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Direct Energy
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222 reviews

Direct Energy Employee Reviews

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  • Job Work/Life Balance
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stressful environment
CSR (Former Employee), Tempe, AZMay 19, 2015
Pros: bonuses
Cons: shifts
If you work the early shift before management arrives it goes smoothly, the clients and customers are amazing to work with and help. The managers, supervisors and anyone else inside the same building are not great to work with, its pretty much about politics, there is tons of favoring, they promise you a lot of things that cannot be carried out, they never keep you updated with changes. They are always covering themselves and own up to mistakes. If you pose a threat or catch onto there crooked work they fire you right away, they find things to poke at and remove you. Its a great paying job, great benefits, hours, but def not worth the stress and drama.
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Okay
Energy Consultant (Former Employee), Bloomington, ILMay 15, 2015
Besides the door to door telemarketing type of job that it is, Direct Energy is a good place to work. It is strictly commission and not hourly. So you get paid for the work that you do. Which could be a good or bad thing depending on how motivated you are.
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Energy Company Dynamic
Broker Account Executive, Third Party Sales (Former Employee), Irving, TXMay 13, 2015
Pros: Promotion within
Cons: Competitive to stay on top
*Energy contractual language
*Progressive
*Competitive environment
*Set yourself a part from the rest
*Place family
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fun work
Salesman (Current Employee), Champaign, ILMay 12, 2015
had a great time working there just spent too much time away from home from my wife and kid. co workers were fun to work with a normal day would be close to 12hrs or more the hardest part of the job was being away from my family
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Steady income is an okay place to work.
Sales Support Account Manager - Contractor (Former Employee), Dublin, OHApril 27, 2015
Pros: Paid bills
Cons: Short lived
I only worked as a contractor for a short time. They were moving from the Dublin office to PA and really were not too concerned about anything because most people had lost their jobs already. I was there to finalize some customer service issues that were directed to me and assist with the closing of the office.
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Supervisor/Tier 2 Escalation Support
Supervisor/Tier 2 Escalation Support (Former Employee), Humble, TXMarch 31, 2015
• Remotely managed a team of 30 customer service representatives
• Provided real-time feedback and coaching for customer service representatives.
• Trained customer service representatives using a variety of methods and tools, including video chatting, screen sharing platforms, phone conversations, messaging services and PowerPoint presentations.
• Performed Quality Assurance checks for representatives and coached agents on proper methods of handling customer information.
• Gained knowledge of the retail energy and utilities industry while handling customer accounts and inputting data.
• Ensured customer satisfaction for escalated concerns and issues.
• Created documentation and reports for customer data; analyzed and monitored trends.
• Demonstrated effective problem solving skills when receiving inbound calls consulting with customers; instructed direct reports on ways to manage displeased customers.
• Maintained a professional and positive attitude with challenges in this position and showed leadership to L1 agents by resolving any conflicts in a professional manner.
• Received six weeks of training and coaching for supervisor position.
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Interesting
Workforce Analyst (Former Employee), Tempe, AZMarch 30, 2015
Pros: Great atmosphere
Cons: Low pay, stingy boss, new sups suck
I was workforce and was paid less than agents but dealing with way more stress than they did. I loved working there and was there for three years. If I was paid properly for what I was doing then I would of stayed. But the experience and knowledge I learned was worth it cause it got me my high paying job I have today
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making sure signed contracts are with accounts to view
Back office Exceptions (Current Employee), Tulsa, OKMarch 25, 2015
Pros: weekly job
Cons: listening to you
my day starts at 7 and ends at 3:30 daily with scanning documents. Enjoyable part is able to see friends. days seems long.
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Great working environment constantly learning.
Confirmation Analyst (Former Employee), Houston, TXMarch 25, 2015
Analyzed trades provided by traders via fax
Confirmed all trades between traders and buyers
Researched and pulled trades from other companies
Pulled various files per trader’s request
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SAP Consultant -AP, AR, GL
SAP FICO consultant (Former Employee), Houston, TXMarch 17, 2015
• Interact with the business user to gather business requirements for enhancement projects.
• Create functional specifications, and interact with the developers, to deliver the enhancements.
• Scheduled batch jobs for FI and CO programs.
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Clean call center still experimenting on how to get it right.
Customer Service Representative (Former Employee), Tempe, AZMarch 13, 2015
Pros: fresh starbucks coffee machine, clean, affordable health benefits, 401(k)
Cons: too many petty rules, loss of concept of great service, impossible commission, greedy franchises
CSR functions as the national scheduling department for One Hour Heating & Air Conditioning, Benjamin Franklin Plumbing and Mister Sparky Electric. Seems like it should be simple, but over the past year, the objective of setting appointments has become secondary to selling protection plans and jumping like trained seals.

As middle management strives to justify its existence, they cannot see the forest for the trees. They terminate high achievers for inconsequential reasons such as taking over 5 minutes in the bathroom or being caught with a cell phone or a pen in your pocket.

Co-workers are terrific. They want to be helpful by their very nature. Quality Assurance rules keep being invented and changed to the point you wonder why the franchise owners want real human beings to answer calls at all. There is a constant push to standardize what, when and how to speak.

The software program is outdated and burdensome for CSRs and the callers who simply want to set an appointment.

Turnover of CSR agents is constant. More middle management positions are invented as the current middle management experiments with ideas. Minimally, they will have more people to blame when things don't improve.

Luckily, the owner has plenty of money and many companies to play with.
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very energetic and fun work place to work at
Call center agent (Former Employee), Phoenix, AZMarch 5, 2015
the energy the customers the supervisors and everyone makes the workplace wonderful i love it and enjoy all things possible about this job
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Great co workers and safe environment
Customer Service Representative I (Former Employee), Tempe, AZFebruary 23, 2015
Pros: free lunches, raffles
Cons: 10 minute daily restroom limit
High volume inbound calls.
Co workers were awesome.
Free lunch or prizes for making sales.
Hardest part of the job was dealing with their system crashing often
Most enjoyable was the people there.
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Great job, it was a great learning experience.
Inbound Sales Representative (Current Employee), Tempe, AZFebruary 23, 2015
Pros: the commission
Cons: commission structure was changed, and that's how we earned majority of our income.
The most enjoyable part about working at Direct Energy was working as a team, I learned from my peers as well as team leads and supervisors, there was always help.
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Call center quality
Fulfillment Administrator (Former Employee), Tulsa, OKFebruary 17, 2015
Pros: good salary
Cons: bad management
There is always room for advancement, management's skills are lacking. They are always looking for ways to cut costs even if it means cutting quality.
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IT Senior Analyst
IT Senior Analyst (Former Employee), Irving, TXFebruary 8, 2015
 Provide desktop/ laptop support for Dallas-area offices remote users and power plants. (Irving, Bastrop, Paris, Frontera Austin and Ennis Texas offices)
 Re-image, configure and deploy laptops/desktops for new hires.
 Asset management, including tracking current equipment, deployment to new hires and retrieving assets from terminations.
 Provide Access Control for Deops.corp domain users.
 Configure and deploy new and replacement key fobs.
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They exited the market.
Broker Sales Management / Channel Coordinator (Former Employee), Columbus, OhioFebruary 1, 2015
Pros: very positive team, unlimited earning potential.
Cons: unfortunately in their downsizing my position was eliminated.
I had established my broker team and was waiting to have them launch natural gas products in additional markets. Unfortunately they downsized before these promised products were available and completely exited the Columbus, Ohio, market. The positions were moved out of state.
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Great leadership programs
Sr. Small Business Portfolio Analyst (Former Employee), Houston, TXJanuary 23, 2015
Pros: flexibility and travel
Good company but work became routine and the learning curve quickly plateaued. Hence, the job become unenjoyable. However, pleasant co-workers and learned a great deal about leadership (self leadership and leading others).
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Work Hard
Third Party Specialist (Current Employee), Houston, TXJanuary 13, 2015
the hardest part of the job is the management staff the job itself is very relaxed
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Direct Energy - Great Company to Work for.
SERVICENOW SENIOR ADMINISTRATOR/CHG MGMT ANALYST (Current Employee), Houston, TXJanuary 6, 2015
Very nice company to work for as Direct Energy is great and really cares about their employees. They always show support and reaches out to see how all employees are doing. Great Company, cares about the business and their employees as well.

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About Direct Energy

Direct Energy is a leading supplier of Electricity and Natural Gas Products. Find out what fixed, variable, and pay-as-you-go – Read more

Direct Energy Salaries

Customer Service Representative
$12.00 per hour
$24,000 per year
Senior Analyst
$85,000 per year
Sales Representative
$15.00 per hour