Pros: company picnic, events, or festivities in the break room for moral.
Cons: no job security regardless of position, management lacked people and communication skills, mgmt disregarded input regarding ground lv, from ground lv strictly governed by numbers
A typical day at work included (on average) 66% of the day on the phone taking Access Card Distribution/ fraud prevention/ advanced technical phone calls. The remaining 33% of the day applied to taking supervisor requested calls, advising agents, and account investigation.
From this position I learned or acquired lengthy experience with :
data collection
– more... & research, problem anticipation & resolution
fraud prevention, public relations, staff supervision, training & instruction, and time management,
Interaction with co-workers was relatively slim as your literal seconds were counted and spent on the phone helping customers. Although during my time there, I met several enjoyable and gratifying people.
The hardest part of the job was the fact that nearly every call was an upset(/irate) customer and/or fraud investigation. This coupled with a very strict and intense work environment was very taxing.
However, the most enjoyable aspect of the job was the sense of accomplishment. To address so many phone calls/ concerns a day and correct them was fulfilling. – less