Student Worker, Redmond, WA - January 11, 2018
I worked part-time in both the IT department (as helpdesk) and as an Academic Support Center tutor while attending DigiPen as an undergraduate student.
Typical day in IT was to check-in, see what immediate tasks needed attending to, and attend to them. If there was nothing pressing slated, then we would answer helpdesk tickets as they came in and/or do routine check-ups on the various machines on campus.
Typical day as a tutor was to check-in and head to the Academic Support Center, where we would aid any students that asked for our help, if we were able to provide assistance.
Management for both IT and the ASC departments were fairly relaxed, with the IT department being more circumspect and hands-on (which makes sense, given that IT has specific goals, both day-to-day and longterm; whereas the ASC was geared towards addressing individual students on a case-by-case basis).
The hardest part of IT was the occasional physical labor (e.g. rearranging labs or whole floors to account for events, or hauling old/dead machines back in and replacing physical hardware, or deploying entire labs' worth of new machines).
The hardest part of working in the ASC was adapting myself to teach in different ways, to accommodate different students' needs.
The most enjoyable parts of both jobs was being able to apply my knowledge to solving problems.