Great place and Values; limited upward/cross growth opportunities
Senior Director of Customer Success (Former Employee) – San Francisco, CA – December 6, 2016
DocuSign is a great place to work. There are great challenges to build experiences and skills around what our empoloyees are hired. The area of improvement has come in the last 12 months where more and more individuals are being brought in vs. affording these opportunities to individuals (e.g. there have been over 20 new VP positions filled in the past 18 months of which 5 or fewer where internal promotions). This can be due many times in many companies where the growth has accelerated and the company needs to bring in external talent, however this mentality has started from the top (Keith) in his vision/philosophy to have people filling roles who have already played the role two levels up from that role - again showcasing the lack of abilities or even consideration for internal resources having a true career path.
Great culture, acceptance of talents (people are valued for their ability to challenge with supporting facts)
See above the lack of recognition tied to the value created, low promotion opportunities, small raises.
Sales Development Representative (Current Employee) – Seattle, WA – December 5, 2016
DocuSign is a rapidly growing company that has an incredible leadership team, culture, and product. Sure, there are definitely some growing pains resulting in constant changes but all in all they are doing everything right.
anonymous (Former Employee) – Seattle, WA – November 21, 2015
It sounds great when you get the offer: beautiful building, high salary, worklife balance, start up culture, snacks and beer. The reality of it after a year: they hire people just to rotate them out of their company and keep their friends safe and give them the measly percent at the end of the year as bonus that is considered simply making up for inflation, but for you? You don't even get that, not even a thank you. Listen to the reviews that say high politics, as they are very accurate. Docusign is a boys club that will not even thank you at the end of the year. Don't waste your career here.
A promising product, but incompetent, top-heavy leadership and office politics ruin it
Engineer (Current Employee) – San Francisco and Seattle – October 1, 2015
I would not recommend DocuSign for anyone not already friendly with the leadership (Director or above), unless you are ready to play some very cutthroat office politics to get into that position. Delivering value for the company and making awesome contributions are straight up not valued (or, often, even noticed) here. The company currently has far too many Director. C-level and VP employees soaking up all the credit and rewards, but either contributing very little or (in many cases) negative value to the company. You will be fed some line about loading up the top of the company so it can be built downwards, but none of that has happened in the last 2+ years. the people on the ground actually creating value are kept down (with below-market compensation and benefits) so friends can be brought in the reap the rewards at the top.
If you can navigate a treacherous political landscape to get yourself into the buddy circle, or are there already, Docusign is great. But if you want to do actual work and be valued for it, look somewhere else. If you do decide to come in (the business outlook would stay positive for the near future regardless of what the leadership does due to the market position and lack of serious competition), make sure at least 50% of your time and effort is spent playing politics. Any time spent on other work will be wasted otherwise.
To Management: Build out the lower management already, you've had years to do that as you said you would with nothing to show for it. Right now, employees who do great things are not recognized because they have no manager willingmore... to represent them. Reward your employees who actually create value for the company outside of drinking with you after work. Recognize people for their contributions, especially those achievements made given far fewer resources than needed by incompetent choices by poor leadership. Get rid of some of that huge amount of incompetency that has continually seeped into the leadership and is currently dragging the company far below where it should be.less
Smart people on the ground, A nice view from the office, Reasonably good life balance for some, A decent stop along the way if you're not looking for career growth.
Leadership, politics, company direction, employee appreciation & compensation, career growth, culture
Office Manager (Former Employee) – Seattle, WA – March 30, 2015
Great company with typical growing pains...worked too many hours to just keep up. I learned a lot about space planning and working as a team. I had a great team to work with. I loved everyone I worked with.
Happy hours and free lunches
New executives don't know the long-term employee's, so they feel unappreciated.
Quality Assuarance Engineer (Former Employee) – San Francisco, CA – March 13, 2015
A typical day consisted of writing new test scenarios and test cases for the newly build front end system for Docusign. Reviewing the requirements, performed exploratory testing for the areas where requirements were unclear. Running regression testing on various OS and browsers
Office Manager (Former Employee) – Seattle, WA – March 9, 2015
I worked 5 years at DocuSign and had a blast! I learned a great deal and enjoyed my job a great deal. I learned a lot and gained confidence in my skills. The hardest part of my job was the lack of work-life balance. The more I succeeded, the more hours I worked. Work was not work. However, I became absent at home. The employee's were the best part of the job. I was friends with everyone.
Software Engineer (Current Employee) – San Francisco, CA – May 18, 2014
The whole organization is top heavy. Despite having around 650 salaried workers (a few more contractors and temps), there are over 40 VPs and over 100 Senior managers or Directors. This doesn't stop DocuSign from continuing to hire an additional VP every month, though, at the cost of withholding compensation from any employee under director level. It seems like the shift towards an IPO plan has really been a move to get all of the current executives friends in on the cheap-stock-option action before the official public offering - Just another way for rich friends to get richer.
Promotions within the company are avoided (by regular employees) at all cost, as they come with 0% compensation change, a shiny new title, and a 300% increase in workload. That's it. No additional influence in architecture or product decisions, no added stock options. Just another move to see how much can be piled on an engineer before they burn out.
The employees who work the hardest and the ones who do just enough not to get fired are recognized as equals from the eyes of the executives, with hard work often being rewarded with nothing other than MORE hard work.
There are a lot of managers and directors who try to do right by their engineers, but they are completely powerless against the growing executive boys club.
QA Test Analyst (Former Employee) – Seattle, WA – April 7, 2014
• Involved in gathering requirement and discussed with Development team to understand and analyzed the Product Requirements thoroughly. • Involved in implementing and writing of Test Plans based on the requirements. • Created Requirement Traceability Matrix for the product across different releases and also updating the Requirement traceability matrix timely with the changes. • Created Scenarios and performed scenario based testing. Designed, updated and reviewed Test Cases. • Developed detailed Test scenario, Entrance and Exit criteria for the application being tested and ensured that standards for documentation were followed. • Modified of existing Test Plans and Test Scripts for regression testing. • Worked with Project Management to scope the testing effort and provide status and estimates. • Enhanced and maintained test scripts for different builds of the application and according to the changing system requirements. • Performed negative and positive testing for the application. • Performed GUI testing, Smoke testing, Black box testing, Grey box testing, Functional testing, System testing, Integration testing, Back end, User Acceptance and Regression testing. • Created Test scripts for the Test Execution and Documented the Reports using HP Quality Center. • Logged the defects in HP Quality Center and created Test Metrics to analyze the defects. • Wrote complex SQL queries to perform the Backend testing of the Database. • Created and enhanced automation test scripts using QuickTest Professional (QTP) and Selenium. • Conducted functional regression testingmore... for each build and version using QTP. • Developed external custom functions using VBScript and using Descriptive Programming for QTP. • Developed both Data-driven and Keyword-driven Framework using QTP. • Automated part of application by implementing shell scripts and updating existing Perl scripts. • Generated Weekly Reports, Defect Reports and Customized Summary Reports. • Participated in various meetings and discussed Enhancements and Modification Request issues.less