Direct Energy

267 reviews

Direct Energy Employee Reviews

Found 199 reviews matching the search
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Interesting
Workforce Analyst (Former Employee) –  Tempe, AZMarch 30, 2015
I was workforce and was paid less than agents but dealing with way more stress than they did. I loved working there and was there for three years. If I was paid properly for what I was doing then I would of stayed. But the experience and knowledge I learned was worth it cause it got me my high paying job I have today
Pros
Great atmosphere
Cons
Low pay, stingy boss, new sups suck
Was this review helpful?Yes6No2
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
making sure signed contracts are with accounts to view
Back office Exceptions (Current Employee) –  Tulsa, OKMarch 25, 2015
my day starts at 7 and ends at 3:30 daily with scanning documents. Enjoyable part is able to see friends. days seems long.
Pros
weekly job
Cons
listening to you
Was this review helpful?YesNo1
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great working environment constantly learning.
Confirmation Analyst (Former Employee) –  Houston, TXMarch 25, 2015
Analyzed trades provided by traders via fax
Confirmed all trades between traders and buyers
Researched and pulled trades from other companies
Pulled various files per trader’s request
Was this review helpful?Yes1No3
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
SAP Consultant -AP, AR, GL
SAP FICO consultant (Former Employee) –  Houston, TXMarch 17, 2015
• Interact with the business user to gather business requirements for enhancement projects.
• Create functional specifications, and interact with the developers, to deliver the enhancements.
• Scheduled batch jobs for FI and CO programs.
Was this review helpful?YesNo7
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Clean call center still experimenting on how to get it right.
Customer Service Representative (Former Employee) –  Tempe, AZMarch 13, 2015
CSR functions as the national scheduling department for One Hour Heating & Air Conditioning, Benjamin Franklin Plumbing and Mister Sparky Electric. Seems like it should be simple, but over the past year, the objective of setting appointments has become secondary to selling protection plans and jumping like trained seals.

As middle management strives to justify its existence, they cannot see the forest for the trees. They terminate high achievers for inconsequential reasons such as taking over 5 minutes in the bathroom or being caught with a cell phone or a pen in your pocket.

Co-workers are terrific. They want to be helpful by their very nature. Quality Assurance rules keep being invented and changed to the point you wonder why the franchise owners want real human beings to answer calls at all. There is a constant push to standardize what, when and how to speak.

The software program is outdated and burdensome for CSRs and the callers who simply want to set an appointment.

Turnover of CSR agents is constant. More middle management positions are invented as the current middle management experiments with ideas. Minimally, they will have more people to blame when things don't improve.

Luckily, the owner has plenty of money and many companies to play with.
Pros
fresh starbucks coffee machine, clean, affordable health benefits, 401(k)
Cons
too many petty rules, loss of concept of great service, impossible commission, greedy franchises
Was this review helpful?Yes11No2
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
very energetic and fun work place to work at
Call center agent (Former Employee) –  Phoenix, AZMarch 5, 2015
the energy the customers the supervisors and everyone makes the workplace wonderful i love it and enjoy all things possible about this job
Was this review helpful?Yes2No6
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great co workers and safe environment
Customer Service Representative I (Former Employee) –  Tempe, AZFebruary 23, 2015
High volume inbound calls.
Co workers were awesome.
Free lunch or prizes for making sales.
Hardest part of the job was dealing with their system crashing often
Most enjoyable was the people there.
Pros
free lunches, raffles
Cons
10 minute daily restroom limit
Was this review helpful?Yes6No4
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great job, it was a great learning experience.
Inbound Sales Representative (Current Employee) –  Tempe, AZFebruary 23, 2015
The most enjoyable part about working at Direct Energy was working as a team, I learned from my peers as well as team leads and supervisors, there was always help.
Pros
the commission
Cons
commission structure was changed, and that's how we earned majority of our income.
Was this review helpful?Yes1No4
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Call center quality
Fulfillment Administrator (Former Employee) –  Tulsa, OKFebruary 17, 2015
There is always room for advancement, management's skills are lacking. They are always looking for ways to cut costs even if it means cutting quality.
Pros
good salary
Cons
bad management
Was this review helpful?Yes5No1
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
IT Senior Analyst
IT Senior Analyst (Former Employee) –  Irving, TXFebruary 8, 2015
 Provide desktop/ laptop support for Dallas-area offices remote users and power plants. (Irving, Bastrop, Paris, Frontera Austin and Ennis Texas offices)
 Re-image, configure and deploy laptops/desktops for new hires.
 Asset management, including tracking current equipment, deployment to new hires and retrieving assets from terminations.
 Provide Access Control for Deops.corp domain users.
 Configure and deploy new and replacement key fobs.
Was this review helpful?YesNo4

Want to know more about Direct Energy?

Ask a question
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
They exited the market.
Broker Sales Management / Channel Coordinator (Former Employee) –  Columbus, OhioFebruary 1, 2015
I had established my broker team and was waiting to have them launch natural gas products in additional markets. Unfortunately they downsized before these promised products were available and completely exited the Columbus, Ohio, market. The positions were moved out of state.
Pros
very positive team, unlimited earning potential.
Cons
unfortunately in their downsizing my position was eliminated.
Was this review helpful?Yes1No2
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great leadership programs
Sr. Small Business Portfolio Analyst (Former Employee) –  Houston, TXJanuary 23, 2015
Good company but work became routine and the learning curve quickly plateaued. Hence, the job become unenjoyable. However, pleasant co-workers and learned a great deal about leadership (self leadership and leading others).
Pros
flexibility and travel
Was this review helpful?Yes3No4
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Work Hard
Third Party Specialist (Current Employee) –  Houston, TXJanuary 13, 2015
the hardest part of the job is the management staff the job itself is very relaxed
Was this review helpful?Yes2No3
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Direct Energy - Great Company to Work for.
SERVICENOW SENIOR ADMINISTRATOR/CHG MGMT ANALYST (Current Employee) –  Houston, TXJanuary 6, 2015
Very nice company to work for as Direct Energy is great and really cares about their employees. They always show support and reaches out to see how all employees are doing. Great Company, cares about the business and their employees as well.
Was this review helpful?Yes2No5
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Productive and busy work place
Sales (Former Employee) –  Philadelphia, PaDecember 30, 2014
I enjoy communicating and using my skills to explain the company. What I didn't like is the changes the company made when I started working.
Pros
honesty, positive attitudes, motivaters
Cons
negative attitudes
Was this review helpful?Yes3No4
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Challenging fast paced environment with friendly faces
Sr. Consolidations Accountant (Current Employee) –  Houston, TXDecember 26, 2014
Work life balance is talked about but you never see changes. DE as a whole is a great place to work for, however opportunities for growth is limited especially with the constant Org changes.
Was this review helpful?Yes1No2
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Boring & Repetitious
Operations Intern (Former Employee) –  Tulsa, OKDecember 26, 2014
The work requires no thought or imagination. It is an open office environment which is okay but it is very distracting
Pros
free lunches during certain lunch and learns
Cons
lots of work, not paid enough for workload
Was this review helpful?Yes4No1
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
High speed industry
NAM & Senior Manager Direct Sales (Former Employee) –  Houston TexasDecember 11, 2014
Collaborate annually in the strategic sales goals to meet corporate objectives and profitability of post-paid and pre-paid products and helping to maintain the company as the number one in US market. Cultivates existing key accounts and vendors, and prospects and develops 507 new retail stores and 4 vendors and key accounts. Increasing from 30 to 74 the number of sales agents and promoters. Amplifying the leadership in the market by being the only electricity company with this unique service. Participated in the development of pre-paid electricity card and system thru retailers, which benefit the company with 80% increase in sales enrollments. Maintaining the company position as a leader in the market. Presents weekly sales activity reports to executive management. Collaborated in market analyses to determine company goals, customer needs, competition activities, products, price schedules, and promotion rates. Monitor daily sales enrollments and take corrective actions in conjunction with call centers.
Pros
leader in us
Cons
high management development
Was this review helpful?Yes1No2
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
fun work place
Customer Service Representative II (Former Employee) –  Ennis, TXDecember 2, 2014
loved the management and company itself. Very down to earth people enjoyed customers the most
Pros
free lunch
Cons
short breaks
Was this review helpful?Yes1No2
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Direct Energy
Sr. Operations Manager (Current Employee) –  Houston, TXNovember 11, 2014
Constant Change
no two days are the same
People are friendly

This place seems to need to get a strategy and
Pros
people
Cons
long work hours
Was this review helpful?Yes2No3

Overall rating

3.6
Based on 267 reviews
5 stars
4 stars
3 stars
2 stars
1 star

Ratings by category

Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Culture