is upsetting them and keep a polite tone in your voice and give them the information they need in a timely manner so that when the call is over they are satisfied if not happy. I am a care committee member. We decorate desks for our team members who have birthdays , we think of things to do to keep moral up, we do contests, outings, parties.
bonuses, free lunches