Diamond Resorts International Employee Reviews

Found 177 reviews matching the search
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Very productive team
Facilities Technician (Current Employee) –  Las Vegas, NVFebruary 21, 2017
Coming into this job, i had no experience in the hotel industry. In doing so the Facilities team will provide proper training to complete the tasks asked to perform.
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Great place to work
Timeshare Sales Manager (Former Employee) –  Las Vegas, NVFebruary 16, 2017
I really liked being in timeshare and one day will probably go back The people there were great and I really liked working there
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Do Not Apply
Account Manager (Current Employee) –  Las Vegas, NVFebruary 15, 2017
this company is full of scams and lies, not just to the customers but to the employees as well. There is no place for growth. You will deal with escalation 99%, guest are so unhappy with the purchase witch they are lied to about when signing the contracts. Very high pressured. They hire and fire like crazy. Management is the worst!
Pros
Nice building ?
Cons
Benefits, paid holidays, spiffs.
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it was okay
Member Services (Current Employee) –  Orlando, FL 32819February 4, 2017
it was okay i dont like call centers so wasn't for me, The ppl were okay typical call center . The trainer was cool if ur not a fav then watch ur back bc every manger is out to get someone. Women r catty and old.
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worse ever
Marketing Coordinator (Current Employee) –  va beachJanuary 28, 2017
Worse timeshare company in history very demanding little or no management always changing protocall instructed to mislead potential guests low pay the managers seem lost this is from a marketing perspective
Pros
nine
Cons
low pay bad management lies and corrupt
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Decent company to work for
Front Desk Manager (Current Employee) –  Williamsburg, VAJanuary 25, 2017
This has been a decent company to work for in the last year and a half. I was able to move up within the company. Must have patience for the corporate run-around and changes in management.
Pros
Good hourly pay
Cons
Mangement is a bit lacking
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Best Pay in the Business
Timeshare Sales Representative (Former Employee) –  Williamsburg, VAJanuary 24, 2017
Worked off season so we were a little short of tours. However, when the tours come there it is a very easy presentation with a lot to offer. Would recommend to anyone in the business.
Pros
Nice sales center
Cons
Off season is VERY slow
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Fun place to work
Customer Care Specialist (Current Employee) –  Las Vegas, NVJanuary 7, 2017
This company is a great place but they need to get the customer service floor under better management. Management team is very threatening and ruff to work under.
Pros
Health car, sick time, paid vacation, 401k
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Diamond Resorts is a Company with no culture, puts employees last.
Maintenance Supervisor (Former Employee) –  Poipu, HIJanuary 6, 2017
Diamond Resorts is the absolute worse company i have ever worked for. The place I've worked at changed hands a couple of times and when Diamond Resorts took over, it really went down hill. Diamond's philosophy is make money first and put employees last. Just look at the other reviews on this site. Managers have no training, do not care about anything other then themselves, they are pretty much useless. That is why turnover is so high with Diamond Resorts and the primary reason why we voted in the union - to protect employees. Corporate do not care about employees and all they worry about is selling timeshare and making large profits.
Pros
Union to protect employees from management abuse.
Cons
Dysfunctional management, False promises to employees, no company function (no parties, no community involvement, ets), they don't provide any training - its sink or swim for any new employee, high employee turnovers
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Its a sess pool of people sleeping with one another for job security
Contract Specialist (Former Employee) –  Virginia Beach, VADecember 29, 2016
Diamond resorts international in va beach is completely unprofessional. HR backs up everything management does, right or wrong. You might be sexually harassed, or racially profiled.
Pros
Co workers are good people
Cons
Bad bad management
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Good place to work for...
Staff Accountant (Former Employee) –  Las Vegas, NVDecember 27, 2016
Good place to work for, paid sick day and holidays. Co-workers are on their own. Hardest part of the job is getting reprimanded without proper training.
Pros
Holiday and sick days
Cons
Unhelpful superiors
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Fun place to work
Sales & Marketing Contract Specialist (Former Employee) –  CaliforniaDecember 17, 2016
This was a short position with Diamond Resorts international. I quickly learned how the vacation ownership business worked and was able to make a quick impact in the sales and contract department.
Pros
Benefits
Cons
Not well known
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Growing company
Human Resources Assistant (Former Employee) –  Orlando, FLDecember 15, 2016
enter new hire information
new hire orientation
great manager
fun environment
having to discipline an employee
listening to the employees complaint
Pros
fun environment
Cons
too far
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Family like team.
Assistant Front Office Manager (Current Employee) –  Las Vegas, NVDecember 10, 2016
We have a very closely-knit team. The schedules are very flexible. Plenty of growth opportunity. Good training and experience.
Pros
Opportunity to progress. Family oriented work environment.
Cons
Certain Q.A. guidelines unncessary.
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Not fun to work
Agent/Customer Service (Former Employee) –  Las Vegas, NVDecember 7, 2016
Very bad management, no appreciation at what you do. Managment changes often and very pressured. Strict dress code. All they care about is themselves. No incentives for what you do
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Management was very unorganized
Member Services Supervisor (Former Employee) –  Las Vegas, NVNovember 30, 2016
Diamond Resorts "Park Run Building"You never knew what to expect on a day to day basis. HR works against the employees even when management is at fault.
Most of the co-workers were okay for the most part.
No job security unless you are a personal management "favorite."
Pros
health Insurance
Cons
management
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Beware
Director of Operations (Former Employee) –  Lake Tahoe, CANovember 28, 2016
Just resigned due to poor management decisions. GM and HR have their own agenda. Instead of focusing on how to improve, they focus on how to get you to look bad.
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Good Benefits
Maintenance technician III (Former Employee) –  Williamsburg, VAOctober 31, 2016
you get stay in one of the resorts for a employee rate witch is ok.
don't expect much of a annual raise as its only 55 cents or so a year.
management could use a major overhaul not one manager knows what they tell the same employee. non of they departments effectively communicate with each other witch also causes conflict at the work place.
now from the just as a staff member all staff gets along.
if you work for maintenance expect 4 different people to walk your rooms to put in work orders and don't expect much or no help from those people they are from another department.
as far as substantial raises or promotions here it's not what you know it's who you know.
Pros
benefits and great staff to work with.
Cons
mangers are uncoordinated with 4 departments
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Great place to work.
National Director of Events & Promotions (Current Employee) –  Las Vegas, NVOctober 31, 2016
A typical day at Diamond is long, you work many hours, but it doesn't seem like you are.
I have learned more about managing while employed at Diamond Resorts.
The hardest part of the job is not being able to always say yes to people.
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Fun to work within hotels
Concierge (Former Employee) –  Kailua-Kona, HIOctober 28, 2016
 Provided guests with highly specialized services meant to improve guest experiences
 Services including but not limited to reservations, guided tours, special activities and events, recommendations of food and leisure, entertainment services, transport services, etc
 In house services including, room services, foreign language help, wine choices, porter services, security protection protocol services, emergency services, medical help, dentist offices, veterinary hospitals and local events
 Provided professional services to hotel guests allowing the impossible requests to become a possibility using all means necessary including hotel contacts and businesses to fulfill any request guest may have during the course of their stay
 Many other duties and responsibilities within front desk and concierge were my responsibility also
Pros
Social culture, friendly environment
Cons
no benefits, few breaks, extreme quotas
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Overall rating

3.3
Based on 184 reviews
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Ratings by category

Work/Life Balance
3.2
Compensation/Benefits
3.6
Job Security/Advancement
2.9
Management
2.8
Culture
3.2

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