Pros: Diverse social environment, team bonding, BBQ, great pay
Cons: Disruptive reorgs, sneaky layoffs, disruptive schedules, treachery
Typical day consists of incident response, change management, troubleshooting, configuration, documentation, and phone handline/escalations.
Learning is a mostlya discovery process as problems arrise. Training is usually provided hands-on or after CDR. Employees need to have aptitude for understanding technical drawings and related diagrams.
Management still needs to separate their hourly schedule requirements from technical engineering where block allocation scheduling is needed.
Co-workers are socially diverse, and technical. Mostly fun to be around, and easy to converse with.
Most difficult parts of job are management lacking understanding of technical staff needs, poorly defined responsibilities and processes, improperly used tools, disruptive reorgs and layoffs, lossed responsiblities, and compartmentalization/loose-coupling.
The most enjoyable part of job are staff interaction, exposure to latest enterprise technology, and social events for team bonding.