Diamond Resorts International Employee Reviews

Found 153 reviews matching the search
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good pay, and benefits, managment needs improvement though.
Clun Agent (Current Employee) –  Orlando, FLAugust 15, 2016
Great hourly pay, and benefits, also perks. Fellow employees treated each other like family, Once in a while the management would have fun activities and prizes for the employees. Sometimes the lead supervisors on the floor would come off a little bit micro Management- ish. Other than that, sometimes the work moral wouldn't be too great due to some of the treatment from the management. Key points with the job good pay/benefits, and perks. Job needs improvement with their management, and work moral.
Pros
benefits, pay
Cons
Employee moral, supervisor moral at times.
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Fun workplace at times, other times it was just stressful
Customer Care Specialist (Current Employee) –  Las Vegas, NV 89135July 28, 2016
I worked for this company for about a year, had the opportunity to work in two departments which where both marketing. With the clients given to us it was almost impossible to book the required reservations. I was put on suspension leave and it took my employer a week to get back to me.
Pros
Great working environment and benefits
Cons
Short lunch, expected too much and write ups carried on from different departments.
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Loved this from start to finish
Call Center Associate/Front Office Manager (Former Employee) –  S Lake Tahoe, CASeptember 26, 2016
I started from the bottom and ended at the top. Have awesome management who believed in promoting from within. Was taught to manage a team in a call center, doing audits, payroll, training, and promoting. Moved up to assistant manager with job duties of purchasing and analysis, reporting, payroll, marketing, and payment processing. Moved up to Resort Management over a 10 year span, transferred to resort to run the front desk and really enjoyed the customer face to face interactions from in the call centers only speaking with owners on the phones. Loved making the owners and guests feel cared for and always offered their feedback on how we can do better, then would work on improvements based on guest feedback.
Pros
The team members
Cons
Having to leave
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Must be adaptable to change on a frequent basis
Customer Care Specialist (Current Employee) –  Las Vegas, NVJuly 15, 2016
This company is going through a lot of changes at this time so, it's best to keep that in mind when things are getting hectic. There are a lot of demands from time to time and a high expectations. A lot of information one has to retain. Definitely a high pressured environment.
Pros
Constant schedule changes, High pressured environment
Cons
Character building, Gain knowledgable information
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Hard to get the whole company to work as a team and assist each assist of the company.
Concierge (Current Employee) –  Williamsburg, VAAugust 23, 2016
A typical day involves having about 100- 375 check-ins per day, so keeping up in a fast paced environment. Dealing with the customers who are not satisfied and to help find a solution. Fax, scan and email paperwork to customers and supervisors. The most enjoyable part of the job is when I am able to satisfy the customers.
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Nice co-workers
NIGHT AUDITOR-FRONT DESK AGENT (Former Employee) –  Scottsdale, AZJune 3, 2016
This is a hourly paid job with flexible hours. Management is trashy and they cover up each other when something goes wrong. They don't care about their employees, you are just a number and nothing else. The only reason to stick around is if you are going to school and if you have small children and you are trying to work around your spouse schedule to avoid paying for day care.
Pros
Nice co-workers
Cons
Mangement is trash at this place
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A great company to work for.
Administrative Assistant (Resort Coordinator) (Former Employee) –  Payson, AZ 85541June 1, 2016
DRI give all employees the opportunity to advance with internal promotions, mentorships, and training. They are diversified world wide. They make sure all employees use their vacation time and provide discounted rates worldwide to team members DRI is careful with their carbon foot print.
Pros
Discounted hotel rates, generous vacation and sick time allowances.
Cons
No resorts in Texas.
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Adventures experiance, Business Travel, Professional Marketing Skills
Lead Field Sales Agent (Current Employee) –  Las Vegas, NVJune 2, 2016
I travel all over the nation to State Fairs and Travel Shows with a 5 man team promoting mini vacation packages.

Work inside and outside atmosphere.

Face to Face Sales up to 10 hours a day.

Set up 10X10 to 40X40 booth sizes
Pros
Business Travel building
Cons
long events lasting up to a month at a time
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You're better off at Burger King
Sales manager (Former Employee) –  californiaApril 14, 2016
I’ve been in this business for 20 years, and can truthfully say that Diamond is the worst of the lot. Managers have no talent or skills, aside from backstabbing and intimidating their employees. Marketing is joke. Absolutely the worst tours in the business. Sales commissions are half of what they used to be, in order to inflate stock prices and line the pockets of upper management. So…if you like a lot of stress and no money, Diamond is the place for you.
Pros
Nice plants in the lobby
Cons
Stressful work environment and lousy commissions
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fun interacting with Club Owners and setting them up on EOLs
Marketing Concierge (Current Employee) –  Orlando, FLMay 26, 2016
I love people and being able to give them good customer service prior to their stay at the resorts. It is great to enhance guests vacations with an VIP event that they cannot do anywhere else in Orlando during their stay. I work with a team who is supportive and successful.
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Fun and challenging at the same time
Member Services Supervisor (Current Employee) –  Las Vegas, NVAugust 7, 2016
Working at Diamond Resorts International has been a very challenging, yet rewarding experience for me. The Call Center itself is lively and although the work gets tougher, the people you work with makes it worthwhile.
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Positive attitude, great people, Excellent benefits
Outbound Owner Referral Agent (Current Employee) –  Orlando, FLMarch 24, 2016
Great people to work with, everyone is a team player, The manager is always willing to help. Great information in the afternoon meetings. The hardest part of the job is keeping them on the phone. Diamond Resorts does not advertise, so basically not many people have heard of the Resort. The most enjoyable part of the job is the teamwork, everybody is always willing to help the next person to close the sale.
Pros
Friendly positive people
Cons
N/A
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High Pressure Sales
Vacation Counselor (Former Employee) –  Branson, MOAugust 8, 2016
I enjoyed the selling portion of this position. There was high pressure from management to misrepresent product or give the customers experiences that weren't necessarily true.
Pros
Great insurance
Cons
Too much pressure from management
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Big company, work under lots of pressure
Financial Services Lead (Former Employee) –  Orlando, FLAugust 22, 2016
Nice people to work with. Too much pressure from Corporate management in Las Vegas. No raise even if your yearly evaluation was good.
Pros
Good Health Insurance
Cons
No employee recognition
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Growing company with much oppurtunity
Inventory Supervisor - Corporate Office (Former Employee) –  Orlando, FLMay 5, 2016
It all depends which part of the company you are working for. overall it is a great and positive work environment. The teams are all constantly challenges as the company is experiencing growth and constantly adapting.
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Versatile Environment
National Sales & Marketing Coordinator (Current Employee) –  Orlando, FLJune 6, 2016
I have loved working here. My colleagues are by far some of the best professionals out there. I have learned to increase my organizational skills as well as my team building abilities.
Pros
Freedom
Cons
Low pay
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not a bad place to work
Dispatcher (Former Employee) –  Virginia Beach, VA 23451July 4, 2016
compensation and benefits are great but if want to have a life outside of work, then hospitality is not for you.
the people are awesome
the management communication could be a lot better
Pros
fun enviroment
Cons
no life
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Great office location by the Oceanfront
Vacation Counselor-Sales (Current Employee) –  Virginia Beach, VAApril 28, 2016
A respectable company with great health care benefits.
I've learned and grown a lot from Diamond Resorts International in the direct sales department.
Pros
Oceanfront location with a beautiful view
Cons
Long work days happen frequently
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family/Job
Security Supervisor (Former Employee) –  Las Vegas, NVApril 12, 2016
It was a very family oriented place to work, management really takes care of you. things did get a little on the dry side and made you want to look for work elsewhere quite often. there is nothing you can do about that except get up and go.
Pros
easy job
Cons
gets boring due to non gaming
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upbeat loyalty respect
Vacation Counselor (Former Employee) –  polo towersJuly 6, 2016
got prep meeting , hit the floor , used techniques from meeting and gave great customer service to everyone I met in person
Pros
the sky is the limit
Cons
not enough time to spend on tours
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Overall rating

3.3
Based on 159 reviews
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Ratings by category

Work/Life Balance
3.2
Compensation/Benefits
3.6
Job Security/Advancement
2.9
Management
2.8
Culture
3.1