Great hourly pay, and benefits, also perks. Fellow employees treated each other like family, Once in a while the management would have fun activities and prizes for the employees. Sometimes the lead supervisors on the floor would come off a little bit micro Management- ish. Other than that, sometimes the work moral wouldn't be too great due to some of the treatment from the management. Key points with the job good pay/benefits, and perks. Job needs improvement with their management, and work moral.
Fun workplace at times, other times it was just stressful
Customer Care Specialist (Current Employee) – Las Vegas, NV 89135 – July 28, 2016
I worked for this company for about a year, had the opportunity to work in two departments which where both marketing. With the clients given to us it was almost impossible to book the required reservations. I was put on suspension leave and it took my employer a week to get back to me.
Great working environment and benefits
Short lunch, expected too much and write ups carried on from different departments.
Call Center Associate/Front Office Manager (Former Employee) – S Lake Tahoe, CA – September 26, 2016
I started from the bottom and ended at the top. Have awesome management who believed in promoting from within. Was taught to manage a team in a call center, doing audits, payroll, training, and promoting. Moved up to assistant manager with job duties of purchasing and analysis, reporting, payroll, marketing, and payment processing. Moved up to Resort Management over a 10 year span, transferred to resort to run the front desk and really enjoyed the customer face to face interactions from in the call centers only speaking with owners on the phones. Loved making the owners and guests feel cared for and always offered their feedback on how we can do better, then would work on improvements based on guest feedback.
Customer Care Specialist (Current Employee) – Las Vegas, NV – July 15, 2016
This company is going through a lot of changes at this time so, it's best to keep that in mind when things are getting hectic. There are a lot of demands from time to time and a high expectations. A lot of information one has to retain. Definitely a high pressured environment.
Constant schedule changes, High pressured environment
Hard to get the whole company to work as a team and assist each assist of the company.
Concierge (Current Employee) – Williamsburg, VA – August 23, 2016
A typical day involves having about 100- 375 check-ins per day, so keeping up in a fast paced environment. Dealing with the customers who are not satisfied and to help find a solution. Fax, scan and email paperwork to customers and supervisors. The most enjoyable part of the job is when I am able to satisfy the customers.
NIGHT AUDITOR-FRONT DESK AGENT (Former Employee) – Scottsdale, AZ – June 3, 2016
This is a hourly paid job with flexible hours. Management is trashy and they cover up each other when something goes wrong. They don't care about their employees, you are just a number and nothing else. The only reason to stick around is if you are going to school and if you have small children and you are trying to work around your spouse schedule to avoid paying for day care.
Administrative Assistant (Resort Coordinator) (Former Employee) – Payson, AZ 85541 – June 1, 2016
DRI give all employees the opportunity to advance with internal promotions, mentorships, and training. They are diversified world wide. They make sure all employees use their vacation time and provide discounted rates worldwide to team members DRI is careful with their carbon foot print.
Discounted hotel rates, generous vacation and sick time allowances.
Sales manager (Former Employee) – california – April 14, 2016
I’ve been in this business for 20 years, and can truthfully say that Diamond is the worst of the lot. Managers have no talent or skills, aside from backstabbing and intimidating their employees. Marketing is joke. Absolutely the worst tours in the business. Sales commissions are half of what they used to be, in order to inflate stock prices and line the pockets of upper management. So…if you like a lot of stress and no money, Diamond is the place for you.
I love people and being able to give them good customer service prior to their stay at the resorts. It is great to enhance guests vacations with an VIP event that they cannot do anywhere else in Orlando during their stay. I work with a team who is supportive and successful.
Member Services Supervisor (Current Employee) – Las Vegas, NV – August 7, 2016
Working at Diamond Resorts International has been a very challenging, yet rewarding experience for me. The Call Center itself is lively and although the work gets tougher, the people you work with makes it worthwhile.
Great people to work with, everyone is a team player, The manager is always willing to help. Great information in the afternoon meetings. The hardest part of the job is keeping them on the phone. Diamond Resorts does not advertise, so basically not many people have heard of the Resort. The most enjoyable part of the job is the teamwork, everybody is always willing to help the next person to close the sale.
It all depends which part of the company you are working for. overall it is a great and positive work environment. The teams are all constantly challenges as the company is experiencing growth and constantly adapting.
Security Supervisor (Former Employee) – Las Vegas, NV – April 12, 2016
It was a very family oriented place to work, management really takes care of you. things did get a little on the dry side and made you want to look for work elsewhere quite often. there is nothing you can do about that except get up and go.