Discover Financial Services Employer Reviews

Discover is a good company to work, has a great work life balance and also has great values. I have learnt a lot in Discover about the company as well as the industry

Great company to work at because they offer work/life balance outside of the monthly close process. They have a company gym and was able to stay healthy and fit during a hectic day.

A very fast place working environment that requires long hours and attention to detail as every action can cause Production and Client facing issues.

I really enjoyed my position. I would come in, work on my projects and my eight hours are done.

A typical day at usually consists of clocking in and waiting for the calls to come in. The way calls are handled at Discover are not like any other collections agency. We are respectful and very kind to the customers.

Working there taught me how to be more empathetic toward the situations of others.

Management is very help you and they try to help – more... you advance and get you where you would like to be.

the hardest part of the job is waiting for calls. if its a slow day but the best and most enjoyable part of the job are the contests and incentives, – less

Taking back to back calls helping card members and promoting usage was a typical day.

this was a graet job i lean so much from this job in customer services. i help the people that was default in there loans and what ever else they need help with. We tock 8 weeks of training in customer services.

not the best place to work . no career advancement if you have a dgree

Ok to work for. The Upper Management is ok the Human Resources Dept is great!

Every day was challenging. Every customer needed to be handled differently. I learned better communication and negotiating skills

If your looking for a friendly yet professinal enviroment where you can grow and advance Discover is the place

Discover is consistently looking for ways to expand their business, diversify their portfolio, promote from within. An emphasis on diversity in the workplace is great. Ample opportunity to get promoted.

Processing high risk credit applications, reviewing them for signs of fraud and verifying all application information. I also helped handle inbound call volumes and was ready to take on any task business needs dictated. I worked on a great team with plenty of friendly competition to help us to push ourselves to the fullest. The most enjoyable part of – more... this job was getting to build repore with customers and knowing that I helped them to the best of my ability. The hardest part of this job was having to break the news to people that they have been the victim of fraud. – less

Great management team and a great place to maintain work-life balance

Overall, Discover is a great place to work. I enjoy the collaborative environment and ability to be creative.

investigate Discover Card Fraud, work 100's of accounts in que, inbound calls regarding inquiries about their fraud account.Outbound calls interview and follow up on suspects and any additional information regarding claim. Utilize Orion, Fiat, Fast Data, Soft pro and webtop applications as a tool for investigating fraud activity, addition intell and – more... signature comparisons.Maintain partnerships with peers as well as management. Heavy emphasis on quality of customer service. – less

A typical day at work was to analyze causes, evaluate findings, compile alternative solutions, identify risks. Maintain confidentiality. Document findings.
I learned how to determine the wisest approach to conclude findings. My manager was dependent on accurate work and very good to work with. My coworkers were my best friends at work. Meaning, we had – more... one another to learn from, bounce things off of to arrive at the best conclusion. Hardest part of the job, sometimes needing to enter a vendors system and not always was the connection successful. Enjoyable part of the job was working with long term coworkers who were goal oriented, hard working and always working as a team. – less

Focused on delivery to merchants and customers, growing into new technology and markets, market and technology driven with care to compliance and security.

Learned how to better assist customers with application process

Will work there any time. Overall the company is excellent and the leadership has it together. A typical day at work is busy. I
have been lucky to learned form some of the best in the company (in strategy and management). My co-workers are great. The hardest part of the job is the commute form the city while the most enjoyable part of the job is the – more... work, the people and the culture. – less