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Diamond Resorts International
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27 reviews

Diamond Resorts International Employer Reviews

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Compensation/Benefits
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horrible company rhodos ialyssos
sales employee (Former Employee), rhodos – May 10, 2013
Stay away from this company. I worked for a month on rhodos. The company is intimidating, wants you to shut up and is like big brother.
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Bright – May 13, 2013

Worked for different resorts for over twenty years, this is by far the worst managed. Two years at the front desk taught me everything you shouldn't do. Lying to the owners was actually encouraged. Recognition for work well done was only reserved for those who partied and drank with the managers of their various departments. Speaking of managers, there were two in my department that would either show up late for work on a weekly basis, or would just call in sick because they were hung over from the previous night. The would also dump their daily work on those agents that did not party with them, so that they could curse loudly and talk behind everyone's back in their offices. Despite all the filed complaints and documented incidents H.R. never did and as far as I know never has done anything to correct the problems. To sum it up if you want to keep your sanity don't apply.

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Great for advancement
Reservationist/Yield Management (Former Employee), Las Vegas – May 1, 2013
This job was very enjoyable for a variety of reasons. The management is great and they also like for you to move up and around to different departments within the company. They encourage growth and advancement within the company as well as improving your skills by offering training and providing assistance with college course pertaining to your particular – more... field. – less
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Supervisory experience, customer service experience, interviewing
Platinum Member Services Team Lead (Current Employee), Las Vegas, NV – April 25, 2013
Pros: bonuses, being able to give recognition to agents that go above and beyond.
Cons: health benefits, not being able to satisfy each and every member with whatever request they are asking for.
Supervisor a team of 15 agents who take inbound calls from Platinum members, which includes coaching, monitoring calls, creating evaluations for learning experiences, and assist with training. My management staff does not micro-manage and allows to use your own judgement in making executive decisions. My co-workers are very hard workers and are dedicated – more... to their job and help each other on a daily basis. The hardest part of my job is making sure each team member is aware of all procedures as they constantly change, and also making members that require to speak to a supervisor, satisfied and confident in their purchase and that they receive the highest customer service levels as possible. The most enjoyable part of my job is helping others and giving feedback to enable the agents to grow within the company. – less
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Working here has been a great experience
receptionist for Diamond Resorts (Current Employee), Encino, CA – April 10, 2013
I've been given the opportunity to be part of an amazing team here at Diamond Resorts International. I have learned a lot from my manager and have been able to apply to my everyday work routine. I enjoy seeing new faces everyday and also having the opportunity to further my career.
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Stay away
Marketing (Former Employee), LasVegas – April 6, 2013
This is a company you do not want to work for. Pay is cheap, but they expect you to work more than you are being compensated. Management are rude and very unprofessional.

STAY AWAY --

it like a revolving door. People do not last there very long.
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Gaston – April 22, 2013

I have work for them for several years and no longer with them and would never work for this company again, actually started with Sunterra, and Diamond Resorts as cut the pay by more then 1/2 and raise expectation and double the owners maintenance fees. Worst timeshare company in the industry by far.

sandj – April 24, 2013

Sounds like they don't work with their employees, and they don't have a good training program. That's not good. Thank you for the comments.

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Very nauseating place to work - but the benefits were good.
Payroll Processor (Former Employee), Sedona, AZ – February 27, 2013
Pros: benefits
Cons: distorted sense of values
A typical day at work included doing my job, wasting incredible amounts of paper, doing other people's jobs, dealing with incessant cattiness and listening to drama. What I learned was that I wasn't able to help clients improve their lives. I caught on to the fact that I was merely working for a cold, calculated, souless machine that was only interested – more... in taking people's money. Management was ok until a power hungry, control freak took over. Then the office environment turned sour. The hardest part of my job was coming to the realization that I no longer could stand the concept of timeshare, and that I would have to go back to school and make a complete career change. So I did, and I'm helping people now. If you want to lose any sense of well-being, or your soul for that fact, or even a good portaion of your life, work here. – less
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Professional and fun workplace with growth opportunity
In-house Marketing Representative (Former Employee), Branson, MO – February 17, 2013
Pros: laid-back, flexible schedule, amazing management, no salary cap
Cons: not consistently busy, inconsistent income potential.
Working for Diamond Resorts International was more than a pleasure. In summary, I felt that I was able to grow and feel support from management in anything that I wanted to do. The most enjoyable part of the job was being able to work with timeshare owners and help them resolve any issues they might have, as well as tending to their general needs. The – more... only downside of this job was working on 100% commission, when going through 2 months of "off season". A typical day at work would consist of providing information about the surrounding area and local attractions to all guests staying at the resort, as well as then booking them for a timeshare presentation. – less
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Horrible place to work for. Corporate office Las Vegas
Staff Accountant (Former Employee), Las Vegas, NV – February 17, 2013
Cons: gym
As a Staff Accountant, I was given no training and very poor supervison. I was there less than a year and I knew 7 people who were fired in my department. The do not give raises so if you accept a job at a certain salary, do not expect annual raises. I know times are desperate right now but this company will suck the life out of you and you will end – more... up hating going to work. – less
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Never a dull moment!
HOA Property Controller (Former Employee), Orlando, FL – December 12, 2012
Pros: staying at the resorts.
Cons: a lot of corporate pressure
Worked with little supervision. Great compensation and benefits. Traveling was great but didn't like being away from home for days on end. People in our office worked together for many years. Support staff moved from Orlando to Las Vegas or I hope I would still be there.
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Timeshare
Sales Agent (Current Employee), Las Vegas, NV – December 4, 2012
All you are is a number. You are either doing well, or you are not. Either way, you are as good as your last sale.
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– January 21, 2013

Very true!

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Wonderful
Field Service Technician/PC Specialist (Former Employee), Las Vegas, NV – November 29, 2012
Pros: free drinks and coffee
Very nice and clean working environment

New Facility with cutting edge workstations

Flexible Hours and Supervisors
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Productive- Helping guest in security and emergency
Security Officer (Current Employee), Branson, MO – November 8, 2012
Pros: benifits and salary
Cons: no lunch breaks, and if extremely busy no breaks
Very outstanding place to work with great benefits, I have learned about fire system alarms, elevator emergency response, working with the guest in safety issues and customer care. Co-workers are very good to work with except we have no team participation with director over security although have a team among each other. Hardest part of the job would – more... be communicating with the director over security due to a alcoholic problem that persist after hours seven days a week and very poor communication behavior. – less
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superviser
Lead Carpenter (Former Employee), williamsburg va – November 2, 2012
Pros: set schedule
Cons: no raise in 4 years
i was the carptery superviser over 4 co-workers we fixed anthign from floors to roofs tils and drywall
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Friendly and personable staff, yet disorganized and desperate
Off Property Contact/Concierge (Current Employee), Lahaina, Hawaii – October 29, 2012
Pros: exciting and lots of room to move up...
Cons: confusing and frustrating for those who don't know much about the business already.
I fell in love with the vision and the people working here. So many beautiful and talented people working together to meet some very interesting clients. We all seem to struggle together as well with the constant shifting of rules and information. Stephen's vision of an efficient team working together to charm any client who come in contact with his – more... company still require a great deal of work on the ground floor. Misuse of the phrase "going forward" or "moving forward" tend to confuse not only front line staff but management itself. If you don't mind dealing with some confusion to climb to the top quickly, this company is perfect for you, since it's young and still needs alot of work to get there. If you are strong will and mind, come to meet the challenge with many other like yourself. For those who require a great deal of up front compensation and job security, I recommend something different. – less
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Well run sales office
Contracts Processor (Former Employee), Scottsdale, AZ – October 15, 2012
Pros: good health beneifts, free lunch 2 days a week, family like atmosphere
Cons: not much room for pay raises, or management opportunities
Diamond Resorts International was a great place to work from the clients to the employees. I have been with this company for 7 years now and have learned a lot of experience and not just at the computer. I obtained skills on how to work well within the office and deal with the office politics. I advanced through many positions to further my knowledge – more... within the company. Each position was new, exciting and I had the pleasure of working with all the co-workers in each department. I would recommend this company to anyone who likes to work hard and have a little fun at the same time. – less
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Amazing!
Front Desk Agent (Former Employee), Scottsdale, AZ – September 27, 2012
Pros: amazing guests
Cons: bad scheduling.
I love my job at DRI and I would not have changed anything about it. They staff as a whole is great, and the company is the best company I have had the pleasure of working for.
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Interesting new sales approach.
Guest Services (Former Employee), Scottsdale, AZ – September 19, 2012
Pros: meeting new people and learning about them.
Cons: people who don't want to be hounded about timeshares.
Normaly I would track down a potential customer by approaching them in the mall. The more agressive sales approach is interesting and yet has its pit falls. Management does encourage as much as possible but are limited to policy. Co worker are distant because of the agressive sales approach and don't coordinate with others. The hardest part of the job – more... is looking potential customers. Enjoying when customer is satisified when buying a time share. – less
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Fast Paced, High Performance Driven Company
Project Director (Current Employee), South Lake Tahoe, CA – September 17, 2012
Pros: growth oriented and fairly compensated
Cons: very high pressure
Clearly one of the fastest growing and dynamic companies in the Vacation Ownersship space.
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Fantastic
Activities/Cafe Coordinator (Former Employee), Las Vegas, NV – September 15, 2012
Pros: great management, fantastic hr, friendly environment, reasonable hours
Cons: no breaks, varied work schedule
This workplace welcomes all their employees with open arms and helped them work through everything they needed to know. I was working under an amazing manager who I know now is no longer there because of outsourcing, however when the job was available the company really shined. The standards this company upheld were impeccable and really, this place – more... just had a fantastic positive vibe about it. I never felt like I was truly working, just showing up to a place where I could hang out or be with friends. Even without all the positive interactions amongst people, numerous benefits are provided and thoroughly explained if required as well as very professional and non-personal management. I could talk for days about this great workplace, but even now I think that the department I worked for no longer exists so there's not much of a point.

If you can work work Diamond Resorts, do it, you won't regret it! – less
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Very good company
tour reception (Current Employee), avila beach, California – September 2, 2012
Pros: my view of avila beach, my co workers, positive environment, ect
Cons: i guess if i were in a different location it wouldn't be as great
i currently work in tour reception @ diamond resorts and i love it. i read someone's bad review on here and the only thing i would say is that if you don't like the company, its probably because you are a sales agent.. and thats just time share period. overall i love the location , the people , the environment, and i get paid for having a pretty relaxed – more... job. but like i said my view & co workers make me love it, I've heard of other locations where its not so great. – less
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About Diamond Resorts International

FelCor Lodging welcomes weary North American travelers looking for a little luxury. One of the top hotel real estate investment – Read more