Technical Consumer Specialist
Directed - San Diego, CA

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Join one of the leading 12 volt companies in the industry! Located in Southern California, we are looking for candidates with a dynamic personality with 12 volt experience; you don't have to be an expert, but well versed.

Essential Duties and Responsibilities:

  • Answers incoming phone calls (50-75 per day) to provide technical support and customer service to our customers
  • Process Warranty claims by phone and educate customer on product warranty.
  • Solicit online warranty application for consumers.
  • Some outbound calling when following up with customers.
  • Provide live chat technical support to consumers.
  • Teaches customer’s all features and functions of mobile apps for all Smartphones with said app.
  • Non-exempt hourly position.

About this company
Headquartered in Southern California, Directed is the largest designer and marketer in North America of consumer-branded vehicle security...