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DISH
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914 reviews

DISH Employer Reviews

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Provide a productive, energetic and creative force to work every day
TEAM LEADER/ OPERATIONS SUPERVISOR (Former Employee), Youngstown, OHMay 29, 2014
a typical day has a busy workload, new challenges, and successful accomplishments.
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Setting up for failure
IT Security Engineer (Current Employee), Englewood, COMay 27, 2014
Pros: challenging environment, pay (but you have to come from the outside)
Cons: worthless management, benefits
There's always something to do at DISH, but there's an old mentality about everything from the way to treat people to the way to run IT that shows that no real progress will ever be made. I do enjoy the challenge, but hate the negative attitudes and the way that management puts people down.
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Fast paced environment, Fun and challenging
Certified Technician (Former Employee), Milwaukee, WIMay 26, 2014
I enjoyed providing "best in class" customer service. installing and troubleshooting their system.
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boring.
Customer Service (Former Employee), Glendale, AZMay 23, 2014
its just boring no pay did'nt enjoy my job.what more is there to know about the company. The place i worked at is no longer there.
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fun work place
International Customer Service Representative (Former Employee), Flushing, NYMay 23, 2014
• Payments and Billing - accept payment by credit card, offer self-serve payment solutions, and explain charges on the customer’s bill.
• Product features - assist customers with pay-per-view orders, change programming packages, equipment upgrades, and general questions.
• Technical Support - troubleshoot a variety of technical issues, from signal loss – more... to remote control use.
• Sales - use a consultative approach to educate and offer existing customers additional programming, products and services to enhance their DISH experience. – less
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So many changes in this job
MATERIAL HANDLER (Former Employee), El Paso, TXMay 22, 2014
Loads, unloads, and move materials withing or near plant and in the production line
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Great work environment and friendly people.
Customer Service Representative (Former Employee), McKeesport, PAMay 22, 2014
Pros: nice cafeteria, large cubical space and friendly staff.
A typical day at work consist of answering multiple phone calls, resolving any issues regarding television services. Co- workers and management were very helpful as well. I really enjoyed working with this company.
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Not a bad company
Field Services Manager (Former Employee), Gilbert, AZMay 22, 2014
Provided leadership and managed overall direction for the Field Service Technician team to ensure 100% customer satisfaction. As an expert in RF and satellite technologies, was responsible for directing, coaching, and developing technicians to create a high performing team to deliver the best customer service possible
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Dish gets in its own way
Field Service Technician (Former Employee), Greenville, NCMay 21, 2014
Pros: good people
Cons: shoddy corporate policies that don't take care of their people.
The people there including the managers at the install site level are all top notch people.
There is a high turnover rate. The corporate numbers machine combined with the three separate departments 1. Tech/ installers 2. Dispatch 3. Customer service (all with their own quotas) working against each other with the technicians getting the business end – more... of the stick; it definitely weeds out not only the bad eggs but most of the decent hard workers who get tired of the b.s. as well.
Throw in there some independent contractors contributing hasty and shoddy work that the techs need to follow behind to repair and you got a pretty hostile environment to anyone who wants to do a good job.
Get rid of the sales quotas and statistics machine and get every department on the same page with a goal of good customer service, regulate the contractors, and it would be a great place to work. – less
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Call center with extremely high volume of calls
Call Center Customer Service/Retention Rep (Former Employee), Thornton, COMay 20, 2014
Typical day at Dish was being on the phone for extended periods of time. Customer range from content to extremely aggravated, part of my job was to calm those customer down. I had a 90% save rate on customers that were calling into cancel their account. I assisted customer in setting up new accounts, moving existing customer to new locations and cancel – more... account if needed. Also assisted customer in billing/equipment questions, and technical troubleshooting. – less
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Challenging and Stimulating Place to Work
Operations Analyst (Current Employee), Englewood, COMay 19, 2014
While at Dish, I have held several positions. I started at the very bottom and worked my way up to the corporate headquarters.
I don't particularly have a set of daily tasks - my job changes everyday. What I do the most of is taking an idea and turning it into a finished product. Project management, operations and analysis are the most prevalent part – more... of my job. – less
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Very low morale, and no opportunity for advancement.
Customer Retention Specialist (Former Employee), Christiansburg, VAMay 16, 2014
Pros: dental and vision plans
Cons: mandatory overtime, poor health insurance, low morale.
A typical day at work consists of having back to back calls, with supervisors that never want to take the calls from customers who are requesting a supervisor. A day at dish means that the supervisors have no help and are always micromanaging your statistics because their supervisors are always micromanaging those statistics. If those statistics don't – more... meet goal perfectly or below goal (it's backwards), then there are write reprimands given out, meetings are held, ultimatums are given, so on and so forth. Co-workers are for the most part upbeat and positive, until statistics come out, and then the morale in the center is shot. The hardest part of the job, is not being able to always please everyone, and being cussed at constantly by the customers, with no consequences for them as there are in most other companies. The most enjoyable part of the job, is the days off, when they are allowed. If calls are in crisis, there is a risk that you will be told to work mandatory overtime, with little to no notice prior to having to work it. There is also mandatory overtime, for instance, if you work 5 days a week, and they are projecting a high call volume, you may have to work a mandatory 6th day. If you do not show up for the mandatory 6th day, there comes more reprimands, even when only given a few hours or maybe even no notice whatsoever. – less
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Cubuicle city
Technical Service Representative (Former Employee), Alvin TXMay 15, 2014
The environment was always the same and not much interaction with co workers.
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Difficult place to work
Manager | Director Training (Former Employee), Denver, ColoradoMay 14, 2014
Pros: opportunity to advance, because of high turnover
Cons: high turnover and change can make consistency hard
It depends on the department and manager on your experience.
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long hours not a bad place to work
Tester 1 (Current Employee), Spartanburg, SCMay 13, 2014
everyone is usually friendly at dish. do the same thing over and over all day.
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very comfortable enviroment
Customer Service Agent (Current Employee), Harlingen, TXMay 12, 2014
Pros: lots of incentives
Cons: long period of time on calls
answering calls and help customers with billing and technical issues..
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receptionist
Customer Service Representative (Former Employee), Pine Brook, NJMay 12, 2014
i liked this job. it gave me alot of experience with computers and customers.
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Fun workplace
Loyalty Representative (Former Employee), Harlingen, TXMay 7, 2014
Excellent food vendors met people from all over the world not only customer wise but work managers wise as well.
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Call Center environment
Technical Support Agent (Former Employee), El Paso, TXMay 7, 2014
Pros: did recieve free t.v.
Cons: micromanaging.
It was okay. It was not my true career choice. Management was okay.
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Great work environment
Advanced tech support (Former Employee), Tulsa, OKMay 7, 2014
I enjoyed working at this company, fun work environment, great co-workers

About DISH

Dish Real Opportunity. Everyday DISH Network L.L.C (Nasdaq: DISH), is the nation's third largest pay-TV provider and the – Read more