Pros: doing what i like to do - assist the public
Cons: pay, it could be 3 years before a raise.
A typical day consists of answering multiple phone calls, interviewing clients for benefits, processing cases, both new and those needing reviewed. The hardest part of the job is making sure that cases are processed timely.
Coworkers are great, very helpful. Management can sometimes come across as unapproachable. If you have a question, they want to know if you read the current email on the topic and if you haven't, they refer you to the email, rather than explain.
The most enjoyable part of the job is knowing that you are helping someone who needs the assistance.