Stressful work environment with little payoff
Dispatcher (Former Employee) – Virginia Beach, VA – July 8, 2016
The best part about working for Diamond Resorts was the benefits. They offer full medical benefits and gave my department a raise not long after buying out GoldKey PHR. However, there was very little communication with my manager, who was based out of Florida and put the Virginia Beach track on the back burner. It was always extremely difficult to get a hold of her and pretty much anyone higher-up for advice on how to proceed in certain instances in which my department was not trained. We only had three people in our department to handle three different resort locations (Williamsburg, Virginia Beach, and the Outer Banks in NC) and no attempt was made by the corporation to hire another person. Each of my coworkers including myself had several people interested in the job, it simply needed to be posted by corporate. They never took this as a priority and instead had us all work overtime, cancel vacations we were promised we could take, etc. We have gotten news our department will be laid off due to downsizing, but again, because the corporate heads of Diamond Resorts has little concern for our department, we haven't even been given an official date for how much longer we have with the company. The veterans of GoldKey PHR are wonderful people, though, and working in an office with them is something I'll never forget.