DirecTV Employer Reviews

The pay is not bad. Job security is an issue. The hardest part of the job is taking calls from customers that are irate.

The future prospects remain bright and the company has major firepower to make some opportunistic deals.

This started off slow, but I ended up with a lot of responsibility and really enjoyed the job. I, often times, spent more of my life at work then I did at home. Including one instance where I was there for 36 straight hours. In the end, they hired some people in key positions that were the best choice in my opinion. I was let go for reasons I didn't – more...  agree with and not long after that, the company was bought out by someone else. – less

I enjoyed working there and talking to the different customers and meeting different people.

A typical day at work would include assisting customers with their Directv needs to make sure that they were provided with exceptional service. I learned to be a productive representative so that the company could be represented with a positive outlook. The managment was there to help. My co-workers were also very supportive. The hardest part of the – more...  job was taking responsibility for something that I had no control over, for example when a customers tv was not working due to a storm. The most enjoyable part of the job was pay day. – less

free service friendly people good place to work oh oh GOOD PAY SOME MAKE 2000 A MONTH GOOD MONEY

Working at directv really set a bar as far as what to expect from with good employers. This company awarded you for the smallest things that really made a big difference. Always some sort of activity to do, whether a picnic or just the staff area filled with tables of treats and more. I learned so much working there. I learned how much tone and attitude – more...  can go along way. I learned how the right team can make a positive change in your work ethics. The most enjoyable part was actually knowing my job and satisfying your customer. – less

On a typical day at work i am always dedicated,dependable and determine to do the up most to satisfy and to make sure one has the best customer service experience....

Highly customer service oriented, fast paced and very detail intensive. Customer satisfaction, providing correct and accurate information through a constantly changing web based information source and upselling products and services is the three primary company goals. Directv does a fair and good job with employees, if you try and progress you will – more...  succeed. Great benefits included. – less

A typical day at work would be, clocking in and taking calls. I learned the software that they use to produce accounts. The managment was stern but fun. The hardest part of the job is the type of customers that call your line. If they are existing, they cant be sold and that counts against the rep.

A typical day at work would consist of me coming in at 12:00 advertising and selling as much of the direct tv brand as possible until 7:00pm. I learned how to handle my self accordingly to the companies policies, and deal with all types of concerned customers.

A typical day at work included (on average) 66% of the day on the phone taking Access Card Distribution/ fraud prevention/ advanced technical phone calls. The remaining 33% of the day applied to taking supervisor requested calls, advising agents, and account investigation.
From this position I learned or acquired lengthy experience with :
data collection – more...  & research, problem anticipation & resolution
fraud prevention, public relations, staff supervision, training & instruction, and time management,

Interaction with co-workers was relatively slim as your literal seconds were counted and spent on the phone helping customers. Although during my time there, I met several enjoyable and gratifying people.

The hardest part of the job was the fact that nearly every call was an upset(/irate) customer and/or fraud investigation. This coupled with a very strict and intense work environment was very taxing.

However, the most enjoyable aspect of the job was the sense of accomplishment. To address so many phone calls/ concerns a day and correct them was fulfilling. – less

Lots of freedom, like being your own boss. The hardest part would be getting on top of a three or two story home installing a dish on the edge of the roof. The most enjoyable would be the feeling after completing a hard job, the feeling of satisfaction.

I absolutely loved working for Directv. I hate that I had to resign because of personal issues. The management team is great. The leadership is outstanding and the job is hardly stressful.

Driving Company trucks safely to and from customers locations. I learned how vulnerable people can be and I was happy to offer some type of assurance. Management was respectful and that always helps the day go by. Did not have much interactions with co-workers. The hardest part is not completing the job due to outside forces such as the weather and – more...  therefor, rescheduling the customer and causing another delay. The most enjoyable part is completing an excellent job and satisfying the customer – less

A typical day at work is to answer calls from customers who would inquire about programming packages, billing, and technical issues. As needed we would be required to persuade customers to stay with the company. I learned how to use many programs and how to multitask. Management worked with the employees and helped with any issues that would not be – more...  easy to resolve. The co-workers are great. The hardest part of the job is the constant demand of free programming and equipment without lease agreements. The most enjoyable part of the job is the perks that come with the job and the customers. – less

Only one constant ... prices will go up and customers will be calling to cancel over it. At first I loved my job and was and still grateful for the opportunity. The benefits are what sold me and the pay was good for my skill level at the time. Over the years I became disenfranchised with the company. Constant rotation of senior management and mid-level – more...  management didn't help the situation at all. In my tenure there I saw at least 3 site directors come and go. Management was a constant revolving door and now that I recall everyone came and went at a some point during my tenure at that place. The job was grueling mentally because of the repetitive nature of the situations I was presented with that could've been avoided 95% of the time.

Monotonous work, but good pay and benefits. That pretty much sums it up. Oh and be prepared to brown nose to get what you want. Yes, it's just like high school all over again. Don't get me wrong, there are some people there who are not anything like the aforementioned, but you'll have a hard time discerning who's "who" among the flock and there are wolves abound ... – less

I like working there, its was a nice friendly workplace. I didn't like working shift I had there since it was open 24/7.

ANSWER PHONE, SALE PRODUCT, PLACE ORDERS, CUSTOMER SERVICE

It is difficult to make a good living installing directv due to the amount of charge backs that they have. If 1 little detail is not met they will charge you back for the entire install, even if it is not service effecting. This was a difficult pill to swallow, but as a contractor you realize that this is how these companies make their money by taking – more...  back from the people who do the work. – less