Direct Energy Employee Reviews in United States

Found 230 reviews matching the search
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Constant change is unproductive
Management (Former Employee) –  Houston, TXJuly 10, 2012
What could have been a fun and fulfilling job was overshadowed by politics, layoffs, constant reorganization, and self-preservation. Employees live in fear for their jobs and are defensive, cliquish, and quick to place blame for issues on others. Company missions and visions are taught but not followed by management. Multiple layoffs hang over everyone's heads. Enjoyed working with folks in other departments for the most part but had to work at developing relationships because employees were so jaded or in self-preservation mode. The company was constantly changing, moving people, laying off people, and hiring people. History and knowledge were lost and incoming employees were not given direction as to what they should be doing and how it should be done. Very unproductive environment.
Pros
good benefits, leadership training, company activities
Cons
constant, unproductive change, job insecurity, multiple layoffs, management does not uphold values and vision, no accountability
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Fast-paced, commodity-based industry with a call center work environment that focuses on high tech skills.
Learning and Development Specialist (Former Employee) –  Tulsa, OKAugust 9, 2014
It is a fast-paced commodity-based industry that caters towards young, technically advanced employees. They promote "life and work" balance; however, you spend most of your days in meetings and have to do the work in the evenings and weekends.

Even though the work environment at my location was nice, it was an open "call center" work environment that made it difficult to focus on detailed work.

You will go far, if you are young and have a stable credit history in order to pay-in-advance travel expenses and/or have a strong knowledge of the commodity industry.

The pros are that they pay well and have great benefits.
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Making a real difference
IT Digital & Innovations Manager (Current Employee) –  Houston, TXFebruary 1, 2016
The most enjoyable part of my job is knowing that the work my team does has a far reaching impact on the organization as a whole. Consolidation of business process and a single unified digital front end is how we are combing Direct Energy Services into one.
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Great co workers and staff
Customer Service/Sales (Former Employee) –  Tempe, AZJanuary 31, 2016
During work we would assist customers with issues at home and it taught me to be patient and assertive. The hardest part of the job was constant issues with the new systems but they were eventually resolved.
Pros
Everyone got along
Cons
Too many system issues
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Good
Photovoltaic Solar Panel Installer (Current Employee) –  Westford, MAMarch 19, 2016
Good natured people doing, professional work in a timely manner. We always a had top equipment to deal with when installing.
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Fun place to work with huge efforts to promote healthy lifestyle.
Process Implementation Coordinator (Former Employee) –  Ennis, TXMarch 20, 2012
Working for Direct Energy was fun, i enjoyed working with fellow employees. The working environment was very friendly and professional. Majority of the employees did not adjust well to constant major changes being implemented but with no time to learn and adjust to those changes. Employees should be allowed some offline time to review daily press releases regarding any process implementations.
Pros
health benefits, free breakfast, free fitness center
Cons
lack of communication within management, long working hours due to mandated overtime, low pay
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Regular Call Center
CSR III (Former Employee) –  Ennis, TXFebruary 27, 2013
This is a good place to work but the company tends to close its call center after it's employees "max out" pay. Many times they will go with a temp agency after closing and hire a few individuals as "Coaches", The typical long term employee stays 5 to7 years. You answer phones all day dealing with customers who are upset over high bills. Co-Workers are usually a good group but the company gives you very few tools to support the high stress involved with some of the many issues involved with billing, wrong rates or irate customers. While I was there the normal practice was to transfer to someone else which usually resulted in a lot of hold time or dropped calls.
Pros
good benefits from day one
Cons
irate customers, high stress enviroment
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They work you hard then lay you off
Bilingual Team Development Leader (Former Employee) –  Ennis, TXMay 10, 2013
For a large UK owned subsidiary the only positive thing I can say about Direct Energy is that their benefits were good, they had a gym in the building & the building was accomodating.
The management was constantly changing, poor internal communications, hostile environment within departments & inadequate training led to a very high turnover rate in all levels.

Their severance packages were the absolute worst I've seen.
Pros
good benefits
Cons
horrible management, strict work schedules to the point of scheduling bathroom breaks.
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Worked with your schedule
CUSTOMER SALES AND SERVICE (Current Employee) –  Tempe, AZJanuary 7, 2016
The company offered ways to advance so eventually you could obtain a better paying job. There were great managers. There were inexperienced and experienced supervisors.
Pros
Family oriented worked with your hours
Cons
the bad supervisors weren't monitored
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Productive good place to work if you like call centers.
Customer Service Representative (Current Employee) –  Tempe, AZJanuary 4, 2016
It was a very interesting and fun place to work at. Good for people who enjoy over the phone customer service. Good atmosphere with very helpful coworkers.
Pros
The work atmosphere
Cons
Not being trained as much as possible
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A results driven and highly motivated professional
Assistant Mailroom Coordinator (Former Employee) –  Buffalo Grove, ILJanuary 22, 2016
Record daily shipping results and confirm product has been shipped out in a timely fashion
Assisted supervisor with making aggressive deadlines and heavy workloads
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Call center quality
Fulfillment Administrator (Former Employee) –  Tulsa, OKFebruary 17, 2015
There is always room for advancement, management's skills are lacking. They are always looking for ways to cut costs even if it means cutting quality.
Pros
good salary
Cons
bad management
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Direct Energy Overall
Knowledge Management Coordinator (Current Employee) –  Tempe, AZSeptember 21, 2015
I enjoy working for this company, I looked forward to come into work every day. I never dreaded waking up knowing I had to go into work. the environment was good. the employees are very nice and helpful. I feel that Management could have done a better job. the company has gone through several different managers in the last year. This is frustrating when the company goals constantly change due to this problem.
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Productive and challenging work place with different surprises every day.
Independent Contractor (Former Employee) –  Rockford, ILJune 19, 2014
The most enjoyable part of this job was meeting and greeting all different kinds of people. Your income at this job is solely based off your sales, so that was probably the hardest part of the job. No sales means no income. Management is very easy to talk to and understanding.
Pros
enjoying nice weather, meeting great people, making good money, can always pick up hours
Cons
no benefits, walking in cold weather
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Clean call center still experimenting on how to get it right.
Customer Service Representative (Former Employee) –  Tempe, AZMarch 13, 2015
CSR functions as the national scheduling department for One Hour Heating & Air Conditioning, Benjamin Franklin Plumbing and Mister Sparky Electric. Seems like it should be simple, but over the past year, the objective of setting appointments has become secondary to selling protection plans and jumping like trained seals.

As middle management strives to justify its existence, they cannot see the forest for the trees. They terminate high achievers for inconsequential reasons such as taking over 5 minutes in the bathroom or being caught with a cell phone or a pen in your pocket.

Co-workers are terrific. They want to be helpful by their very nature. Quality Assurance rules keep being invented and changed to the point you wonder why the franchise owners want real human beings to answer calls at all. There is a constant push to standardize what, when and how to speak.

The software program is outdated and burdensome for CSRs and the callers who simply want to set an appointment.

Turnover of CSR agents is constant. More middle management positions are invented as the current middle management experiments with ideas. Minimally, they will have more people to blame when things don't improve.

Luckily, the owner has plenty of money and many companies to play with.
Pros
fresh starbucks coffee machine, clean, affordable health benefits, 401(k)
Cons
too many petty rules, loss of concept of great service, impossible commission, greedy franchises
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Decent employer on down hill slide
Employee (Current Employee) –  TexasJune 26, 2013
Direct Energy was a good company to work for, however, the new direction will cost them valuable employees and lose the company their p[lace in the Texas energy market.

The co-workers are great people.

Senior management lacks the old school vision of what being a energy company is all about: providing a better product better than anyone else and making a profit.
Pros
pay and benefits
Cons
introduction of european culture
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a great company to work for with opportunity for growth and a strong moral and ethical values
CTS Billing Analyst (Former Employee) –  Tulsa, OKFebruary 28, 2012
The people I worked with and for at Direct Energy were phenomenal! There was plenty of opportunity to learn new skills and move up within the company. The company has a strong sense of moral and ethical treatment of employees, clients, and the communities they are a part of.
Pros
strong growth potential, annual merit raises, strong moral values
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terrible
csr (Current Employee) –  Buffalo Grove, ILJanuary 6, 2016
This company is a scam that does not provide a good product its a customers. I felt bad for the customers. This company is all about swindling the customers out of money.
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long and hard
Sales Consultant (Former Employee) –  Columbus, OHDecember 6, 2015
A typical day at this job is trying to connect to the consumer, so that they will hear you out. Where they can understand what service you are trying to offer them.
Pros
you can develop your communication skills
Cons
walking from door to door in hot and cold weather
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Hard place to work at.
Customer Service Supervisor (Former Employee) –  Dallas, TXJune 28, 2012
• Received and handled incoming calls from customers needing information on their accounts.
• Explained terms and procedures of their contracts.
• Upgraded account and informed of new promotions.
• Resolved doubts, questions and needs of unpleased customers.
• Trained employees to increase their efficiency.
Pros
free lunch, close to the house
Cons
no brakes, short lunch, no benefits
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Overall rating

3.6
Based on 302 reviews
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Ratings by category

Work/Life Balance
3.6
Compensation/Benefits
3.6
Job Security/Advancement
3.0
Management
3.2
Culture
3.5