Fun and fast paced environment, with many memorable experiences.
Each day you get to come to work and anticipate giving a magical opening ceremony, story tell how you will plan the day ahead of you, and make sure every guest is given the Disney experience they deserve. As a manager you must ensure that the balance between metrics and magic is met on a constant basis, despite the fast paced environment and workload. I have learned that there are many different ways of coaching, developing, and achieving results through storytelling and disney lingo, playing games, secret shops, roleplaying, etc. The hardest part of this job is getting all of your team to balance tasking and great guest service, I believe this is ultimately the hardest part to any retail job. Of course, the best part of the job is to see the expressions of joy on guests of all ages when they are given the greatest Disney experience.