Multimedia Customer Service/ Quality Control
Ditto Document Solutions - Pittsburgh, PA

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Overall Responsibility:

  • Serve as an advocate for quality control and customer relations for the Web to Print Department; with a primary focus of maintaining quality requirements with the Creative Services team. Initially responsible for reviewing all project material with the intent to continually train in various graphical/technical areas within the department.

Key Tasks and Responsibilities:

  • Ensures that all digital files, web content is properly designed and prepared in accordance with the Ditto’s Quality Management System for Web to Print Applications.
  • Communicate via email / phone with clients in regards to technical issues with files and web operations.
  • Understand the nuances of web design, variable data printing and direct mail projects.
  • Work with Project Managers on various tasks to ensure that projects are set up to run in the most cost effective manner possible .
  • To be able to perform system testing for Web to Print Projects and report back to the Manager of Web to Print Operations technical issues.
  • Assist Digital Print Customer Service Representatives.

Skills and Attributes:

  • Strong Customer Relation Skills a must!
  • Needs to be Mac and PC proficient with strong working knowledge of graphic design software, including Adobe InDesign, Adobe Illustrator, Adobe Photoshop, and Adobe Dreamweaver.
  • Ability to work in Microsoft products including PowerPoint, Word, Excel, and Access.
  • Print estimating, project management, and project planning skills.
  • Strong understanding of Color Theory for Digital Printing, HTML, CSS,

Experience:

  • 3-5 years’ experience in graphic design, web design, prepress, direct mail or printing industry related positions.
  • Associate or Bachelor Degree in Graphic Design or Print Related Degree.
  • Work Hours: 11am - 8pm

Indeed - 7 months ago - save job - block