DIRECTV started out as a fun place to start training, but then they just threw you on the phones and sink or swim. It was an Awful experience
Pros: PROS:candy and misc gifts for sales, HBOS monetary credit for sale, bonues, great benefits
Cons: CONS;seeing issues where there were none, interium coaches that talk about the fellow workers, poor pay
Going into work, I would check out my standing on all my merits the company is most concerned about. I was always at the top 5% of the company wide in my golds and accomplishments right out of training, and received special recommendations for such. I then checked the system to see if I found out any outage or problems that we would be expected affect or call volume for the day, or any promotions that we would currently be running. I always like to be a step ahead of the customer if possible and always have the correct and accurate information to start out my new day on a clean fresh slate and build up from there.
During my 28 years experience in customer service I've always said that the best part of my job is my customer. To be able to make them happy with the service I provide them and to able and resolve what the issue they called in regarding and have a nice conversation with them throughout it all. I've also said over the years as well though, that the worse part of my job is also my customers. Sometimes, you will just get that person, know matter how much you're been doing and everything you've done to help them, just hasn't satisfied them. I really hate when that happens because I pride myself in having the ability to handle those customers to a happy resolution to their issue. For the most part, I make them happy with what I've done for them and they say just how awesome our company is, But when this happens, it usually results in an escalated call, and I can't help feel that I let my supervisor down just a bit as well, because I know I was doing everything – more... I could for the customer, within reason of course. So then I just have to pick myself up by the bootstraps and just learn from the experience, put on a happy face and give that next customer that outstanding customer service experience they expect and deserve!
I really enjoying working close to the powers that be, as I am always trying to up my game, and learn from them as much as possible. Since I've been doing this for such a long time, you are always in need of some fresher-uppers. I know none of us are 100% all the time and I think that constructive criticism feedback is much needed and always welcome to me, as long as it's presented the proper way to the employee. It's something I thrive on, as it will always help me to be a better agent, and excel at my goals. Which I'm hoping in turn will help me to shine, and show my possibilities. I'd very much like to climb the corporate latter and find a leadership role that would hopefully be good not only for myself, my company, but also the representatives that I would lead. – less