Half of the management spends their shifts shopping online at Target, Walmart, or on Facebook. There are even times they leave work early to go catch a sale or return items to a store an hour and a half away. Most of the day time employees must do management problem solving or use manager credentials (a firing offense) to assist customers because on shift managers stepped off site for an hour or two without notifying the staff, just one person in passing.
Staff is expected to bend over backwards for any native, although they must be the "right" kind of native and one of 3 tribes, and staff is verbally disciplined if they didn't break company rules and policy to accommodate that specific guest. On the flip side, they have been known to terminate a bartender for free hand pouring at customers' preference vs using the bar gun for every single drink. I was personally referred to as a "f*gg*t" by one native guest and when I approached my on duty manager with it, nothing was done nor said to the guest. few days later I was called into the office by my supervisor and warned about the "severity of accusing" a tribal member of such a thing. Not about the actual discrimination against me, but because I had the audacity to be offended and let my superiors know I was.
If there is a payroll discrepancy, employees must wait up to a month to get issues resolved. This is not due to the wonderful accounting staff they have employed, but due to the fact that they need a second signature on the check from an appointed tribal council member, who will not make any effort to go out of their way to help resolve an issue, it is their preference to come in when it is convenient to them which is usually sometime mid week for a day. It is luck if an accounting staff member who has knowledge of the issue is working at the time that they come in, otherwise employees must wait until the next chance meeting.
Let me reassure you that the staff themselves are wonderful and colorful people who make the experience at the casino welcoming and fun.