Direct Energy

235 reviews

Direct Energy Employee Reviews

  • Job Work/Life Balance
  • Compensation/Benefits
  • Job Security/Advancement
  • Management
  • Job Culture
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Clean call center still experimenting on how to get it right.
Customer Service Representative (Former Employee), Tempe, AZMarch 13, 2015
Pros: fresh starbucks coffee machine, clean, affordable health benefits, 401(k)
Cons: too many petty rules, loss of concept of great service, impossible commission, greedy franchises
CSR functions as the national scheduling department for One Hour Heating & Air Conditioning, Benjamin Franklin Plumbing and Mister Sparky Electric. Seems like it should be simple, but over the past year, the objective of setting appointments has become secondary to selling protection plans and jumping like trained seals.

As middle management strives to justify its existence, they cannot see the forest for the trees. They terminate high achievers for inconsequential reasons such as taking over 5 minutes in the bathroom or being caught with a cell phone or a pen in your pocket.

Co-workers are terrific. They want to be helpful by their very nature. Quality Assurance rules keep being invented and changed to the point you wonder why the franchise owners want real human beings to answer calls at all. There is a constant push to standardize what, when and how to speak.

The software program is outdated and burdensome for CSRs and the callers who simply want to set an appointment.

Turnover of CSR agents is constant. More middle management positions are invented as the current middle management experiments with ideas. Minimally, they will have more people to blame when things don't improve.

Luckily, the owner has plenty of money and many companies to play with.
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very energetic and fun work place to work at
Call center agent (Former Employee), Phoenix, AZMarch 5, 2015
the energy the customers the supervisors and everyone makes the workplace wonderful i love it and enjoy all things possible about this job
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Great co workers and safe environment
Customer Service Representative I (Former Employee), Tempe, AZFebruary 23, 2015
Pros: free lunches, raffles
Cons: 10 minute daily restroom limit
High volume inbound calls.
Co workers were awesome.
Free lunch or prizes for making sales.
Hardest part of the job was dealing with their system crashing often
Most enjoyable was the people there.
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Great job, it was a great learning experience.
Inbound Sales Representative (Current Employee), Tempe, AZFebruary 23, 2015
Pros: the commission
Cons: commission structure was changed, and that's how we earned majority of our income.
The most enjoyable part about working at Direct Energy was working as a team, I learned from my peers as well as team leads and supervisors, there was always help.
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Call center quality
Fulfillment Administrator (Former Employee), Tulsa, OKFebruary 17, 2015
Pros: good salary
Cons: bad management
There is always room for advancement, management's skills are lacking. They are always looking for ways to cut costs even if it means cutting quality.
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IT Senior Analyst
IT Senior Analyst (Former Employee), Irving, TXFebruary 8, 2015
 Provide desktop/ laptop support for Dallas-area offices remote users and power plants. (Irving, Bastrop, Paris, Frontera Austin and Ennis Texas offices)
 Re-image, configure and deploy laptops/desktops for new hires.
 Asset management, including tracking current equipment, deployment to new hires and retrieving assets from terminations.
 Provide Access Control for Deops.corp domain users.
 Configure and deploy new and replacement key fobs.
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They exited the market.
Broker Sales Management / Channel Coordinator (Former Employee), Columbus, OhioFebruary 1, 2015
Pros: very positive team, unlimited earning potential.
Cons: unfortunately in their downsizing my position was eliminated.
I had established my broker team and was waiting to have them launch natural gas products in additional markets. Unfortunately they downsized before these promised products were available and completely exited the Columbus, Ohio, market. The positions were moved out of state.
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Great leadership programs
Sr. Small Business Portfolio Analyst (Former Employee), Houston, TXJanuary 23, 2015
Pros: flexibility and travel
Good company but work became routine and the learning curve quickly plateaued. Hence, the job become unenjoyable. However, pleasant co-workers and learned a great deal about leadership (self leadership and leading others).
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Work Hard
Third Party Specialist (Current Employee), Houston, TXJanuary 13, 2015
the hardest part of the job is the management staff the job itself is very relaxed
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Direct Energy - Great Company to Work for.
SERVICENOW SENIOR ADMINISTRATOR/CHG MGMT ANALYST (Current Employee), Houston, TXJanuary 6, 2015
Very nice company to work for as Direct Energy is great and really cares about their employees. They always show support and reaches out to see how all employees are doing. Great Company, cares about the business and their employees as well.
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Productive and busy work place
Sales (Former Employee), Philadelphia, PaDecember 30, 2014
Pros: honesty, positive attitudes, motivaters
Cons: negative attitudes
I enjoy communicating and using my skills to explain the company. What I didn't like is the changes the company made when I started working.
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Challenging fast paced environment with friendly faces
Sr. Consolidations Accountant (Current Employee), Houston, TXDecember 26, 2014
Work life balance is talked about but you never see changes. DE as a whole is a great place to work for, however opportunities for growth is limited especially with the constant Org changes.
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Boring & Repetitious
Operations Intern (Former Employee), Tulsa, OKDecember 26, 2014
Pros: free lunches during certain lunch and learns
Cons: lots of work, not paid enough for workload
The work requires no thought or imagination. It is an open office environment which is okay but it is very distracting
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High speed industry
NAM & Senior Manager Direct Sales (Former Employee), Houston TexasDecember 11, 2014
Pros: leader in us
Cons: high management development
Collaborate annually in the strategic sales goals to meet corporate objectives and profitability of post-paid and pre-paid products and helping to maintain the company as the number one in US market. Cultivates existing key accounts and vendors, and prospects and develops 507 new retail stores and 4 vendors and key accounts. Increasing from 30 to 74 the number of sales agents and promoters. Amplifying the leadership in the market by being the only electricity company with this unique service. Participated in the development of pre-paid electricity card and system thru retailers, which benefit the company with 80% increase in sales enrollments. Maintaining the company position as a leader in the market. Presents weekly sales activity reports to executive management. Collaborated in market analyses to determine company goals, customer needs, competition activities, products, price schedules, and promotion rates. Monitor daily sales enrollments and take corrective actions in conjunction with call centers.
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fun work place
Customer Service Representative II (Former Employee), Ennis, TXDecember 2, 2014
Pros: free lunch
Cons: short breaks
loved the management and company itself. Very down to earth people enjoyed customers the most
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Direct Energy
Sr. Operations Manager (Current Employee), Houston, TXNovember 11, 2014
Pros: people
Cons: long work hours
Constant Change
no two days are the same
People are friendly

This place seems to need to get a strategy and
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Work
Direct En Customer Service/ Energy Specialist (Former Employee), Tempe, AZOctober 29, 2014
Pros: n/a
Cons: n/a
Working at direct energy was very different, i was supplying people with rates for their electric or natural gas.
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A firm owned by franchisee or corp. America
Master Licensee Plumbing/Sales Service Technician (Former Employee), Terrehaute In.October 29, 2014
I think they are a class act. They need some help in certain areas and when that happens they could take over the industry
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Company good/Tempe Site Bad
Sales Supervisor/Sales Coach (Current Employee), Phoenix, AZOctober 15, 2014
Pros: great co-workers
Cons: commision is never correct or taken back if over budget!
Direct Energy is a great company to work for, but the Tempe, AZ site has been taken over my new management which has changed the great culture the company has built and is no longer a exciting and respectable environment.

Under new management it is now who you know that gets you advanced not performance and not a good place for job security or correct pay.
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Very Comfortable workplace
Customer Service (Former Employee), Worcester, MAOctober 15, 2014
Nice place to work at, very good management very flexible schedule.