Dimension Data Employer Reviews

Heavy corporate culture.
Co-workers are great people.
Best manager I have ever had.

My day would start as early as 7.30 latest 8 am
i learned so many things since i was fresh from campus hence got technical expertise on computers.Had a superb supervisor since he wasn't mean in sharing information and was so much understanding hence so nice to work with.
Had nice colleagues too who we shared and assisted each other a lot.The most stressful – more... time was when you get a user who isn't understanding and does not want to follow company policies and actually commands something done as they wish
The most enjoyable part of the job is when you get to learn a new thing in the process of problem solving/troubleshooting and more-so getting a customer satisfied and happy with your job – less

We have a very diverse working environment and also have benefits such as work from home which is huge. A lot of companies here do not embrace work from home policies. I get to work with colleagues from all over the world and this makes the job even more enjoyable.

Solid place to gain technical knowledge, while simultaneously developing customer service skills. Multitude/variety of issues are provided daily, making for an entertaining area office to work in.

Strict, but manageable managers. As long as you handle your work, you won't have any issues to deal with.

Small company and hence a great place to get handson experience, especially for new graduates.

Dimension Data has a reputation for working its employees hard. That was true to my experience. Worked long hours with little reward or acknowledgement from management.

The people I worked with were great. Really friendly, knowledgeable and happy to help.

1.Hard work with no time to rest
2. Learnt alot
3. Unfair management
4. Co-workers were great except management
5. Swallowing the fact that i had no say or no room for movement
6. Learning the job,liasing with different people and learning different cultures

At first glance moving from the banking industry to a more refined field of Information Technology in the form of a I.T. company excited me to my core, dispite it being under the outsourcing banner. While responsible for the day to day desktop support at the bank, moving to a I.T. company would both increase my knowledge and skills in my profession – more... and also give me a wider range of choice to advance in my I.T. carreer. However, that being said i frowned at my new role in the new company as in my view it was a step backwards in my carreer, moving from a senior desktop engineer to a service desk technician. Dispite being the only senior engineer on the team & having the privilegde of training and leading the rest of the team with my skills and knowledge i was unable to endure the harsh & regit atmosphere of a service desk and coupled with a poor management methodology increased my feeling of stagnation and hindrance to growth in my carreer.
The Overall atmosphere of the company as a whole seemed great, and ex colluegues who were outsourced too seemed to excell in the various "other" departments they were placed in where i longed to be part of such great teams.
I now seek a company that can give me just that: an open minded management methodology who can enhance the growth and potential of tallented individuals such as myself. Dimension Data could have been great but i was wrongly placed and had to move on.

I am a deadline driven, open minded & fast paced individual who seeks carreer growth. – less

As a network support engineer you have to be reachable all time .
I have learned basic configuration and troubleshooting on CISCO switches and routers.( L1 and L 2) . Management is very active.
My co-workers are very good, helpful. If you stuck any where in troubleshooting at client side they provide help on high priority.
The hardest part about job – more... is yo dont have any personal life in DD if you are working on field . If you are enjoy CISCO , RIVERBED, and some other technologies then you will love to work . – less

My day starts with going over emails and checking whether there are any briefs submitted that need to be actioned on.
I have learned a lot in my role, i have developed new skills that an able me to apply to my work.

I have to Monitor the Link 24/7

Installing router and switch

I have to manage the link to keep the link alive

We have team work nealy 12 people.

Its field work keep on going to site to solve the link issue.

I have learned lot of technical Knowledge.

This is an excellent place to work in as it exposes one to many complex ICT problems and solutions at the same time, working with all departments in the organisation to ensure client satisfaction is a priceless reward and a motivation for any client facing employees.

The culture of team work, sharing ideas, knowledge and resources in order to deliver – more... the desired goals and objectives is one i would makes ones job easier to do.

Working with people of different age groups, backgrounds, cultures, experience is the most enjoyable part of the job, as you are exposed to different experiences and different behavioural patterns on a daily bases.

The most challeging part of the job would have to be working with different departments and senior individuals in those environment, needless to say that as a young african woman is this space one has constantly has to prove themselves and work extra hard to achieve objectives.

As a young south african woman who easily adapts to change, I am constantly looking at ways to grow and enhance my career and experience, and one of many ways to do this is to work in different environments, be exposed to different working environments and management styles, different IT products and solutions offered in the industry. – less

Work is very pleasant, as the people i work with are hard-working like myself.
Everyday something new is learnt on how to assit customers with applications
Managers are very supportive of their Agents

A typical day at work involves answering calls related to client IT related problems. E.g password resets, server session reloads, mail marshall administration. I have learned how to prioritise my work, how to distinguish between incidents and problems. New Management was rather autocratic. My co-workers give their all at all times and working with – more... them is pure bliss. The hardest part of the job is having to keep users calm when systems go down and they are desperately trying to get work done on their side. The most enjoyable part is resolving client issues and getting to see emails users send in expressing their gratitude for the time taken to assist them. Learning new things is also part of the fun. – less

Every day is a learning curb, lots of knowledge goes around within the industry.

When I walk into the office 30 minutes prior to my contract time which is 8-5
First thing when i am logged on to my machine is to follow up on my call queue at the same time I have a look at my e-mails should I need to correspond to clients ,Once I am settled in I take out my headphones and listen to Highvelt from my laptop since internet streaming – more... is open on our network it allows me to do my job effectively at the same I know whats happening around me ,
when I do brake we have a Pool table and a lovely chill areawith DSTV and a sports channel .After i have managed all my change Request that needs to go the change analysis process for impact assessment ,approval an release management, I follow up on my support calls as well – less

Obtained a lot of great experience
Job security
Lots of social events, where no +1 can be brought along (this can put you in a difficult situation if your spouse does not know after 5 years who are the people you are working with)
Long hours worked overtime with very bad pay for it

The start with free cereal daily free fruit and smoothy bar. Fast pased delivering the key metric Customer Service to customers and call customers back after Net Promoter Survey was completed and customer not happy with service received. Taking average of 8 escalations a day and handling complaints from the Ombudsman.
Always work in a team of 10 Managers – more... and do 2 hours maximum floor walking per day for the staff to see the availablity of managers hourly. – less

My typical day at work consists of assisting users, mainly password resets and updating information on the AD systems

And I am learning patience, because with the lie of work I’m in now the users we support at times you need that bit of patience to successfully resolve users problem.

Management, well from what I have experienced is that the management – more... has an open door policy and we maintain Constance communication with our manager of which it’s a good thing

And my co-workers are always ready and willing to assist if you get stuck with an issue or need assistance resolving users query

The hardest part of the job, I would say when you know that you can assist the user and you having communications breakdown, or lack of resources to assist

And the Enjoyable part of the job, is when you get positive feedback from the clients that you have assistance, and you get a 5star service rating on your survey – less

Dimensiondata
Its a good place to work for, but i have been here for a longtime and i need a change,we are working as a team and being appreciated when you have done a good job.