DISH Employee Reviews in United States

Found 1,718 reviews matching the search
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lack of direction
Customer Service Agent (Former Employee) –  Hilliard, OHJuly 10, 2016
No clear cut future for employees or company. inconsistent management. horrible hours/pay/benefits. bad even by call center standards
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Good working environment and very profecional .
Representante de Ventas Independiente (Current Employee) –  Arecibo, PRJuly 10, 2016
Good working environment and very profecional . Good communication and very cordial. Excellent teamwork that allowed us to meet our obligations in peace.
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not a great place to work
Installation Technician (Former Employee) –  Temple, TXJuly 10, 2016
bad company they work you like a robot and donot get injured here ore you will be gone asap unable to contact bosses or corprate they do not have time for field tech issues or concerns
Pros
own boss
Cons
no healthcare
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Welcome to Dosh, you're fired.
Dish IHS installer (Former Employee) –  Manchester, NHJuly 10, 2016
There's a reason this company has been consistently rated one of the worst companies to work for for the past few years. I can sum it up to incompetent management, and ridiculous policies. My former office had 3 techs fired, and 3 more quit in a 6 month period..

The job basically works like this. You get your route and work orders in the morning, you roll up to your first job, start the job on your phone and do what you need to do.

Every job is timed, if you take too long, management jumps down your throat, and you lose money off your bonus. They don't want you cutting corners though, if the system fails for any reason, and the customer calls in to have it ficed, the last tech out gets dinged on their bonus, and yelled at by management. (Yes it hurts your bonus even if the system failure was caused by something you couldn't control). So really to be successful, you have to find just the right amount of corners to cut so the system isn't as likely to fail.

They also rate you on your customer service via the customer receiving a survey. Anything less then a 9 on one survey question hurts you. So if a customer wants you to rerun a line, you have to decide what will hurt your bonus less, upsetting the customer by not doing what they asked, or going over your time limit to satisfy a customer.

Also, while all this is going on, make sure you sell an average of 15 bucks on every job. If you don't, they will fire you.

So in summary, management is always on top of you for something, no matter what you did right, or how well you perform. You're always not good enough.
  more... They expect too much out of you on a single job, especially when management doesn't know what you are dealing with at that specific site, and they definitely don't pay enough for the junk they put their employees through.  less
Pros
Absolutely nothing.
Cons
Long hours, no free time, always on call when its busy, health benefits are terrible, pay is low, impossible to move up, managers are moronic, literally no job security whatsoever.
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productiv e place to work
Assistant Camera (Former Employee) –  Miami-Dade County, FLJuly 10, 2016
I enjoy working for this company, there is a lot of creative freedom , they love to hear new ideas. This Job provides many creative challenges.
Pros
Creative freedom
Cons
high paced, stressfull
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I am a contractor
Software Engineer (Current Employee) –  Englewood, COJuly 9, 2016
I am a contractor and I am not on Dish's payroll.
Things are just ok.
I have no problems with Dish.
The team I work is good to be worked with.
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It's better to be in between a rock and a hard place then to work here
CMO (Former Employee) –  Meridian, COJuly 9, 2016
Company consistently has a turn over near 100% for a great reasons. Unrealistic expectation, minimal benefits, and unaccommodating schedules are to name a few. Last time Dish cleaned house, instead of laying off empolyees, they offered base customer service positions to well established employees (a drastic demotion) knowing it was slap in the face in title and pay, hoping one would quit so Dish could avoid paying unemployment. I would not recommend my enemies to work for this company.
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High turnover rate
Agent (Former Employee) –  Colorado Springs, COJuly 9, 2016
Treat employees awful. Treat customers even worse. Coaches suck.. A lot of favoritism. Agents are pretty cool. Anything above an agent sucks. Gotta kiss a lot of behind to stay employed.
Pros
Great prizes
Cons
Don't care about employees
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Horrible place to work
Customer Service Representative III (Current Employee) –  El Paso, TXJuly 8, 2016
The management team is all favoritism. Nothing but peer pressure. Very stressful. Horrible schedules. Must work holidays. This place judges you so be careful nothing but cowards there. I highly don't recommend this place.
Pros
None
Cons
Everything
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Dish
Field Service Technician (Former Employee) –  Zelienople, PAJuly 8, 2016
Super long days and very far to drive. I did learn more about tools and the basics structures of a house.
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pay is good
Customer Service (Former Employee) –  Bluefield, WVJuly 7, 2016
interesting talking to numerous people. Stressful at times, however the successfulness was worth it. Great people in the call centers.
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Decent work place, managers and team leads were a real help
CSR (Former Employee) –  Tulsa, OKJuly 6, 2016
Typical day at Dish was helping customers with billing concerns, technical support, as in their TV is not getting an input signal and so on,

Co workers were the best I stuck with one team the whole time and I loved it
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Productive and fun workplace with ping pong table, great coworkers,
Customer Service Representative (Former Employee) –  Pine Brook, NJJuly 5, 2016
Productive and fun workplace with ping pong table, great coworkers, and culture. laid back , family atmosphere. very sensitive and accommodating to real life and family issues outside the work place.
Pros
great boos
Cons
not much room for advancement
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Sales in an over saturated area
Service Specialist (Former Employee) –  Poteau, OKJuly 5, 2016
Selling Dish takes an extra kind of special skill, especially in this area as most people already have the service. I couldn't upgrade or modify customer's existing service, only sell to new customers. Lost leads to customers calling Dish and setting up themselves and loosing the sale or customers already had the service.
Pros
none
Cons
cold calling, a lot of extra work outside the job.
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H1-B Visas discriminating against U.S. citizens
Sucker (Current Employee) –  Centennial, COJuly 1, 2016
Great coworkers. To a point. Lead lies to management. Management lies about most everything. They met a quota by hiring citizens, then came up with vague B.S. to fire us. Great product & customer service though!
Pros
Pay above average, some pretty cool coworkers
Cons
No job security, tons of unpaid overtime is expected, management goes back on their word about time off for doctor's visits...
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Good
CUSTOMER SERVICE REPRESENTATIVE (Former Employee) –  Alvin, TXJuly 1, 2016
• Accept payments by a variety of methods, offer self-serve payment solutions, explain charges and credits on the customer’s bill, and resolve complex billing scenarios.
• Assist customers with pay-per-view orders, change-programming packages, and equipment upgrades, and educate customers about the many features of DISH’s products.
• Use a consultative approach to educate and offer existing customers additional programming, and promotes products and services to enhance their DISH experience.
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Horrible
CUSTOMER SERVICE REPRESENTATIVE (Former Employee) –  Christiansburg, VAJune 28, 2016
For a multi Billion dollar company you'd expect better. However, they treat people like garbage. As a call center employee you are punching bag.
Pros
NONE
Cons
Everything
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over worked under paid
INSTALLATION TECHNICIAN (Current Employee) –  Tulsa, OKJune 27, 2016
great hands on occupation, but company makes mandatory certification and responsibilities for no compensation. also this company pays less then all its competitors
Pros
great company to gain experience and move to a better paying one
Cons
company does not seem to care about employee on any level
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Dish is a wish
Customer Service Loyalty Representative (Current Employee) –  Harlingen, TXJune 26, 2016
Working at dish at its benefits, the working environment was a pleasant one, everyone is always happy and cheerful, my only complaint would be the work loud that an agent would get after working with so many customers
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worst job ever
FS1 Technician (Former Employee) –  Norman, OKJune 24, 2016
worst job ever i hated every second of it you get blamed for everything even when its not your fault management is a joke dont ever work for dish
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Overall rating

3.3
Based on 1,951 reviews
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Ratings by category

Work/Life Balance
3.0
Compensation/Benefits
3.2
Job Security/Advancement
3.0
Management
2.9
Culture
3.1