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Direct Energy
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184 reviews

Direct Energy Employer Reviews

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Good place to work
HR (Current Employee), United StatesFebruary 5, 2014
A lot of change, but a great company culture. If you stick with it (and you're willing to relocate) you can build a great career there.
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Excellent contract, ended too soon!
Systems Administrator, Active Directory / Exchange (Former Employee), Houston, TXJanuary 28, 2014
Pros: great location, included parking, modern office
Cons: disconnected upper management
I enjoyed working for Direct Energy on a contract basis (through Keen Consulting). The job was great, the pay was pretty good, and I enjoyed my team and my direct management. Unfortunately, the contract was set to expire at the end of the year, and despite the fact that immediate management wanted to keep my colleague and I, upper management bungles – more... allowed the contracts to expire. It is possible that we will return, but that remains to be seen. – less
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Excellent place to work
Customer Service Rep (Former Employee), Phoenix, AZJanuary 27, 2014
Pros: lots of contests and fun people
Cons: short lunches
No pressure environment with a lot of variety talking to a wide range of people in North America on a variety of problems
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Great place to work!!
Technical Support Agent (Current Employee), Tempe, AZJanuary 18, 2014
I really enjoyed my time at Direct Energy the people and atmosphere was awesome
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Executive Assistant
Executive Assistant (Current Employee), Houston, TXJanuary 14, 2014
Pros: work life balance is phenomenal
Cons: high overturn
• Work directly with Senior Vice President & General Manager of US Commercial Team and the Chief Sales Officer for Direct Energy Residential in a fast paced and detail oriented atmosphere.
• Heavy calendar management for both Executives including extensive travel arrangements weekly.
• Handle highly confidential files and information while maintaining – more... complete discretion.
• Prepare and manage expense reports including those of senior level direct reports.
• Coordinate floor moves for Commercial and Sales Team.
• Prepare and process Purchase Orders for Commercial and Sales teams, including cost reporting and consumption.
• Maintain working Organizational Charts for both teams.
• Prioritize time sensitive requests and ensure deadlines are met.
• President’s Club Annual Trip Coordinator – all facets.
• Liaison to Human Resources, handling all onboarding of new employees. – less
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productive and fun place
Customer Service / Back office specialist (Former Employee), Richardson, TXJanuary 13, 2014
I learned a lot about the energy business, I got a lot of trainning related collections, multi-dwelling accounts, phone etiquette, I grew a lot profesionally during my time at Direct Energy.
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customer service
Service Representative (Former Employee), Syracuse, NYDecember 18, 2013
Pros: great- co-workers and meeting customers
Cons: company closed down
door to door sales consaltant. customer Service skills. management was a lil unorganized. co-workers where fun and out going. hardest part was walking around all day. meeting customers and working with my team
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Stressful
Pro Staff (Former Employee), Ennis, TXDecember 13, 2013
Pros: wifi area in lunch room
Cons: short time on resolution calls
answering incoming calls back to back. Management was unsupportive, The whole process was stressful and confusing.
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A day in the field
Sales Representative (Former Employee), Redford, MIDecember 11, 2013
Pros: time with family
A typical day in the field consisted of alot of walking. I did alot of door to door sales. I would document streets, addresses, and customers names. I also documented the amount of deals I did per day. I made constant phone calls all day to get customers bills situated. I assisted customers in the area of wayne and washtenaw counties.
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This job was a good place to work
Pro Staff (Former Employee), Ennis, TXDecember 2, 2013
The hardest part of the job was all the noise in the room. The company isnt there anymore
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Direct energy
Sale Representative (Former Employee), edison njDecember 1, 2013
Pros: make your own hours
Cons: gettting turned down/ on commission
Your position in the company really depends on you. you really have to have the drive to do thiskind of job
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Competitive position with great pay!
Sales Consultant (Former Employee), Lancaster, PANovember 27, 2013
Cons: deregulation was new and was not available in virginia where i attended school.
Direct Energy was a wonderful job to open my eyes entering the business world. I previously had my sights set in Pre-Med education until I received this job. The fast paced work with the pressure to close the sale made me realize the thrill I need to pursue for my career. The upbeat environment they provided not only gave a great feel for the company – more... and the product we were representing but it also gave a fantastic vibe in doing your best not just to make the sale but for advancement within the company! – less
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Beautiful Work Environment!
Customer Service Representative (Former Employee), Tempe, AZNovember 26, 2013
The part I liked the most about the job is I had a chance to meet new friend from upper management on down in which we still keep in contact with one another.
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N/A
Account Executive (Former Employee), Houston, TXNovember 19, 2013
Great people, laid back environment. People were extremely helpful.
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Productive and comfortable place to work
senior collector (Former Employee), Ennis, TXOctober 28, 2013
Pros: bonus paid if expectation goals were met.
Cons: to much emphized on employees and not enough on the customer
My work day would start with greetings from co-workers. My work day would consist of handling calls from existing customers and communicate with customers how to save energy on their utility bill. I learned how to work with customers with financial issues trying to keep their business by setting up payment plans. The hardest part of my job was advising – more... customers that have been disconnected from service due to non-payment that service could not be reconnected without paying in full balance due. I enjoyed working with all my co-workers daily because Direct Energy was very good to their employees. – less
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Large, efficiently run company. A leader in the energy industry.
US North Sales Manager (Former Employee), Columbus, OhioOctober 28, 2013
A great place to work, with many offices throughout the USA and Canada.
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Great environment
CUSTOMER SERVICE REP (Current Employee), Sarasota, FLOctober 24, 2013
Pros: spiffs
Cons: short breaks
there is always spiffs and give aways. the people are always friendly and fun. its a great place to work
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day to day
Issues/Risk Analyst (Current Employee), Tulsa, OKOctober 8, 2013
Pros: n/a
Cons: n/a
ever changing environment, complexity, challenges. Overall experience in the utility market is beneficial to your success within the organization. a passion for continued learning is needed
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Productive, exciting, and challenging place to work
Call Center Project & Operations Manager (Former Employee), Ennis, TXOctober 8, 2013
Pros: new learning experiences every day
Cons: none come to mind
I had the good fortune to interact daily with peers and co-workers both at the Ennis Call Center facility and around the country as we worked together to build and deliver products and services designed to meet the needs of customers throughout Texas. Timelines were often short but always achievable because everyone always could be depended on to get – more... the job done. – less
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bad
CASHIER (Former Employee), Columbus, OHOctober 7, 2013
a typical day at work was alot of cowork causing drama do thinfg they shoud not do that why the end having a law suit

About Direct Energy

Direct Energy is a leading supplier of Electricity and Natural Gas Products. Find out what fixed, variable, and pay-as-you-go – Read more