DIRECTV Employee Reviews

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the most enjoyable part of the job
Case Manager (Former Employee), Englewood, CoJuly 23, 2015
Pros: room for growth
Cons: High roll over rate
When working at Directv, it was nice. They had a awesome lunch room, weight room, and a wellness program, that help you keep and feel health.
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Overwhelming
Employee (Former Employee), United StatesJuly 23, 2015
Great building and atmosphere strictly based off ascetics. However, work environment was overwhelming at most times. Once you complete one thing and feel as though you mastered it, something changes and you're trying to learn a completely new role.
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loved it
Customer Care Consultant (Former Employee), Miami Lakes, FlJuly 23, 2015
great pay great co workers, the customers weren't the best but the pay was good and for the most part the leads and supervisors were lenient just not going to allow you mess up the job though
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Excellent place to work.
Procurement Manager (Former Employee), Carolina, PRJuly 21, 2015
The opportunity to growth within the company . Share my knowledge in general accounting. We have a teamwork environment.
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Poor Leadership Can Impact the Bottom Line...Negatively!
Former Employee (Former Employee), Boise, IDJuly 21, 2015
Pros: The CSRs
Cons: The Leadership
Several leaders in senior positions need a face-lift! Leadership drives culture in all organizations. Turnover is high in several sites and retention is low when the culture is poor. Nepotism is rampant with managers/leads dating CSRs. Several leaders are unethical inside and outside of the workplace. This creates a culture that many employees do not want to be a part of and become very unmotivated to come to work.

Try this on for size DIRECTV Strong/Great Leadership = Engaging/Happy Work Environment = Lower Absenteeism = Higher Productivity = THE BOTTOM LINE!! Just a thought, you should try it sometime.
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Very POOR company that mistreats emplotees
Senior Customer Retention Specialist (Former Employee), Boise, IDJuly 21, 2015
Pros: free TV service
Cons: abusive work environment, emotional duress, interference with pay
If you enjoy micro management that changes daily. If you like your pay scale to be decreased as soon as you meet goal expectations. If you don't mind being cursed at and belittled daily. Then you may enjoy working for DirecTV. Otherwise avoid this company like a plague!
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Great place to work and interact with potential customers
Sales Representative (Former Employee), Humacao, Puerto RicoJuly 20, 2015
Challenging and fun workplace. Usually the day is spent talking to potential clients and helping them choose the best programming package that fits their needs. You definitely learn to listen to others and help them make the best choice possible regarding their preferences and style. Management was always very helpful and un-stressful, giving us a high degree of freedom and relaxation that is needed – more... in this type of work. My co-workers were very knowledgeable and were always keen on helping out other members of the team. The hardest part of the job was the constant process of reeling clients and making a sale, since in our region we didn't have very good tools to aid us with this. I can honestly say that the best part of the job is the amazing working atmosphere, good co-workers and the satisfaction of doing a sale were the client is completely satisfied with the choice that he made regarding his programming package selection. – less
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Temporary employment Only
Customer Service Representative Level II (Current Employee), Huntsville, ALJuly 20, 2015
Pros: The pay is above average, and the monthly bonus checks are really good as long as you ""sell sell sell"
Cons: majority of the short break time is wasted trying to get off the production floor. Mgmt is terrible.
Temporary employment only this is not a job you want to look into as a long term situation. It's a mentally draining job due to the repetitive nature of the calls, but mainly due to drama filled mgmt. The Team Leaders and mgmt are awful, petty and childish.They are not supportive and too busy making the work environment intolerable than focusing on improving employee and customer relations. It's like being in high school but 20xs worse because its your livelihood on the line with moody supervisors.
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Great place to work
Satellite Technician (Current Employee), Cheyenne, WYJuly 19, 2015
awesome place to work, people are always there to help you. only issue i have is that when their isn't any work, That really affects your pay check
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good pay
Customer Retention Group (CRG) agent (Current Employee), Huntington, WVJuly 18, 2015
Pros: pay bonuses
Cons: everything else is bad. if they they could they would chain you to your desk and make you yourk 24/7, no work/like balance at all
going to to the point: pay is good for the area. monthly bonus is decent. management stinks. its hard to get ahead unless u are sucking up to them. they expect to much out you and if you take pto or vacation time they will question you. they want you glued to your chair taking calls if you have to go to the bathroom and youre gone for more than 3 minutes you lectured as to why. co-workers are great. – more... the good thing about this place is the diversity. they do give out prizes like free trips and tvs but its always the same people who win the things. if you are looking to make money and just a paycheck this is the place. if you are looking for something long term not the place. directv has a reputation of firing people that has been with the compny for more than 3 years to fire them for no reason. all in all they do pay well. in the first 2 years i got over a $4 pay increase. do your job and you may be able to keep it. benefits are great – less
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Work from home
Customer Service Rep II/ Protection Plan (Former Employee), Work at HomeJuly 17, 2015
I enjoyed working from home on the DirecTV contract. Flexible hours, decent pay. Typical day of trouble shooting, and taking payments.
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Quick paced environment with a no nonsense work ethic. Love it
Senior Technicians (Former Employee), Hilliard, OHJuly 17, 2015
Pros: The ability to Help others, Good compention
Cons: During peak season there were very long hours which means less (Quality of life) ie:Kids and family.
Very fast pace environment thinking on your feet with many split second decisions. As part of the management team initially there were a lot of sacrifices to incentivize and mold the team to deliver a product that would be worthy of the service advertised to our open public. Numbers were our key to driving a productive team in the direction of success.

My phrase of the day was (Performance Driven Production).
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OVERALL EXPERIENCE WAS GREAT VERY GOOD JOB
CCR (Former Employee), TUPELO, MSJuly 16, 2015
PRODUCTIVE WORK PLACE, GREAT CHANCES TO ADVANCE IN THE CUSTOMER SERVICE FIELD. LOVED GOING TO WORK AND HEARING THE EXCITEMENT ON THE PHONE THROUGH CUSTOMERS VOICES. ENJOYED HELPING PEOPLE. HAVE HAD A FEW BAD CALLS BUT THEY ALL TURNED OUT GOOD IN THE END
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not at all satisfied
Billing Specialist / Mentor (Former Employee), North Lauderdale, FLJuly 14, 2015
Pros: nothing good to say
Cons: nothing good to say
Wanna go back to high school?? If so this is definitely the job for you . where sleeping with supervisors gets you ahead, bullying is allowed, and the restrooms smell like a barn.
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alot of fun
TV technician (Former Employee), HoustonJuly 14, 2015
good work environment and it's gave me good customer service experience.I learned a lot of skills and didn't stop learn.
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fun working place
sales rep (Former Employee), Canton, OHJuly 13, 2015
Pros: good benifits
Cons: was further away then I intended
took inbound calls. co workers where nice. the training was very good and when you need help there where people there to help. Directv wanted you to succeeded. the hardest part was dealing with very difficult customers. the most enjoyable was working with the computer.
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Directv Experience
Sales Rep/ Account Manager (Former Employee), Troy, MiJuly 13, 2015
Pros: Free Lunch, Great Location, Fun CoWorkers
Cons: Short Breaks, Unorganized, Poor Managment, Wrong Pay/Short Check
My experience working for DirecTv has its Pros and cons. However I am a person that has always made the best out of whatever situation was presented to me. A typical day at work for me would be arriving 15-30 minutes early, having pre-shift everyday to dicuss the events, sales, goals, etc of the previous day and for the following week. my coworkers were easy to get along with. Management changed quite – more... often during my experience at Directv, however the manangment that was in place upon my arrival was excellent. The hardest part about the job was the amount/ frequency of changes that were made, such as scheduling (hours and days), benefits, and pay rate.
The most enjoyable part about working for Directv was the environment. it was relaxed but professional among my coworkers, team leader, and Management at that particular time. – less
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Productive and Fun
Customer Service Representative (Former Employee), Miami, FLJuly 12, 2015
Pros: Always problem solving
Cons: Low season
Every day is different; different issues to resolve, and going beyond the extra mile to ensure customers satisfaction. In customer service, employees should never take complaints personal. the hardest part of the job, is when a customer walks away with a negative view. Working and helping people, is the most enjoyable moments.
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Not bad for shift work
RF/Transport Technician (Current Employee), Castle Rock, COJuly 12, 2015
Typical day at work; come in get passdown from previous shift to see current issues and any work needing to be done. Work on your own or with others to complete daily tasks. Keep channels on air and minimize any down time.

There are good things and bad things about the job, but every job has them. It is a laid back atmosphere with poor leadership, but for the most part they stay out of the way and let you do your job. The techs are good at what they do and they carry management and let them take credit.
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Lori Langan Job Tasks
Full-Time Customer Service Agent (Former Employee), MissoulaJuly 11, 2015
Pros: Great atmosphere
•Resolved issues for billing, technical, bundling, cancelations and movers departments.
•Greeted new customers, while informing them of great offers, promotions, incentives, appliance features, and equipment troubleshooting.
•Educated customers on billing and technical questions and concerns.
•Managed personal performance while exceeding business goals and exemplifying core values.
•Maintained call metric requirements that were in accordance per organizational needs.
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