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Discover Financial Services
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419 reviews

Discover Financial Services Employer Reviews

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Great place to work
Fraud Analyst New Accounts Fraud Prevention Unit (Former Employee), New Castle, DEDecember 17, 2014
Discover really takes care of their employees. The pay was great, the environment was great. The really made sure we felt appreciated.
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Plenty of room for advancement
Customer Service (Current Employee), New Albany, OHDecember 13, 2014
I love this company, they definitely know how to take care of their employees.
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great place to work
discover it account specialist (Former Employee), Phoenix, AZDecember 9, 2014
I never had any problems with this company. I have absolutely no negative feedback. its fun and great place to work the benefits are awesome and its a really stable job. they will do anything and everything to help you the only reason why i left was for a family crisis if it wasn't for that i would've stayed.
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Fast Paced Collections
Charge off collector/Assistant team manager (Former Employee), Salt Lake City, UTDecember 7, 2014
Pros: cafeteria
Cons: location
My role was to collect on past due accounts via the dialing system. I was able to exceed each months goal and won the prize for that month each time.

I was promoted to train new employees and run a team within the first year.
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Features Volleyball, Basketball Courts, and Fitness Center
Customer Service Account Manager (Current Employee), New Albany, OHDecember 6, 2014
Pros: recognition for excellence
Cons: career development
*Large focus on Career Development plus Resume Writing Workshops.
*Most enjoyable part of the job is team chat.
*Lessons Learned: Community involvement.
*Co-workers: Young Marketplace
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Productive and fun place to work
Global Core Operations Project Manager (Current Employee), Riverwoods, ILDecember 1, 2014
Pros: flexible hours
Great benefits, very productive place to grow your career.
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Too many hours
Personal Banker/Loan Officer (Current Employee), Irvine, CADecember 1, 2014
Pros: team
Cons: management
Good team environment, immediate manager was very good overall management was not very good and very insensitive to employees needs. Wanted too many hours and did not want additinal pay. Horrible work life balance. Wanted you at the office 7 days a week or you were pressured to be there.
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Fun job and peers.
Account Manager (Former Employee), New Albany, OHNovember 21, 2014
Pros: gift cards and free meals
Great company and great managers that I worked with during my time with Discover Card. Learned a lot about credit cards and how the work being that I had no knowledge of them to begin with. Learned a lot about personal credit and how that worked as well which was really interesting and fun. The most important thing I learned while working with this – more... company was how to help card members achieve a much brighter financial future which meant a lot to me. The hard part was dealing with card members that would become very irate and upset with their personal financial situations as well as myself having to contact them to see about payments and such. Although this was tough I still enjoyed the job overall and would recommend anyone to the company. – less
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Great company to work for. Excellent people, benefits.
Account Manager (Former Employee), West Valley City, UTNovember 20, 2014
Worked 9 hr days and had breaks when needed and or wanted. Very good employers. Great place for advancement and training. Management is great as well. Will work with employees to get them where they need/want to be to advance. Co-workers are very friendly and willing to help with any questions you may have. I didn't really feel that there was a hard – more... part of my job. The company parties were great and the fundraisers and the volunteering for the communities is awesome. – less
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productive workplace and fun
sr collections rep (Current Employee), New Albany, OHNovember 20, 2014
Pros: good pay great benefits
Cons: need better pay
clock in bring up programs in the computer get logged into the dialer system collect on 30 to 90 day accounts and take breaks and lunch when needed then clock out shut down and go home
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A fun place to work; a company that truly cares about its employees and its community.
Staff Associate, Talent Management (Current Employee), Riverwoods, ILNovember 18, 2014
No matter what location, Discover has offices throughout the country that anyone would be happy to work at, including its Chicago location which has a great walking path that you may notice deer from time to time.

Employees have a strong work ethic, and no matter who you ask, everyone tries to do whatever they can to assist you. We also have a lot – more... of fun too - whether it's taking a break to let loose and play ping pong, or volunteer for several different activities through out the year.

I would strongly recommend Discover as a place to work. – less
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Good Company
Senior UNIX Administrator (Former Employee), Riverwoods IllinoisNovember 17, 2014
Good Company | great co-workers | worked from home four days a week | great fitness center.
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Good benifits
Relationship Manager IRA (Current Employee), Salt Lake City, UTNovember 15, 2014
Pros: good benefits
Cons: low pay
Nice Cafeteria, good food and large variety. There is a Gym you can join and get a personl trainer, classe, weight, and other good equipment. Health benefits and a Doctor and nurse on staff.
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Large Facility, huge cafeteria, lots of people
Account Manager (Former Employee), New Albany, OhioNovember 15, 2014
Typical day includes taking calls from members about their credit cards. They are very concerned about call scores and goals as a team being met.
Management can vary, some are willing to help you grow and expand others are concerned just about their team goals.
People you work with are typically friendly
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Discover
Senior Account Manager, Service High Value (Current Employee), New Castle, DENovember 13, 2014
Discover is an ok company to work for. There is just not much opportunity for advancement.
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Productive fun and exciting work place
Customer Service Representative (Current Employee), Phoenix, AZNovember 12, 2014
Pros: volleyball court, basketball court, full gym and cafe, great benefits
Cons: call volume
A typical day at work is talking with cardmembers on the phone about their Discover accounts. Breaks and lunches are filled with lots of activities and your coworkers become your best friends. Management is awesome they truly motivate and work with you to always improve and do your best. The hardest part of the job is the call volumes it can be really – more... busy and sometimes can be overwhelming. I have learned a lot of customer service skills and how to truly resolves a customers issues. – less
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cool laid back place to work
Bilingual Customer Service Representative (Current Employee), New Albany, OHNovember 12, 2014
Very laid back atmosphere management is great . i love working there
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great work place
Customer Service Department (Former Employee), phoenixNovember 11, 2014
It is a good work place for those who are still in school and then further in life. If you are goal orientated and want to be in a constantly changing ennviroment this is your place to be
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Wonderful place to work
Discover bank Coach/ Team Leader (Former Employee), Phoenix, AZNovember 9, 2014
Pros: great pay, paid time off, health benefits, opportunity for advancement
At Discover financial services account managers were given the tools and training they needed to achieve their goals and make incentives and bonuses. Discover has a career path that is attainable and A lot of great benefits such as 401k health insurance vision dental and paid time off. One of the best assets of working at Discover financial services – more... is working in a team environment where there were daily competitions to increase reaching goals and productivity. – less
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Discover Card Collections
Sr. Account Manager (Former Employee), Glendale, AZNovember 9, 2014
Pros: people, benefits, vibe
Cons: pay
Collections is stressful no matter what company you work for, but the mood in Discover is always a tad bit better than most. The company urges employees to embody the company values to succeed. Honestly, Discover is doing it right. I LOVE DISCOVER! They listen to what is important to emplyees and take action fast. The Benefits are outstanding. The emplyoees – more... are happy and divers. After a while your co-workers become family. Management is amazing and show a great deal of appreciation to their teams. Give them a try. You won't regret it. – less

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About Discover Financial Services

Seems cardholders aren't the only ones getting paid to discover. Discover Financial Services is best known for issuing Discover-brand – Read more

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