Great work life balance but otherwise management is not supportive of employees despite what they say verbally. They do prioritize safety for employees but do not support internal promotions and developing employees.
Sales Representative (Former Employee) – Champaign, IL – October 19, 2016
Hard work, takes a lot of dedication. Great pay, excellent management. Took long road trips that benefited me wanting to further my career in sales, also having a great management staff helped my pro-managing at Red Lobster.
Office (Former Employee) – Tulsa, OK – October 5, 2016
My job title changed several times in a small time span. The departments are disorganized. The company does not do a good job of communicating between departments. Bad management. The best part is being forced to learn a lot in the chaos so when you leave you can take that knowledge somewhere stable
Leadership counts for everything in a organization. When you have poor leadership, it cascades to their managers and eventually the workers are the ones who suffer. How some people get to the level they are at with little experience is beyond me. If you smile the right way and rub elbows with enough people, you get promoted to positions you have absolutely no reason to be at. For a company that prides itself on supporting a million bucks to MS research and then walks (wheels them out in a wheel chair) a full time employee the day they return to work from being diagnosed is deplorable. No tact and poor people/management skills.
Account Executive (Current Employee) – Jersey City, NJ – September 24, 2016
I like working here however, the job security doesn't seem secure. I am learning a lot about sales and I am learning a lot about meeting new people and trying to interest them in lowering their energy costs and it is a bit challenging.
Workforce Specialist (Former Employee) – Tempe, AZ – September 6, 2016
Alot of room to move into different positions, sales, customer service, this place has it all. You can start in one department and if you get bored there you can always apply to a different department, For the most part management is ok. Pay is good if your doing what you need to do and is a great place to gain experience in many different areas of call center work.
Franchisee Business Development (Former Employee) – Tempe, AZ – August 29, 2016
Direct Energy provided a good culture, and a good pace environment. Something I can take with me from my experience at Direct Energy is that I've learned how the franchising system works, as well as all the value that franchising can provide to a small to medium size business owner. Co-Workers were always pleasant and willing to help out. And the best part of the job was the travel, and getting to build great relationships.
Too tight of parking spaces- I hate door dings in my car
IT Project Manager (Consultant) (Former Employee) – Houston, TX – August 4, 2016
While the company takes care of its employees (not contractors) through expanded benefits geared towards health and wellness, where they come up short is in other areas crucial to employees, like career growth, supportive leadership, inter- and cross-department cooperation, and resource availability. The environment is akin to a small shop trying to be a big shop, yet don't quite have the time, money, knowledge and resources to pull it off yet. In addition, their frequent practice of overloading existing resources' workloads only sets them up for failure. But if you're an employee, you might only get a slap on the hand, but a contractor will get shown the door right away IF that contractor's frustration hasn't led them to find a better environment already. Too bad they consistently come in dead last in compensation when it comes to contractors too, otherwise QUALITY resources with the talent and knowledge to execute would actually stay or would take the job being posted. It's hard to do a job when you don't have the right tools to begin with, nor any instructions on how to do it their way. Coming from several corporate environments that have structure and stability already established, I see where DE wants to head towards, but certain leaders in critical spots seem to be holding them back from reaching that next level. Silos seem to be apparent everywhere, and every department is out to protect their own skins, yet are quick to sacrifice each other to save face. Not all leaders are bad, but I feel for them because in a better environment, they'd have so much more potentialmore... and would be appreciated more. I've already seen other employees jump from several internal sinking ships, and maybe that's the writing on the wall. I already had my information about the work environment prior to my onboarding, and was even cognizant of the sub-par compensation rate I was getting for the level of work being required to perform, but I remained optimistic and was hoping for the better. Unfortunately, the harsh reality of the small shop mentality of "doing more with less" was too much to bear. If you do pursue an employment opportunity here, ensure you have the resources and leadership available, and you're comfortable with the pay you're going to receive for the mountain of work and pressure you're going to have to deal with.less
Ping pong and foosball table in lunch room, discounted food ($.56 Monster drinks!); generally nice co-workers
Lack of leadership, resources and budget; blame-storming; very low pay rates
Sales Supervisor (Former Employee) – Tempe, AZ 85281 – July 12, 2016
No communication, so you have no idea what's going on. Management has no compassion for the abuse agents receive on the phone. They keep raising goals to unreachable numbers and then question why the teams are failing. Reporting is never correct, so we can not get paid accurately. Call center manager is a militant jerk, who enjoys belittling people in groups. The sales supervisors are all stressed. They keep hiring new ones, and letting the great ones leave. There are a ton of lawsuits from agents being treated unfairly. They even had to do a published apology for firing agents unjustly. The company is money hungry, and does not care how they treat the employees.
Theyre striving to be better and will get there in a few years.
Sales and Marketing (Current Employee) – Houston, TX – July 5, 2016
Direct Energy strives to be a great company to work for but is lacking in many areas. They are a very large corporation but behave like a very new company with lots of undefined processes, outdated systems and a culture that struggles in cohesiveness.