Workforce Analyst (Former Employee) – Tempe, AZ – March 30, 2015
I was workforce and was paid less than agents but dealing with way more stress than they did. I loved working there and was there for three years. If I was paid properly for what I was doing then I would of stayed. But the experience and knowledge I learned was worth it cause it got me my high paying job I have today
SAP FICO consultant (Former Employee) – Houston, TX – March 17, 2015
• Interact with the business user to gather business requirements for enhancement projects. • Create functional specifications, and interact with the developers, to deliver the enhancements. • Scheduled batch jobs for FI and CO programs.
Clean call center still experimenting on how to get it right.
Customer Service Representative (Former Employee) – Tempe, AZ – March 13, 2015
CSR functions as the national scheduling department for One Hour Heating & Air Conditioning, Benjamin Franklin Plumbing and Mister Sparky Electric. Seems like it should be simple, but over the past year, the objective of setting appointments has become secondary to selling protection plans and jumping like trained seals.
As middle management strives to justify its existence, they cannot see the forest for the trees. They terminate high achievers for inconsequential reasons such as taking over 5 minutes in the bathroom or being caught with a cell phone or a pen in your pocket.
Co-workers are terrific. They want to be helpful by their very nature. Quality Assurance rules keep being invented and changed to the point you wonder why the franchise owners want real human beings to answer calls at all. There is a constant push to standardize what, when and how to speak.
The software program is outdated and burdensome for CSRs and the callers who simply want to set an appointment.
Turnover of CSR agents is constant. More middle management positions are invented as the current middle management experiments with ideas. Minimally, they will have more people to blame when things don't improve.
Luckily, the owner has plenty of money and many companies to play with.
fresh starbucks coffee machine, clean, affordable health benefits, 401(k)
too many petty rules, loss of concept of great service, impossible commission, greedy franchises
IT Senior Analyst (Former Employee) – Irving, TX – February 8, 2015
Provide desktop/ laptop support for Dallas-area offices remote users and power plants. (Irving, Bastrop, Paris, Frontera Austin and Ennis Texas offices) Re-image, configure and deploy laptops/desktops for new hires. Asset management, including tracking current equipment, deployment to new hires and retrieving assets from terminations. Provide Access Control for Deops.corp domain users. Configure and deploy new and replacement key fobs.
I had established my broker team and was waiting to have them launch natural gas products in additional markets. Unfortunately they downsized before these promised products were available and completely exited the Columbus, Ohio, market. The positions were moved out of state.
very positive team, unlimited earning potential.
unfortunately in their downsizing my position was eliminated.
Sr. Small Business Portfolio Analyst (Former Employee) – Houston, TX – January 23, 2015
Good company but work became routine and the learning curve quickly plateaued. Hence, the job become unenjoyable. However, pleasant co-workers and learned a great deal about leadership (self leadership and leading others).
Very nice company to work for as Direct Energy is great and really cares about their employees. They always show support and reaches out to see how all employees are doing. Great Company, cares about the business and their employees as well.
NAM & Senior Manager Direct Sales (Former Employee) – Houston Texas – December 11, 2014
Collaborate annually in the strategic sales goals to meet corporate objectives and profitability of post-paid and pre-paid products and helping to maintain the company as the number one in US market. Cultivates existing key accounts and vendors, and prospects and develops 507 new retail stores and 4 vendors and key accounts. Increasing from 30 to 74 the number of sales agents and promoters. Amplifying the leadership in the market by being the only electricity company with this unique service. Participated in the development of pre-paid electricity card and system thru retailers, which benefit the company with 80% increase in sales enrollments. Maintaining the company position as a leader in the market. Presents weekly sales activity reports to executive management. Collaborated in market analyses to determine company goals, customer needs, competition activities, products, price schedules, and promotion rates. Monitor daily sales enrollments and take corrective actions in conjunction with call centers.