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DirecTV
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867 reviews

DirecTV Employer Reviews

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  • Job Work/Life Balance
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Fun and Productive place to work
Production Assistant and Game Tester (Former Employee), Los Angeles, CASeptember 10, 2014
Pros: free lunches
Cons: a six month temporary job...
DirecTV is a great place to work. When you start your shift around 5am who needs coffee knowing you work for DirecTV. The energy of the place is the next best thing to a coffee rush, that's the feeling I get when I start the day. Management is wonderful very timely and detailed oriented when you start your assignment in the studio. At the time, I was – more... fortunate to be surrounded with awesome people from engineers to video editors their good natured demeanor was infectious what more can you ask for.

As for the hardest part of the job there was none! What was most enjoyable was learning a new editing equipment. There was this editing system called the Dixon it was fairly new in the market it had its moments and in a short amount of time and it was a breeze to work on.

Overall, DirecTV is a great company to work for from its people and its broadcast facilities it is top notch and best in the world. – less
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Fun workplace
Security Alarm Installation Technician (Former Employee), Duluth, GASeptember 10, 2014
Pros: freedoms and customer interaction
Cons: not enough pay and training wasn't that good
Typical day includes installing and training customers how to properly use equipment. I learned a lot about how cable television works and how to install satellites. Management is a family oriented group. Co-workers are very supporting and always lend a helping hand if needed. The hardest part of the job is learning things that wasn't taught. The most – more... enjoyable part about the job was interacting with the customers. – less
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Productive
CUSTOMER SERVICE REPRESENTATIVE (Current Employee), Work from homeSeptember 9, 2014
Learned alot working for directv. I learned how to meet sales goals and made sure I met metrics.While working at Directv I learned how to make sure every customer was taken care of.
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DTV is a good place to work if you're in the right department and have the support of your management and peers
Consultant / Project Manager (Current Employee), El Segundo, CASeptember 9, 2014
DTV is a good place to work if you're in the right department and have the support of your management and peers
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Great technical job with good training incentives and metrics
Internal Service Support Technician (Former Employee), Meridian, MSSeptember 9, 2014
My typical day at work included speaking directly with DIRECTV technicians which were on site at customers' homes and helping them to troubleshoot technical problems. My co-workers and management were very supportive and we worked well together as a team. We were constantly learning about the technical aspects of new equipment, as well as how to support – more... our technicians installing equipment that was not considered "new" technology. The hardest part of this job was relating to a new technician on site who had not had enough training to know the basics because this made it harder for him to conceive technical instructions to resolve his issue. The most satisfying part of my job was helping technicians to speedily resolve technical issues that they had been working with for awhile. This helped to make them successful so that they could move onto their next job! – less
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Fun atmosphere
Customer Service Technical Support (Former Employee), Englewood, COSeptember 8, 2014
This was a great company to work for. Great for someone just out of college. Lots of room for growth.
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Call center - need I say more
Inbound Sales Rep (Former Employee), Durant, OKSeptember 8, 2014
Pros: none really
Cons: its a call center
Little or no chance for advancement. All day in a cubical answering phone is not for me.
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Great place to work no matter your lifestyle.
Customer Service (Former Employee), Missoula, MTSeptember 7, 2014
Pros: flexible schedules, paid training, positive employees, breaks.
Cons: hard to get extended leave of absence.
DirectV was a great company to work for they had plenty of paid training to prepare you for the customer service tasks for over the phone service. DirectV helped largely with my communication skills and being able to control my emotions.
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Terrible
Customer Service Representative (Former Employee), Huntington, WVSeptember 5, 2014
Pros: free tv
Cons: work environment. bias towards dayshift. favoritism runs amuck
Mistreat employees. Errors in their statistics and won't fix. Goes against employee.
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yes
Service technician/Installer (Former Employee), Anaheim, CASeptember 5, 2014
very challenging and hard work. the lack of leadership definitely shows when asking for help. They are inconsistent in their training policies.
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Perks
Customer Service Representative (Former Employee), Miami, FloridaSeptember 5, 2014
Pros: perks
Cons: staff not wanting to work
Loud and unorganized
Workers wanting to socialize opposed to working
The perks discount on cable, lunches for special events
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Great Company
Technical Support Representative (Former Employee), Tulsa, OKSeptember 3, 2014
DirecTv is a great company, great benefits, good to employees. Just not opportunity to advance.
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work at home job
Customer Care Representative (Former Employee), covington,gaSeptember 2, 2014
work at home job so that was pretty neat, schedule was great , training was very good , pay was descent with room to grow
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Work Process
Tech Expert (Current Employee), Little Rock, ARSeptember 2, 2014
Pros: hourly and commission
Cons: cheap boss
I go in to work we go in the training area so we can get a little rounds in before we go to the stores. After we do that or manager give us what stores we need to go to for the day and we sit in there and go to all the customers we see and do a side by side comparison from the cable to our satellite. The hardest part is getting people to sign up. But – more... when you get them sign up its enjoyable because now we making more money on top of our hourly pay. – less
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absolute crook
Technician (Former Employee), union city, tnSeptember 2, 2014
Cons: crook, tax fraud
Over charges customers, under pays employees, tight tight tight.
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Very fast paced and a lot of multi tasking
Customer Service Agent (Former Employee), Boise, IdahoSeptember 1, 2014
Pros: full time work
Cons: not flexible with attendance and schedules
Work in a multi departmental office resolving customer concerns.
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Horrible upper mgmt and HR
Team Leader (Former Employee), Tulsa, OKAugust 31, 2014
Pros: good pay
Cons: horrible upper mgmt and hostile environment
Company could careless about you as a person they are quick to accuse and quicker to terminate. Upper mgmt micromanages everyone to the max and scrutinize everything you do and if you a good job they think you're doing something wrong and refuse to believe that your team could do that well.
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That's a lot of phone calls...
CUSTOMER SERVICE REPRESENTATIVE (Former Employee), Huntsville, ALAugust 31, 2014
Pros: good job security, excellent growth potential and advancement opportunities.
Cons: not a job for everyone, you will get yelled at by people and the hours can sometimes vary depending on the call volume.
When the phone rang you never knew who you would get! I've talked to celebrities like Chuck Liddel (UFC fighter), to everyday blue collar people who were just trying to watch their favorite shows; but couldn't because something just wasn't right with their bill or their service. It was my charge to resolve these conflicts through my breadth of knowledge – more... on the DirecTV system. Training was provided and it was state-of-the-art, top notch and well thought out. – less
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productive and fun place to work
Satellite Installer (Former Employee), Garden City, NYAugust 28, 2014
Pros: lots of fun people to work with
Cons: not much work
• Evaluated the site for installation and planned the area for the placement of satellite dish and other related equipment
• Trained the customers in the installation process and working of the satellite TV
• Maintained the inventory of the equipment and placed the orders in accordance to them
• Prepared the appropriate documents necessary such as installation – more... and maintenance process
• Administer the installation process to be of the highest quality to ensure customer satisfaction
• Maintained all the necessary safety regulations at the job site – less
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long hours, helping people with the Satellite Tv
Office of the President (Former Employee), boise idAugust 22, 2014
fun place to work, great Benefits, great place to move up. Hard part of the job is the que when there is an outage

About DirecTV

DIRECTV takes television straight to the masses. The company operates the largest direct-to-home (DTH) digital TV service in the – Read more