Lovely facility in New Albany, OH. That's about it. Pay and benefits are terrible, training is lacking, and people consistently dress like they crawled out of bed. There is a difference between business casual and just plain sloppy. There has to be a gym and a cafeteria (both very nice) because essentially you are in prison during your shift. Can't look at your cell to see if your elderly parents or child's daycare called. Breaks, during which there isn't enough time to eat, check your messages, and use the bathroom are short and aggressively monitored. You can use the restroom 3 times a day...during first half of shift, meal time, and second half of shift. God forbid the coffee you need to stay engaged kicks in. Even after all of that, some people love it.