Are in constant need of new employees.
Pros: Free Subscription (highest package), Good work environment, Easy to move up
Cons: High Turnover Rate, Schedules vary and change, Sometimes have to deal with rude and difficult customers
The the job itself is not very difficult unless the customer is being difficult, especially if you are someone who loves talking to people. Dish did provide basic training prior to letting me speak to a customer alone. Basically you deal with basic tech and billing issues all the while providing empathy, rapport, and an up-sell attempt. The culture was very inviting at least at the center where I worked at, cant speak for the other centers. Fellow employees were very nice and talkative, and the center is often buzzing with music. Televisions are available throughout the center so that you can watch as you work (though you likely wont hear anything). It is possible to move up in the company and you will encounter many managers and higher ups that will attest to that fact. However in my experience, I had to adjust to the customer service mentality (as I had never worked in a call center before) but I did learn eventually and my coaches at least attempted to help me get there. Once I adopted the proper mentality I did get promoted to the next tier. That was where the tables turned for me, as training for the loyalty specialty was not very helpful and the coach I was assigned to was nice but very busy (at meetings or coach rallies) and often times not available to help when I began to struggle suddenly after receiving praises on my work throughout my first 2 weeks. I was on the floor as a loyalty specialist for 1 month and with the company just over a year before I was fired. Last thing I am going to say is that while there are those few that have been with a Dish Network call center for 5-10 years, they are constantly holding job fairs and looking for new employees (high turnover rate), therefore if you plan on applying, just be prepared not to have the job very long.