Member Associate (Former Employee) – Brighton, MI – May 31, 2017
I was an appointment setter and was really good at it, I was paid hourly plus commission but I was so good at getting commission that they decided I could have one or the other not both. I thought since I worked so hard at doing a good job that I deserved better.
Home Delivery Coordinator (Former Employee) – Merrillville, IN 46410 – June 6, 2017
Ensuring all customers are met with great assistance help by adhering to their needs. Making sure I find a way of resolving order issues or discrepancies. I learned to be assertive, hard-working, punctual, professional and quick to respond with a positive outcome. Building a working environment that is "family-like" is a healthy workplace culture especially working full-time. The most difficult thing about working would be not having the ability to resolve an issue in a timely manner or not giving a customer an update. The most enjoyable part of my previous occupation is the compliments from peers & customer satisfied with my work ethic.
I enjoyed working here. My supervisor was very nice and kind. Helped me and educated me very well, although it was alot of work and not enough pay. If they paid more, I would not have had to find another job. I would have had more incentive to stay.
Client Management Associate (Former Employee) – Huntsville, AL – April 28, 2017
Cold calling leads which was bad especially since I could not put them on a do not call list tell they specifically said no or not interested so me or others would be required to continually call them back until then.
Has been in business for over 4 decades and still has old problems to work out
Member Programs Manager (Former Employee) – Merrillville, IN – March 14, 2017
40+ years should give you plenty of time to iron out old processes. The company was focused on so many new initiatives, they forgot the basics that built the company to begin with - it's members. While they have a strong customer service staff currently, it took 40 years to get there. Just a cumbersome, fairly archaic process for even allowing members to order products.
Fun Workplace if you are in the correct department
Sales Agent (Former Employee) – Merrillville, IN – March 12, 2017
I was fortunate enough to work within a great department where my team leads were nice, fun, energetic, and around my age. However, there was no real potential to advance or be promoted within the company. I enjoyed the department that I worked in.
Great place to work with friendly co-workers and allows company growth
Member Relations Escalation Team Lead (Former Employee) – Merrillville, IN – March 3, 2017
A typical work day for me is reviewing voicemail of escalations that may come in overnight for my to do list of follow ups with vendors or Merchandise Specialist for concessions to be offered in means of resolutions. Processing Renewals and refunds, also process orders orders and applying payments.
Concierg Shopping Agent / Member Care Specialist (Current Employee) – Merrillville, IN – February 6, 2017
Just started in October and already I have trained for 2 different titles/departments. You learn a lot about the company and yourself working here. It requires patience, personality, flexibility and a open mind. Majority of the people there are very friendly and willing to assist you in achieving the jobs expectations as well as your personal goals while employed there.
Product Specialist/Director (Former Employee) – Scottsdale, AZ – January 9, 2017
This job was a breath of fresh air and I loved going to work everyday. I love helping people pick out tile to go with their cabinets or fabrics on their new sofa. I answered emails regarding questions about manufacturers or certain products and learned something new everyday. I built my future on this company and the day they told me they were closing the doors was a very sad day for me. I can only be thankful for the skills it gave me since I was involved in every aspect of the company. I helped in the sales process for memberships, management, accounting, claims, and customer service.
Concierge Shopping (Former Employee) – Merrillville, IN – December 6, 2016
DirectBuy is a very busy workplace. It is always something to do rather it's phone calls, emails, or research for a member. The work schedule is very hectic with little time to complete your daily tasks which cause a ton of overtime.
Great workplace with many opportunities for advancment
CUSTOMER SERVICE REPRESENTATIVE (Former Employee) – Merrillville, IN – November 25, 2016
When I started at DirectBuy I was working in the call center/sales department basically cold calling prospects trying to get them to purchase a $5000 membership with our company. While I didn't quite believed in this concept and wasn't hitting my quotas I was up for the challenge did my best and my efforts were recognized by my supervisors who saw that my skills would be better fit in another department.
Manager (Former Employee) – Myrtle Beach, SC – November 7, 2016
I loved working for the company as it was a thrill to deliver presentations and be a TOP performer in the business. If it was still in business I am sure I would still be working there and making plenty of money. Once you figure out how to work smart and not hard and build an excellent team then all else follows. You are only as good as your team and my team was the best.
Very rewarding finacially, and mentally
Franchise and advertisement fees were grossly overcharged.
Director of Sales & Marketing (Former Employee) – Indianapolis, IN – October 26, 2016
I started working at DirectBuy in 2010 in the marketing department, and I soon moved into the sales department. When business was slow, I would go to work somewhere else temporarily, and they always called me back to work for them when business would pick up. Again it's like family!