Diebold Employee Reviews in United States

Found 369 reviews matching the search
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Management Forgets What It Is REALLY Like to Be Out In The Field
2nd Line Field Technician (Former Employee) –  Ft. Lauderdale, Fl.January 6, 2016
OVERALL Disaster
Once an 800lbs Gorilla in the Industry
Trying to climb back to the Top at the Expense of the Most Important Assets... The Field Technician
Ridiculous Schedule Expectations
No Regard for Work-Life Balance
Management Tunes Out Suggestions as Criticism

While I was PAID At the Top Of The SCALE - $48k
$23.50 Hourly With Plenty of "REQUIRED" Overtime
Just Not Worth The Sacrifice... 60 / 70 hrs a week.

I got tired of the CONSTANT Uphill Battle
I Resigned after 60 days

If you want to keep Busy in Your Retirement years and Earn a few extra bucks and have reasonable Healthcare Benefits, Okay
Pros
Reasonable Healthcare Benefits Cost
Cons
NO VALUE On Work-Life Balance
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big company with some advancement oppourtunitys
Second Line service technician (Current Employee) –  Kansas City, MOFebruary 2, 2016
When I started with the company I loved it, but as I stayed longer I saw the other side. The company at least in my area has horrible management, there is no real chance at making good money, and people who start after you will make more money. There hasn't been raises in over 4 years.
Pros
good coworkers
Cons
bad management, low wages, long hours
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It's horrible!
Call Management Coordinator (Former Employee) –  Green, OHOctober 15, 2015
I'ma call management coordinator for NROC. I have to work mandatory overtime of 10 hours per week. Supervisors never leave their desks. If you ask for help, they only instant message you. You have to take calls, read and manage messages from technicians, schedule calls and handle escalations all at the same time. If you don't do your messages and escalations within a certain amount of time, you get low scores. It's impossible to do to it all at the same time. absolutely impossible. They don't care if you have to work 12 hour days. The only way you can get a pay raise if you get a promotion. They don't tell you about no raises or the mandatory overtime when they hire you. Trust me, the stress is not worth it! The sups are cool guys, but you only see them twice a day when they come around to say hi once and tell you they're leaving. I've never seen the department manager on the floor. It's cubicle city, not a fun place at all.
Pros
They've bought pizza a couple times on weekends. Good health and 401k
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Hijacked
Field Service Tech – ATM (Current Employee) –  Houston, TXNovember 28, 2015
Diebold was a very promising company when they first hired me. My boss at the time, sound as he had a great plan and was completely interested in customer satisfaction but not at the expense employee humiliation. They fired him because he stood up for his crew and replaced him with people that were fired from their competition. They ran the company just like the company they came from, created an atmosphere of mistrust and division.

The days include driving to your location and ending when your work is complete. Due to the above mentioned situation, a lot of my coworkers became silent and would not help others.

The job was not all that bad it, did have some nice portion about it but, they are completely overshadowed by the up and down, go left no right, no left situations created by management.
Pros
Vehicle, Outdoors, Your Own Boss
Cons
Underhandedness, Finger Pointing and Lack of Togetherness.
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Negative only
Field Service ATM Technician, 2nd Line (Current Employee) –  Beaverton, ORDecember 4, 2015
No any work/life balance, terrible job security and conditions, non-effective management, low job culture. Hire / Fire style of employment. Chronicle shortage of service technicians. .
Pros
None
Cons
See above
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Look for another place to work.
Service and installaton (Former Employee) –  Eastern RegionJuly 12, 2015
People are expendable. There is no work life balance unless you are an 8-5er in an office. Jobs get so overdone without reason. Sales force is a sales farce, always making mistakes and EXPECTING others to do their job for them so they can go to the Winners Circle. No other employees have such rewards for getting the job done poorly. Production is slow. This is a great job if you want people to base your good qualities and your strides with the same goals for all. No Pension, but a 401K is offered. Minimal if any raises are given. Middle management are thwarted by upper management. People are let go to make the ROI good for the stockholders, while service and installation work suffer. Keep on looking as even hard, seasoned, and smart workers are not appreciated.
Pros
It's a job
Cons
Management, Middle management, No input. Input given is ignored. Knows how to lose money
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Great Company
Customer Service Specialist (Former Employee) –  North Canton, OHMarch 28, 2016
This is a great Company for people with a strong work ethic and a desire to help people. The Company has solid benefits for both long termers as well as those looking for help with collage tuition. Spending your work day at one station all day can become difficult however, the Company managers switch up the stations every few months so the workers have the opportunity to meet and talk with other customer service representatives
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Don't make a big mistake
Network Technician (Former Employee) –  Akron, OHFebruary 25, 2016
This company will use you for a few years and then once they get out of you what they want,they will drain you and your family by working you over 40 hours and you will not get any extra money for your time. You could start here but you won't finish better off to look someplace else.. Their are much better opportunities out there.
Management is a joke they have very little management skills.They sit at a desk and send out e-mails and then they never respond to e-mails you sent for days later.The co-workers at Diebold are great to work with I will say that.
Pros
can work for a shot time
Cons
When they need money they start at the bottom
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Fun work environment mixed with hard work
Call Coordinator (Current Employee) –  Green, OhioFebruary 2, 2016
A typical work day consists of scheduling service calls to technicians and assuring calls are ran in a timely manner. Also taking phone calls from technicians to assist them with rearrianging calls and other tasks they may need help with. This job has taught me how to multitask and how to work in an independant environment. The co workers were easy to get along with and great team players. The hardest part of the job was handling the changes management made that i felt impacted my job. Changing routines to better serve what management was hoping to achieve. The management was easy to talk to and their doors were always open. They kept an open mind and welcomed opinions. The most enjoyable part was talking to the techs and helping them.
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Providing security for the banking infrastructure.
Customer Service Representative (Current Employee) –  Little Rock, ARSeptember 29, 2015
Diebold has many different challenges, every project has a different learning experience dealing with different devices to protect the banks. The company just restructured and is rebuilding which has its pro's and cons when it involves management and the benefits of the employee. I feel the growth at this time to move up in the company may take time due to the restructure. The team in our area had different experience with different products such as different alarm and camera systems. This experience is shared with our team to provide excellent service to our customers. The challenge and always learning is the best part of the job. Feeling confident that your service provided the extra security needed in the environment.
Pros
Great Learning
Cons
N/A
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Diverse work enviroment
Firstline Technician (Former Employee) –  San Diego, CAMarch 7, 2016
Diverse work enviroment that almost never starts off in the same location. The San Diego team was great, the communication among the team was professional and coworkers were generally willing to help out if needed. Management was solid, but at times overwhelmed due to being understaffed. The job perks were great with the company car, gas card, and freedom to do your job with minimal supervision. Good company to work for overall, would recommend.
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Fast paced and hands on work environment.
Hardware Service Technician (Former Employee) –  Cranbury, NJJuly 24, 2015
Responsible for troubleshooting, servicing, and performing all necessary maintenance on equipment such as ATM's, alarm systems, CCTV networks, card readers and miscellaneous bank equipment for major clients like TD Bank, PNC, Bank of America and Provident at locations throughout northern New Jersey. Extremely cooperative and upfront management. Slow but definite room for growth and promotions. Team leaders not so interactive or vital in day to day operations, something that has to be worked on. hardest part of the job was the constant drive, 150+ miles a day to locations for servicing equipment.
Pros
Company vehicle and good benefits.
Cons
Work load and bad employee scheduling
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Techs Have Freedom But Exec bonus come before all
Service Technician (Former Employee) –  Western United StatesMay 25, 2016
Worked with Diebold for just under 10 years. The company is going down hill. The customer is placed exactly last in line and we are encouraged to lie to them about their service. They CEO keeps laying people off to show Profit gains. This has resulted in less techs in the field to service customers. They act like the amount of work goes away when they get rid of field service men and women.

As a tech you do get to work from your vehicle and have lots of freedom. Do you job and don't get complaints and its great. That said I currently do not know of any technicians that are not currently and actively looking for new employment.

Based on the amount of reviews here I am suspect how many are real. Based off the current climate of service opinions the reviews are much higher than reality.,
Pros
Freedom to do job and go home without someone over your shoulder
Cons
Management CEO, Executives, and Pay.
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Demanding Service Environment.
Customer Service Technician (Current Employee) –  Burlington, IAMay 30, 2015
Run service calls during the day and learn quite a bit about electro-mechanical systems along with physical and electronic security products. You receive training which is good for advancement but what advancement? Cannot get a raise in this company anymore, its all year end bonus based of performance. Meanwhile the CEOs and higher ups get million dollar bonuses every quarter. Its a good job to start out in and I'm sure it used to be great. Now it is not somewhere to advance in. Also your personal life gets put on the back burner if you are a remote technician; 7 day on call for your area gets really old fast. Have to compete for time off with veteran technicians who have 6 weeks of vacation time saved up.
The hardest part about the job is the overhead; it seems everyday something more is piled onto the workload but no real compensation for it. If you have no family life, no friends, and just want to work all the time, come work at Diebold.
The best part is helping out customers and fixing broken equipment.
Pros
Provided vehicle, phone, laptop, compensations, training.
Cons
Non-competitive wages, long hours, on-call, no ladder movement, constant overhead shifting.
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Goal oriented company
Press Operator (Former Employee) –  Everett, WAFebruary 15, 2016
A good job to have with decent benefits.
Large company with plenty of opportunities.
Unfortunately they did away with my division.
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Overall, a decent place to work
Call Management Coordinator (Current Employee) –  Uniontown, OHApril 19, 2016
The training is helpful and meticulous. Approximately two months is needed to get acclimated with the job. There is a good benefits package( e.g., 401K, health, vision, and dental). The main thing that I carp about is the absence of standardized department policies. There are personnel that receive preferential treatment at the expense of others. Supervisors do not enforce rules consistently. Diebold is a good company and has a bright future, but some overhaul is needed in its NROC department.
Pros
Room for growth
Cons
Favoritism
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Good company to work with
Onsite SCM Functional Consultant (Current Employee) –  Canton, OHOctober 25, 2015
Good work culture and Life balance. Good Management.

Fun work place with support management. Opportunities to grow.

Good learning experience.
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Management questionable
Territory Logistics Manager (Former Employee) –  Birmingham, ALApril 4, 2016
Allows people with zero people skills to manage people. Management is rude, condescending and disrespectful. Lets good workers go due to their age.
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good company to work for.
Technical Leader (Former Employee) –  North Canton, OHMarch 6, 2016
i learnt a lot technically and professionally working in this company. worked with skilled engineers. company offers good benefits and takes care of employees.
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Fast paced low supervision work environment
First Line Technician (Former Employee) –  North Canton, OH (HQ)August 3, 2015
A typical day for a First Line tech working for Diebold starts about an hour prior to start time reviewing service calls in a queue and other team members. Arrival on site requirement time is less than two hours from when the call was generated. I've worked many hours overtime to complete service calls in my queue as well as others. Things seem to move slow with management (replies, notifications, etc). Due to the financial position of Diebold hiring, promotions, and bonuses were suspended indefinitely.
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Overall rating

3.7
Based on 595 reviews
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Ratings by category

Work/Life Balance
3.5
Compensation/Benefits
3.6
Job Security/Advancement
3.1
Management
3.2
Culture
3.4