Pros: base salary, co-workers, simple job to grasp
Cons: very easy to be fired, verbal abuse on the phone
I came to Dish, lured like a moth to a flame by their base salary, full time hours, and benefits.
Training was a snap, I love my co-workers for the most part, and have forged some lasting friendships there-- but there's a stress monster lurking at the heart of the business.
It seems to be a combination of things- a (sufficient, but) unforgiving attendance – more... policy, a learning curve in emotionally dealing with the occasional irrational and belligerent customer, and being constantly squeezed between the rock-and-hard-place that is your statistics related to calls. Handle time is the bottom line of the company, leading to sloppy prior handling of customers, fixing mistakes that were simple to find and yet overlooked, and an extremely restrictive policy on what you can or can't say. I.E. you can potentially be fired on the spot if you mention that your computer is running a bit slow to a customer. (They consider it a disparaging remark about the company.) This is just one of several examples in which you can be severely reprimanded for simply being honest.
The turnover rate for the call center I work in is eye-popping. There is a very broad road to the door and a tight rope of luck to be promoted. – less