Diamond Resorts International Employee Reviews in United States

Found 131 reviews matching the search
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fun interacting with Club Owners and setting them up on EOLs
Marketing Concierge (Current Employee) –  Orlando, FLMay 26, 2016
I love people and being able to give them good customer service prior to their stay at the resorts. It is great to enhance guests vacations with an VIP event that they cannot do anywhere else in Orlando during their stay. I work with a team who is supportive and successful.
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Growing company with much oppurtunity
Inventory Supervisor - Corporate Office (Former Employee) –  Orlando, FLMay 5, 2016
It all depends which part of the company you are working for. overall it is a great and positive work environment. The teams are all constantly challenges as the company is experiencing growth and constantly adapting.
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Great office location by the Oceanfront
Vacation Counselor-Sales (Current Employee) –  Virginia Beach, VAApril 28, 2016
A respectable company with great health care benefits.
I've learned and grown a lot from Diamond Resorts International in the direct sales department.
Pros
Oceanfront location with a beautiful view
Cons
Long work days happen frequently
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Productive environment
SENIOR SALES MANAGER (Current Employee) –  Virginia Beach, VAApril 25, 2016
Our work environment offers a nice work space where business can be booked. We have a very positive team who knows how to sell Virginia Beach.
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You're better off at Burger King
Sales manager (Former Employee) –  californiaApril 14, 2016
I’ve been in this business for 20 years, and can truthfully say that Diamond is the worst of the lot. Managers have no talent or skills, aside from backstabbing and intimidating their employees. Marketing is joke. Absolutely the worst tours in the business. Sales commissions are half of what they used to be, in order to inflate stock prices and line the pockets of upper management. So…if you like a lot of stress and no money, Diamond is the place for you.
Pros
Nice plants in the lobby
Cons
Stressful work environment and lousy commissions
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Typical Timeshare company
Marketing Manager (Former Employee) –  FLApril 14, 2016
Typical timeshare company driven by hard pressure sales of existing owners and very reluctant potential owners. The money is great but you feel like you're selling your soul just a tad.
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Sales
Sales Highlights (Former Employee) –  Avila Beach, CAApril 12, 2016
Worst place to work, they have incompetent Managers, huge turn over cannot make any money Diamond as totally taking all profit for sales and put it in there pocket for them selves. Windham would be a better place to work. Diamond sucks.
Pros
dont know of any
Cons
none
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family/Job
Security Supervisor (Former Employee) –  Las Vegas, NVApril 12, 2016
It was a very family oriented place to work, management really takes care of you. things did get a little on the dry side and made you want to look for work elsewhere quite often. there is nothing you can do about that except get up and go.
Pros
easy job
Cons
gets boring due to non gaming
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Positive attitude, great people, Excellent benefits
Outbound Owner Referral Agent (Current Employee) –  Orlando, FLMarch 24, 2016
Great people to work with, everyone is a team player, The manager is always willing to help. Great information in the afternoon meetings. The hardest part of the job is keeping them on the phone. Diamond Resorts does not advertise, so basically not many people have heard of the Resort. The most enjoyable part of the job is the teamwork, everybody is always willing to help the next person to close the sale.
Pros
Friendly positive people
Cons
N/A
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Very poor management. Slimy
Sales Representative (Former Employee) –  Las Vegas, NVMarch 24, 2016
Terrible place to work. Don't turn your back on the sales management. They look out for their commission and only that. Huge turnover in sales agents. Lots of favoritism.
Pros
some really hard working employees
Cons
almost everything
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Work Place
SECURITY OFFICER (Former Employee) –  Orlando, FLMarch 17, 2016
The work place are very good. The employees are good to work with, in all the company is very good and give employees to move up within the company.
Pros
Good working Area
Cons
N/A
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Awesome co-workers all the time
Platinum Concierge Agent I. Job (Former Employee) –  Las Vegas, NVMarch 1, 2016
The people that are hired outside of management are awesome and they get along with each, too much sneaky stuff with the management.
Pros
long lunches, awesome co-workers, and raises
Cons
short breaks, favoritism, sneaky and uncool people
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Growing Company
Manager (Former Employee) –  NVFebruary 25, 2016
There were many rough years when they first started but they have grown and management has gotten better except with senior operations
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Great place with high earning potential
Concierge Marketing (Current Employee) –  Palm Springs, CAFebruary 25, 2016
Love working with all the guests, giving them fun ideas of things to make their vacation a memorable visit! The staff is supportive.
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dont work there
Call Center Representative (Former Employee) –  Las Vegas, NVFebruary 9, 2016
They talk abut being family and how great it is to work there, but they will throw you under the bus to save their own butt. The management doesn't want to help unless you are a favorite. they also require you to meet crazy standards that they cant eet themselves.
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Putting my people skills to the test.
Concierge (Current Employee) –  Orlando, FLJanuary 20, 2016
typical workweek would involve speaking with Timeshare owners, and resort guest. i learned how to qualify all guest with respect.
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Na
Sampler Support Agent (Former Employee) –  Las Vegas, NVJanuary 10, 2016
Made reservations for potential owners /provided customer service to potential customers The best part was working with some of my co-workers and the customers. In my opinion what made my employment with DRI difficult ad made my life miserable was the bully tactics that management uses. On coming employees learn this within the first two weeks of coming on board in the department they are assigned
Pros
Vacation accrual
Cons
Management bully tactics
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amazing and fun
security (Current Employee) –  Las Vegas, NVJanuary 7, 2016
It is a great environment to work. Very friendly team members and executives. A positive and encouraging working place. The work can be chalenging.
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Very professional and overwhelming with guests
Night Auditor/Concierge Desk (Former Employee) –  Palm Springs, CAJanuary 6, 2016
This job was very professional as I was required to wear 3 piece attire with a tie. I was responsible for guest check-in procedures and I handled the night audit procedures as well. My supervisors were fun to work with and my co-workers were easy to get along with. I really learned how to deal with guests and people on a regular basis. The hardest part of the job was usually holidays as we would be full occupancy.
Pros
In the AC, Heat the entire shift indoors.
Cons
There wasn't really any room for advancement.
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slow
Front Desk Agent (Former Employee) –  Camp Verde, AZDecember 26, 2015
this job is very slow and requires standing for long periods of time and checking guests in to the resort and taking guest requests
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Overall rating

3.4
Based on 137 reviews
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