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774 reviews

DirecTV Employer Reviews

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descent job
Installation Technician (Former Employee), Montgomery, ALJune 3, 2014
Pros: company vehicle, good pay, benefits, free satellite
Cons: management
I did my job very well and i cared about it and my customers. My typical day at work is start to finish and that could be 8-10-12 hours. There could be a lot of driving involved in most days also. I learned how to deal with a lot of difficult situations. All different kind of customers, houses, yards, crawl spaces, attics, and animals. My management – more... has improved over the years but still have a lot to improve on. The hardest part of my day is having a big install or service call with a lot of digging, running cable, going in and out of crawl spaces or attics while checking emails talking with the customers and dealing with the heat, cold weather or rain. The most enjoyable part of my job was having the customer smile and really and truly thank me for going above and beyond my duties to fix or install their services. – less
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Inside sales for DirecTV inside Costco Wholesale
Sales Representative/Account Manager (Current Employee), miami lakes, flJune 3, 2014
Pros: no pay cap
Cons: salary, schedules, management
Account Manager/ Sales representative. Responsible for direct sales of DirecTV service to Costco Wholesale members. Focus is primarily new customer acquisitions as well as customer service.

It is a fast paced environment that requires patience in order to execute a sale. Can get monotonous standing around all day looking for someone that will buy into – more... the product.

It is a management training program where you are cross trained from the entry level into a management role. Advancement is performance based. The hardest part of the job are slow days where no sales are made and customers are being difficult as you are trying to assist them. The most enjoyable part of this job are the co workers. Everyone is typically in a happy and energetic mood. Management is unorganized at times and can make the experience difficult. – less
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Productive job overall
Sales Representative/Customer Service Rep (Former Employee), Wauwatosa, WIJune 2, 2014
Pros: bonuses were awesome
Cons: nowhere to advance in the job
Enjoyed pitching at diff customers and enjoyed communicating new features
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working at DTV
Account Traffice Manager (Former Employee), New York, NYMay 31, 2014
I enjoyed my job a lot. Creative Services department started with me and 2 others and when I left it was over 60 people. Management needs to be more aware of who is doing what on a daily basis.
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Medical Tech
Customer Service Rep (Current Employee), Meridian, MSMay 31, 2014
• Monitor children everyday activity.
• Monitor children on unit.
• Watch kids at play.
• Successfully assisted kids with homework
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n/a
telemarketer (Former Employee), Chattanooga, TNMay 30, 2014
horrible place to work, very unprofessional, even had customers telling me that it was unprofessional the way the management acted.
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Highly motivated, positive, and honest hard worker while staying excited!
Sales / Team Leader on track for Account Manager (Current Employee), Stockton, Tracy, and Lodi C.A.May 30, 2014
Pros: free lunches is always a plus, but i like paid vacations too ( or more ).
Cons: weak benefits.
Productive,and reaching or exceeding goals. Love working with,and helping people.

Always staying positive and continuing to lead by example.

Never giving up,and always be willing to do what you have others do

No partiality and always be willing to give a hand with patience.

Not breaking sales records every month.

Making the company money,and helping – more... people at the same time. – less
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Great atmosphere and fun place to work
Customer Service Representative Technical (Current Employee), Missoula, MTMay 27, 2014
Pros: the satisfaction of helping customers, pay, benefits
I was looking for a career change where I would feel I was making a difference every day. I've been with DTV for about a year and I love it! Management is great. Everyone there is always helpful and sincere in seeing each employee succeed. The benefits are awesome, the pay is great, and every day I look forward going to work and making a difference. – more... The training is the best I've seen at any company. There are so many positives about being a DTV employee. A normal work day is interacting with your management, co workers and customers to find resolutions to fix technical issues or answer customer questions regarding an understanding of the customers bill. If you're looking for a rewarding career and tons of advancement opportunities with great pay and benefits DTV is the place for you! Todd CSR Technical – less
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Productive and fun place convincing people to get Directv
Apex Sales Consultant -Individual Sales (Former Employee), Charlotte, NCMay 25, 2014
Pros: paid every week
Cons: base salary
We have to be at the office at 10:30 a.m every morning. After that we will leave the office at 12 and go to our work station, which is located at an Walmart.
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Typical call center
Customer Service Representative CRG (Former Employee), Boise, IDMay 24, 2014
Pros: free tv
Cons: schedules
Of the multiple call centers in Boise DTV isn't as bad as some pay is average commission in Retention was better before they change it againl, As with most call centers it all depends who your team leader. I ended up leaving do to her "Mangement style" if you can call it that
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Great atmosphere and awesome experience!
Customer Service Representative (Former Employee), West Mifflin, PAMay 22, 2014
Enjoyed coming to work every day. Very friendly people and staff were inviting. Fostered an environment where you can grow professionally.
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no
Field Technician (Former Employee), idaho fallsMay 21, 2014
I don't like the way they run things. it is a bad place to work. you are always worried about if you are going to get fired
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Productive workplace
Retention Representative (Former Employee), Boise, IDMay 20, 2014
Management worked well with people.
Co-workers were pleasant to work with.
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Productive with end of month bbq's
Warehouse Worker/Forklift operator (Current Employee), Denver, COMay 19, 2014
Pros: lunch is not timed. also if you need to take spouse to doctor, thereis not a conflict.
Cons: healthcare is more expensive, work environment continues to change for the company's benefit.
My day starts at 6 am with reports to supervisor of consumptions and on hand equipment. Technicians start to arrive with their used equipment,and request hardware for the week since most come once a week. After 8a.m. daily warehouse count is done followed by scanning in used receivers by type and classification. Then it is on with pulling locker orders – more... for those who have a meeting the next day. After that is done all cardboard is put in the compactor. After lunch a second count is performed to make sure no equipment was missed during locker issue.

What I learned from this job is accoutablility for every piece of equipment that goes out the door and there is a paper trail to it. My manager was hard on us but harder on the techs to keep their equipment accounted for. The hardest part of my job is keeping data entry correct with or without distractions around me. My co-workers were good except one that did not have a mature level of an adult, and was constantly acting out. The most enjoyable part of the job is the momentum of what is expected everyday without any surprises. I was able to get daily tasks done and go home everyday without thinking there was a mistake done. What makes this job hard to do now is emailing reports to a supervisor that can gain access to it without me emailing it to. I believe it is a manager's duty to retrieve and send reports to the proper management.I should only have the knowlege of it and not part of my daily tasks. – less
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love this place
Service Technician (Former Employee), Baltimore, MDMay 18, 2014
Pros: the best i ever work at
Cons: no cons
Completed an average of 6 to 7 repairs per day answered customers' questions about products, prices, availability, and services.Emphasized product features based on analysis of customers' needs, and or technical knowledge of product capabilities and limitations.
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desk job
Sales rep (Former Employee), Las Cruces, NMMay 17, 2014
the job entitled calling out and bugging people about upgrades to premium services
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Fun!
Call Center Customer Service (Former Employee), Boise, IDMay 14, 2014
Working in a call-center setting has its perks! Although you don't have to deal with any customers in person, you spend 99% of your time with your customers on the phone helping them with all sorts of things like upgrades, downgrades, putting special packages with special rates together that fits their entertainment needs. The working environment was – more... always fun and pleasant. Call-centers have different sections and so our supervisors would always have some kind of competition going on with other sections to see who would take the most calls, less dropped calls, etc. – less
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Not a place to work again
Technical support agent (Former Employee), Pocatello, ID 83201May 10, 2014
A typical day at work consisted of receiving calls from directv customers for technical support, billing and, sales.
I learned how to remain calm in high stress environments
The management consisted of persons micromanaging every aspect of the work day
I had no real interaction with coworkers
The hardest part of this job was keeping calm while being – more... insulted and screamed at by directv customers who had minor technical difficulties with their equipment.
The most enjoyable part of the job was going home at the end of the day – less
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Sports Operations does not have priorities straight.
Sports Broadcast Operator (Current Employee), Los Angeles Broadcast CenterMay 9, 2014
Pros: free directv, great healthcare
Cons: severely under staffed = poor scheduling, no lunch breaks, over complicated policies and procedures
Schedule changes every four months; shift and days off. Every broadcast dept except Sports Operations has 4x10 schedule. Severe under staffing has lead to no lunch breaks, extreme workloads and high rate of outages, leading to suspensions without pay and terminations. The department claims a lack of budget to add staffing, but they have money every – more... year to host annual all expense paid 3-day hotel parties with celebrity guest speakers. If you're seeing a Sports opening, it's to replace someone they just terminated or resigned because they could no longer take the abuse. – less
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great pay for great performance
Team Leader (Customer Care) (Current Employee), boise idahoMay 8, 2014
fast paced inbound call center handling customer inquiries and requests with emphasis on upselling new products and services.

About DirecTV

DIRECTV takes television straight to the masses. The company operates the largest direct-to-home (DTH) digital TV service in the – Read more