Pros: pay, helping patrons, stepping stone for something great
Cons: short breaks, management, favoritism, no smoking (even during break), standing, no job security
This review is kind of long, so I hope you have time to read it.This is a great job if you need supplemental income. They tell you there is an option to work full time or part time, but it is all part time, unless you are in a certain position (and a favorite). The hours are not bad. You generally work 3 days a week anywhere from 8-11 hours. You can work additional hours if they call you to fill in for someone.
Some of the supervisors are stuck up and others are okay.
The breaks are ridiculously short! For 8-11 hours, you'd think you'd get a full 30 minutes or so for lunch, but you don't. They give you a 10 minute break and then a 20 minute break later - very seldom stopping by again to see if you need to use the restroom. And don't be late from those breaks! Some of your relievers will write that down and if you're late too many times, you get written up. The worst part is, depending on which reliever you have, their time they have when they relieve you is not usually the correct time, so they mark you as late even if you got back from break a couple minutes early!
You cannot leave the building to get lunch or you cannot have a cigarette on your breaks. The only restaurant they have in the entire building is Subway and a convenience store, but seeing as how you have short breaks, by the time you want to eat, your break is over. You are not the only ones there, so you may have to wait in line, and these people don't know you're on a strict schedule. I once spent my whole ten minute break ordering Subway, and I made the order as simple as possible.
Management is awful. Things – more... are constantly changing, and they don't even notify you when they do. You basically hear it from other co-workers. And they don't train you very well. I trained myself. Naturally, I messed up and some of my co-workers helped me figure things out, but I learned.
Also, management is always hiring and firing people. Every time you turn around, someone is getting fire, or they quit. You never really see the same face for more than a few times. Sometimes, the things they fire you for may not be your fault. For example, if you work at any of the security desks, you can get fired if you allow too many people to get by you and into the elevators without a pass. It sounds easy enough, but sometimes, you have about 10 people waiting for you and you don't have eyes in the back or the sides of your head. A couple times when you catch someone sneaking into an elevator and you catch up to them, the person at your desk at the time will go off in another direction and disappear, possible getting into another elevator; there's about 16 elevators and they arrive within seconds of you pressing the button. That is a strike against you; there's cameras virtually everywhere. So, there is really no job security here. If management receives many compliments about you, they will keep you around, even make you full time, but if people start to say negative things about you, watch out.
The hardest part is standing for all that time and dealing with angry people. Some people bring their troubles to you, even employees. All employees must have their badges out, or at least show them to you, but sometimes employees don't have them out. If that's the case, you have to ask them to see the badge. At times, there are employees that get hostile because they feel you should know them, or whatever. It doesn't matter if you've seem them a billion times, you still have to ask. Not asking could get you fired.
As far as standing, my tip to you is to buy some extremely comfortable shoes, because in the majority of positions, you are standing. Even if the shoes are expensive, get them. After standing for 8 hours two days straight, I couldn't do it; I needed some better, comfortable shoes.
Another hard part is recovering from the previous company's reputation. The security team before us did not do their jobs correctly, so naturally, people are not used to the rules here. It's a work in progress and something you just have to deal with.
Some of the girls here are really catty. They get hit on by and patrons, but some girls see it as a competition rather than just doing their jobs and not worrying about it. Don't be catty with supervisors because they won't hesitate to lie on you, and of course the manager is going to believe them over you.
The greatest part is the money. We get paid 9/hr, but they are unwilling to pay overtime, so even after 8 hours, you don't get time and a half. The only time you get overtime is if you work more than 40 hours a week, which is rare. Note: they take a lot of money out of your checks for taxes. Also, the title is another great. I feel so important when I wear this uniform. Helping the patrons is another great thing. I love to help people and answer their questions and just be an ear when they are upset or down.
To wrap things up, I hope I didn't discourage anybody; I'm just telling you what I've experienced since I've been here. – less