Pros: Relaxed environment, plenty of training
Cons: Undervalued employees, Two-faced management at a local level
With no consistent wages across the company - wages and salaries are based on cost-of-living analysis in the area where a call center is established - Dish Network maintains its commitment to keep its customer costs low by diminishing the value of those who work for the company. The hours, even for those who have worked their way up the chain of command, are ridiculous for anyone hoping to achieve any sort of normalcy with a family. One might think Dish would compensate employees who must face the vagaries of an ever-changing schedule with better pay, but such is not the case. My call center started at $10/hour, while others around the country range anywhere between $8.50/hour and $15/hour.
Most of my co-workers were decent enough people, although plenty of people at my location engaged in petty back-biting and gossip to help cover the indiscretions of many members of the management. Managers, both male and female, either engaged in inappropriate relationships with those below them and worked together to hide those relationships from prying eyes rather than reporting them to HR. That said, HR was often in on the lies as well because friendships and romantic entanglements apparently mattered more than doing what is right.
That said, it was not an entirely unpleasant place to work. The atmosphere was generally upbeat and relaxed, as befits a customer-service environment. If you put it hard work and came to work on time, you could usually advance pretty quickly. Training was an important part of the job, keeping agents and other personnel up to date on the latest developments in company products, services, and developments.