Diamond Resorts is a Company with no culture, puts employees last.
Maintenance Supervisor (Former Employee) – Poipu, HI – January 6, 2017
Diamond Resorts is the absolute worse company i have ever worked for. The place I've worked at changed hands a couple of times and when Diamond Resorts took over, it really went down hill. Diamond's philosophy is make money first and put employees last. Just look at the other reviews on this site. Managers have no training, do not care about anything other then themselves, they are pretty much useless. That is why turnover is so high with Diamond Resorts and the primary reason why we voted in the union - to protect employees. Corporate do not care about employees and all they worry about is selling timeshare and making large profits.
Union to protect employees from management abuse.
Dysfunctional management, False promises to employees, no company function (no parties, no community involvement, ets), they don't provide any training - its sink or swim for any new employee, high employee turnovers
Member Services Supervisor (Former Employee) – Las Vegas, NV – November 30, 2016
Diamond Resorts "Park Run Building"You never knew what to expect on a day to day basis. HR works against the employees even when management is at fault. Most of the co-workers were okay for the most part. No job security unless you are a personal management "favorite."
Maintenance technician III (Former Employee) – Williamsburg, VA – October 31, 2016
you get stay in one of the resorts for a employee rate witch is ok. don't expect much of a annual raise as its only 55 cents or so a year. management could use a major overhaul not one manager knows what they tell the same employee. non of they departments effectively communicate with each other witch also causes conflict at the work place. now from the just as a staff member all staff gets along. if you work for maintenance expect 4 different people to walk your rooms to put in work orders and don't expect much or no help from those people they are from another department. as far as substantial raises or promotions here it's not what you know it's who you know.
National Director of Events & Promotions (Current Employee) – Las Vegas, NV – October 31, 2016
A typical day at Diamond is long, you work many hours, but it doesn't seem like you are. I have learned more about managing while employed at Diamond Resorts. The hardest part of the job is not being able to always say yes to people.
Concierge (Former Employee) – Kailua-Kona, HI – October 28, 2016
Provided guests with highly specialized services meant to improve guest experiences Services including but not limited to reservations, guided tours, special activities and events, recommendations of food and leisure, entertainment services, transport services, etc In house services including, room services, foreign language help, wine choices, porter services, security protection protocol services, emergency services, medical help, dentist offices, veterinary hospitals and local events Provided professional services to hotel guests allowing the impossible requests to become a possibility using all means necessary including hotel contacts and businesses to fulfill any request guest may have during the course of their stay Many other duties and responsibilities within front desk and concierge were my responsibility also
Sampler Reservationist Agent (Former Employee) – Las Vegas, NV – October 23, 2016
Hired for customer service and then switched to Sampler. I have no other comment. Diamond Resorts in a good company to work for but there are some pros and cons. Its better to experience it than to tell it.
Deescalate issues, assist members (Current Employee) – Las Vegas, NV – October 17, 2016
Diamond Resorts is an okay company. It has its perks but it also has its downfalls. Hardest part about the job is the stress that can come with it, the fear of if you will still have your job. The most enjoyable thing is that I get to help others.
In house Marketing/ Concierge (Former Employee) – Sedona, AZ – October 5, 2016
You are told you are in house marketing, getting guests to take a tour of the resort by offering gifts and then the management takes the money out of your pay so essentially you are paying for the guest to attend a seminar where the company benefits.
No management at all, very poor. Management tries to fill positions with anyone who will take the job and then they don't even train, it is survival of the strongest. Employees go through the concierge department like running water.
Long hours, not much pay; offer an hand and they will take your arm.
an occasional free lunch
no breaks, long hours, disloyal practice, poor management
Call Center Associate/Front Office Manager (Former Employee) – S Lake Tahoe, CA – September 26, 2016
I started from the bottom and ended at the top. Have awesome management who believed in promoting from within. Was taught to manage a team in a call center, doing audits, payroll, training, and promoting. Moved up to assistant manager with job duties of purchasing and analysis, reporting, payroll, marketing, and payment processing. Moved up to Resort Management over a 10 year span, transferred to resort to run the front desk and really enjoyed the customer face to face interactions from in the call centers only speaking with owners on the phones. Loved making the owners and guests feel cared for and always offered their feedback on how we can do better, then would work on improvements based on guest feedback.
Hard to get the whole company to work as a team and assist each assist of the company.
Concierge (Current Employee) – Williamsburg, VA – August 23, 2016
A typical day involves having about 100- 375 check-ins per day, so keeping up in a fast paced environment. Dealing with the customers who are not satisfied and to help find a solution. Fax, scan and email paperwork to customers and supervisors. The most enjoyable part of the job is when I am able to satisfy the customers.
Great hourly pay, and benefits, also perks. Fellow employees treated each other like family, Once in a while the management would have fun activities and prizes for the employees. Sometimes the lead supervisors on the floor would come off a little bit micro Management- ish. Other than that, sometimes the work moral wouldn't be too great due to some of the treatment from the management. Key points with the job good pay/benefits, and perks. Job needs improvement with their management, and work moral.