Pros: flexible work schedule, occasional free lunches, after work activities
Cons: not many
Extract aged receivables and work in progress reports to target collection goals for the week.
Contact clients and/ or partners via letters, email, and phone for payment of the past due accounts.
Update account notes and partners on collection statues
Update and maintain monthly reserve report
Identify accounts that are non-responsive and accelerate into legal or collection actions outside of the firm
Skip trace those clients with outdated or incorrect address and phone, update system with new information once confirmed
Meet with partners to review and strategize collection goals
Monitored partners for compliance of policy and advise upper management on those who were in violation
Act as a liaison between clients and partners
Research and resolve contract disputes, billing errors, miss-applied payments, and refunds