Corporate Security Officer (Current Employee) – Las Vegas, NV – August 16, 2017
Good company to work for. Good working atmosphere and environment. Working with a diverse work force at their National Marketing Center. The company provides good equipment and training for security officers.
Good work environment, benefits.
Unstable employment environment due to $$ bottom line and return on investment.
The company as a whole was not bad, the benefits were good, and in general the management as a whole was not bad. As far as my department however, weak managers and HIGH lack of communication from management to employees
Club Agent I (Former Employee) – Orlando, FL – August 15, 2017
Every other week a new policy was put into place, the customers are very rude and don't care how they speak to you. We were told one thing at the time of hiring as far as the hours and then change it once you got on the phones. So the schedule would change every week until just recently they gave set schedules and yet tried to change that as well. Our bonuses that we get by selling reservation insurance takes long for us to receive them. Sometimes we would be 2 months behind. Our CEO would quit almost every other month, I couldn't keep up with the names. Very micromanaged. The sales agent always lie to the members at the point of sale. We always have to clean up after their mess, hence why the members are abusive. I can keep going, but this should be enough for you to understand it's not a good job working as a CLUB Agent at DRI.
Business Systems Analyst (Current Employee) – Las Vegas, NV – August 14, 2017
I have enjoyed the work I was assigned. I was allowed to design new applications that would be beneficial to the business. I was able to make suggestions for improvement and given opportunities to bring my vision to fruition.
Good I.T. management; work/life balance
Business side management was indecisive and visionless
Club Agent (Former Employee) – Orlando, FL – August 8, 2017
The VP of this department is cold and so unrealistic. They expect you to never swap shifts, you must stick to whatever schedule they give you at all times. They don't except doctor's notes no matter what even if a physician writes a note stating you can't work due to a contagious illness or anything you are subject to a write up. They have agents train new employees and if what you learn from the agent is incorrect you are subject for the write up. They have crazy goals you are expected to meet at all times or your subject to then again another write up. Their turn over rate is insane! In my training class we had 24 trainees, needless to say I was the only one left til two weeks ago, when I finally left this troubling company.
Short breaks, little flexibility, awful scheduling & not family oriented
Bring children to workplace, volunteer work and giving donations for the needy.
Hospitality Specialist 1 (Former Employee) – Las Vegas, NV – August 1, 2017
I started working as a collector specialist and spent approximately 9 years in the Collections Department, contacting timeshare owners with the view of solving the financial responsibilities by offering payment options on their outstanding loans. Once, in good standing, I booked reservations for the owners to enjoy the resorts of their choice, locally and overseas. I was responsible to assist the French members locally and overseas as well. The last few years with Diamond Resorts International, I was spent approximately 1 year in the Reservations Department. The final year, I transferred to the Hospitality Department where all the complaints from the owners had to be handled and resolved. I learned how to negotiate with members with regards to their delinquent loan balances, managed to solved their issues. I always consider my workplace as my second home where I tried to make my colleagues to feel good to be able to enjoy each others' company and at the same time be productive with our daily assignments. The hardest part of the job was the inability to fully satisfy some customers which was not a common situation. The most enjoyable part of the job is definitely to satisfy customers to the utmost which allows our Company to receive great feedback from our members with regards to customer service. Also the occasional kudos and entertainments offered to employees for job well done.
Sales Rep (Former Employee) – Virginia Beach, VA – July 27, 2017
I've worked for this company for two years and I absolutely love it . Great benefits and the money you make is crazy . I referred a friend and she just paid cash for a Maserati ! If you can sell water to a well you should take a chance .
I worked for DRI in the call center for four years. It was great at first. We would make work a place where you would want to come and work for. That is till recently... Our department manager was let go and one of the assistant managers has taken it upon herself to play manager and is being real spiteful and cutthroat to anyone that is a threat to her position. This is not a place to work for if you have kids or a family in general. They demand a lot of your time and expect much more from you than what they give back.
Most of the people I work with I consider my second family
They do not care about anything else but the company
Club agent (Current Employee) – Orlando, FL – July 13, 2017
good income, must have good phone etiquette. maintaining composure is key. must have a performance level in QA of 90% and above. hardest part of working there is that you may only be considered a number to the company.
Assistant Manager (Current Employee) – Las Vegas, NV – July 12, 2017
If you are seeking to work hard, grow & travel, Diamond Resorts International is a great place to bring your talent. Management recognizes hardwork, ambition & drive. They promote from within and have a competitive benefits package.