DirecTV Employer Reviews

The team leaders were nice, very informative and helpful. The managers cared when you had a problem. Everybody helped everybody.

Going into work I was always greeted. Everyone in the call center is very friendly. I learned to adapt to different tempers from all different types of people. I enjoyed working in a team environment. There was always someone willing to help or answer any questions I may have had. I feel the job was very rewarding due to the abilities of helping out – more... customers and ending the majority of my calls on a positive note. – less

Fast pace environment. Learned various software testing practices. Enjoyed learning new things daily.

As a call center your getting on the phones providing customer service. The management was not very great, they only do nice stuff for you if you brown nose. If you don't and need a day off with a at lease 60 day advance you might not even get it.

With other co-workers you don't really interact with them, because you don't have time to. You have limited – more... time off the phone for breaks and lunch so you don't want to waste that time. – less

I've been with the company for quite awhile, but there is currently a lot of change happening. Some for the good, some for the bad.

Management does not help you if needed it is like you are on your own in order to get the job done. You have to follow a script even though the situations are simple to solve without it.

diretv is a good company to work for if you don't have a family. start the morning by checking your route then you go out and complete the jobs you were given, the down side for this is the management makes false promises.

Lots of phone calls
Technicle issues with satelite tv
Management very supportive

The job itself is easy to do as long as you can handle extremely fast paced work in a stressful environment. Pay, benefits, and freebies are probably unmatched for surrounding call centers. Management and information needed to do job are always easily accessible.

Management at DirecTV is a supportive group who assists and guides their employees/teams. Working retention is difficult at best.
Kinowing what options are available to use as tools to offer existing customers an incentive to stay, requires good listening skills and then projecting the offer clearly, can be challenging. I like the challenge to make – more... the customer happy and my employer happy. It's a win-win situation-which makes me happy! The co-workers were great team players, and lunching together at the on-site cafeteria was a bonus. I loved receiving the trinkets from HBO, Showtime, etc..., plus all their employee bonus' for achievement(s). – less

Great Jobs for anyone who want to work from home, The Company is great and they really help to commendation

almost non stop calls,great benifits,doesnt work well with homelife/ emergencys

A overall busy day dealing with customer accounts and etc Interface with customers via inbound or outbound calls or the Internet for
the purpose of passively (i.e. order taking) or actively selling products and services. Responsibilities
include processing customer orders and sales, providing and receiving various information, up-selling
client products, – more... plus handling miscellaneous customer service and general information calls via thephone or Internet. – less

A typical day consists of taking phone calls and resolving every customer need.

Not a fun place to work. You have to share desk and equipment is dirty and broken. more chat going on in chat rooms than answers for needed questions to help customers

It’s a great company over all; unfortunately changes that have been made have not been positive. They rather spend more money on a 3rd party company, than having the actual employees get good salaries and accomplish more. All upper management are great, love them to death that's the only reason I’m still in the company. They are accessible and always – more... open for/give advice. – less

When I started 5 years ago was a great company , with changes to management , stress , no integrity , It has become a horrible place to work wouldnt recommend it to my worst enemy.

if chose this job prepared do two mans job.paid by the jobs so have to be fast and finish job before 5pm witch is really hard.

Company is focused on delivering the best customer experience through technology and innovation, and also provides a great work environment for employees.

Take about 30 calls a day.
Learn the system, product, and interact with customers.
Management is very easy going.
Coworkers are very friendly in site.
Dealing with customers that you are not able to assist like a death in the family or some type of illness. That is a tough situation to deal with.
I enjoy interacting with my coworkers and customers.