Repetitive Work day, co-workers kept me smiling.
Pros: sell incentives, over time always offered
Cons: irate customers, short breaks, stressful work environment
Dish is a routine work, you take calls all day talking to customers about the same questions or problems with their television service. My co-workers and supervisor is what helped my day either go back quicker or made it seem much longer. I learned that when in a postive environment my days seemed less stressful and shorter. The hardest part of the job is consistantly providing high quality customer service, when you get off of a bad call with a high escalated customer its hard not to carry that over to the next customer. You basically have to reset yourself after every call and get ready for whatever the next customer is going to throw at you. The most enjoyable part of the job is training or one on one time with your supervisor because its time off the phone. The managers try to bring up the moral of the call center by offering sell incentives, but being a Advance Tech Support representative you don't get as much of a chance to sell since customers just want their problem fixed and to get off the phone as quickly as possible.