Ever growing company with great benefits
Customer Service Representative (Current Employee) – Centennial, Colorado – July 29, 2015
On average a person would take 40 calls a day, troubleshooting any kind of technical issues, answering billing inquiries as well as offer promotional offers and upgrade offers to eligible customers. I learned what it was like to work for one of the largest telecommunications company there is, and how they've managed to keep the upper hand in the satellite TV services. Along with how the systems operate and how to resolve near any issue that would arise. Management is good, despite taking large amount of time to have weekly meetings leaving the floor teams without a team leader, they really do care about their employees, their concerns and any kind of issues treating everybody as if they were family. Co-workers are very very supportive of who you are, what you want to accomplish, and will help by any means necessary regardless of situation. The hardest part about the job was not being able to go above and beyond for customers in certain situation, you get left feeling like you could have done so much more if there was a little room to get the customer exactly what they want without a transfer. Best part was the satisfaction of one happy customer after another.
People, cafe, advancement opportunity