Diamond Resorts International Employee Reviews

Found 169 reviews matching the search
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Fun place to work
Customer Care Specialist (Current Employee) –  Las Vegas, NVJanuary 7, 2017
This company is a great place but they need to get the customer service floor under better management. Management team is very threatening and ruff to work under.
Pros
Health car, sick time, paid vacation, 401k
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Diamond Resorts is a Company with no culture, puts employees last.
Maintenance Supervisor (Former Employee) –  Poipu, HIJanuary 6, 2017
Diamond Resorts is the absolute worse company i have ever worked for. The place I've worked at changed hands a couple of times and when Diamond Resorts took over, it really went down hill. Diamond's philosophy is make money first and put employees last. Just look at the other reviews on this site. Managers have no training, do not care about anything other then themselves, they are pretty much useless. That is why turnover is so high with Diamond Resorts and the primary reason why we voted in the union - to protect employees. Corporate do not care about employees and all they worry about is selling timeshare and making large profits.
Pros
Union to protect employees from management abuse.
Cons
Dysfunctional management, False promises to employees, no company function (no parties, no community involvement, ets), they don't provide any training - its sink or swim for any new employee, high employee turnovers
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Its a sess pool of people sleeping with one another for job security
Contract Specialist (Former Employee) –  Virginia Beach, VADecember 29, 2016
Diamond resorts international in va beach is completely unprofessional. HR backs up everything management does, right or wrong. You might be sexually harassed, or racially profiled.
Pros
Co workers are good people
Cons
Bad bad management
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Fun place to work
Sales & Marketing Contract Specialist (Former Employee) –  CaliforniaDecember 17, 2016
This was a short position with Diamond Resorts international. I quickly learned how the vacation ownership business worked and was able to make a quick impact in the sales and contract department.
Pros
Benefits
Cons
Not well known
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Growing company
Human Resources Assistant (Former Employee) –  Orlando, FLDecember 15, 2016
enter new hire information
new hire orientation
great manager
fun environment
having to discipline an employee
listening to the employees complaint
Pros
fun environment
Cons
too far
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Family like team.
Assistant Front Office Manager (Current Employee) –  Las Vegas, NVDecember 10, 2016
We have a very closely-knit team. The schedules are very flexible. Plenty of growth opportunity. Good training and experience.
Pros
Opportunity to progress. Family oriented work environment.
Cons
Certain Q.A. guidelines unncessary.
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Not fun to work
Agent/Customer Service (Former Employee) –  Las Vegas, NVDecember 7, 2016
Very bad management, no appreciation at what you do. Managment changes often and very pressured. Strict dress code. All they care about is themselves. No incentives for what you do
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Management was very unorganized
Member Services Supervisor (Former Employee) –  Las Vegas, NVNovember 30, 2016
Diamond Resorts "Park Run Building"You never knew what to expect on a day to day basis. HR works against the employees even when management is at fault.
Most of the co-workers were okay for the most part.
No job security unless you are a personal management "favorite."
Pros
health Insurance
Cons
management
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Beware
Director of Operations (Former Employee) –  Lake Tahoe, CANovember 28, 2016
Just resigned due to poor management decisions. GM and HR have their own agenda. Instead of focusing on how to improve, they focus on how to get you to look bad.
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Good Benefits
Maintenance technician III (Former Employee) –  Williamsburg, VAOctober 31, 2016
you get stay in one of the resorts for a employee rate witch is ok.
don't expect much of a annual raise as its only 55 cents or so a year.
management could use a major overhaul not one manager knows what they tell the same employee. non of they departments effectively communicate with each other witch also causes conflict at the work place.
now from the just as a staff member all staff gets along.
if you work for maintenance expect 4 different people to walk your rooms to put in work orders and don't expect much or no help from those people they are from another department.
as far as substantial raises or promotions here it's not what you know it's who you know.
Pros
benefits and great staff to work with.
Cons
mangers are uncoordinated with 4 departments
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Great place to work.
National Director of Events & Promotions (Current Employee) –  Las Vegas, NVOctober 31, 2016
A typical day at Diamond is long, you work many hours, but it doesn't seem like you are.
I have learned more about managing while employed at Diamond Resorts.
The hardest part of the job is not being able to always say yes to people.
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Fun to work within hotels
Concierge (Former Employee) –  Kailua-Kona, HIOctober 28, 2016
 Provided guests with highly specialized services meant to improve guest experiences
 Services including but not limited to reservations, guided tours, special activities and events, recommendations of food and leisure, entertainment services, transport services, etc
 In house services including, room services, foreign language help, wine choices, porter services, security protection protocol services, emergency services, medical help, dentist offices, veterinary hospitals and local events
 Provided professional services to hotel guests allowing the impossible requests to become a possibility using all means necessary including hotel contacts and businesses to fulfill any request guest may have during the course of their stay
 Many other duties and responsibilities within front desk and concierge were my responsibility also
Pros
Social culture, friendly environment
Cons
no benefits, few breaks, extreme quotas
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Diamond Resorts
Sampler Reservationist Agent (Former Employee) –  Las Vegas, NVOctober 23, 2016
Hired for customer service and then switched to Sampler. I have no other comment. Diamond Resorts in a good company to work for but there are some pros and cons. Its better to experience it than to tell it.
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Place that allows you to take care of home
Deescalate issues, assist members (Current Employee) –  Las Vegas, NVOctober 17, 2016
Diamond Resorts is an okay company. It has its perks but it also has its downfalls. Hardest part about the job is the stress that can come with it, the fear of if you will still have your job. The most enjoyable thing is that I get to help others.
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Exceeded sales expectations
Timeshare Sales Representative (Former Employee) –  Virginia Beach, VAOctober 13, 2016
My career of choice. Its not work when you love what you do. Cementing family relationships through timeshare is not only financially rewarding, its my purpose.
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A promise is all that it is
In house Marketing/ Concierge (Former Employee) –  Sedona, AZOctober 5, 2016
You are told you are in house marketing, getting guests to take a tour of the resort by offering gifts and then the management takes the money out of your pay so essentially you are paying for the guest to attend a seminar where the company benefits.

No management at all, very poor. Management tries to fill positions with anyone who will take the job and then they don't even train, it is survival of the strongest. Employees go through the concierge department like running water.

Long hours, not much pay; offer an hand and they will take your arm.
Pros
an occasional free lunch
Cons
no breaks, long hours, disloyal practice, poor management
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Loved this from start to finish
Call Center Associate/Front Office Manager (Former Employee) –  S Lake Tahoe, CASeptember 26, 2016
I started from the bottom and ended at the top. Have awesome management who believed in promoting from within. Was taught to manage a team in a call center, doing audits, payroll, training, and promoting. Moved up to assistant manager with job duties of purchasing and analysis, reporting, payroll, marketing, and payment processing. Moved up to Resort Management over a 10 year span, transferred to resort to run the front desk and really enjoyed the customer face to face interactions from in the call centers only speaking with owners on the phones. Loved making the owners and guests feel cared for and always offered their feedback on how we can do better, then would work on improvements based on guest feedback.
Pros
The team members
Cons
Having to leave
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High energy with comfortable environment
Account Manager (Current Employee) –  Tukwila, WAAugust 28, 2016
Working a maximum 40hrs a week, this job is one that can change your life financially. It takes dedication and an ability to be coached. Great pay and benefits.
Pros
Less than 40hr work weeks
Cons
Issues with contracts team unraveling sales/deals...
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Hard to get the whole company to work as a team and assist each assist of the company.
Concierge (Current Employee) –  Williamsburg, VAAugust 23, 2016
A typical day involves having about 100- 375 check-ins per day, so keeping up in a fast paced environment. Dealing with the customers who are not satisfied and to help find a solution. Fax, scan and email paperwork to customers and supervisors. The most enjoyable part of the job is when I am able to satisfy the customers.
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good pay, and benefits, managment needs improvement though.
Clun Agent (Current Employee) –  Orlando, FLAugust 15, 2016
Great hourly pay, and benefits, also perks. Fellow employees treated each other like family, Once in a while the management would have fun activities and prizes for the employees. Sometimes the lead supervisors on the floor would come off a little bit micro Management- ish. Other than that, sometimes the work moral wouldn't be too great due to some of the treatment from the management. Key points with the job good pay/benefits, and perks. Job needs improvement with their management, and work moral.
Pros
benefits, pay
Cons
Employee moral, supervisor moral at times.
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Overall rating

3.3
Based on 176 reviews
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Ratings by category

Work/Life Balance
3.2
Compensation/Benefits
3.6
Job Security/Advancement
2.8
Management
2.7
Culture
3.2

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