They look great on paper; behind the scenes is another story.
CSA (Current Employee), Pittsburgh, PA – April 8, 2013
Pros: job security
Cons: bureaucratic top-down management structure, resistant to change, inability to adapt to technology, poor leadership, conservative corporate culture, an incompetent human resources department, promotions based on merit or qualifications are seldom, and a lack of maturity and professionalism among management.
My experience at Dollar Bank was shocking, most branch level employees and managers have no educational or professional backgrounds in the field of business, have no knowledge or expertise in finance or economics, and lack basic managerial/ leadership qualities.
One thing you will notice immediately there is no room for independent or visionary thinkers – more... and the only employees they seem to retain are ones who place no value on autonomy and possess the ability to blindly follow orders, instructions, and rules or have no other options.
It is a great stepping stone for recent college graduates but not a place to build a career. If you are considering employment or are a new hire my best advice is to keep your ideas to yourself and be prepared for a level of interoffice gossip that puts tween girls to shame. – less
Bank Teller (Current Employee), Pittsburgh, PA – February 26, 2013
Working at Dollar Bank has been a good experience. The company as a whole has a solid set of values and I believe truly offers a good service to the community. Pay is on the low side but there is hardly any pressure to open accounts or perform other various types of selling. Management is fairly well connected to employees but could definitely do more – more... in that area. – less
Great teamwork we have plenty fun and involve customers
Customer Service Assistant Float (Current Employee), Cleveland, OH – December 22, 2012
Great place to work but right now i am ready to expand my work experience. I want to be given the opportunity to learn new things. I want to grow. We have great teamwork and we are able to communicate with ease and feel comfortable with each other. I get to build relationships with my customers which is a pleasure.
Commercial Loan Administrator (Former Employee), Pittsburgh, PA – October 15, 2012
Pros: work, co-workers
reviewed commercial loan draws, organized administrative end of closings and projects, and proformas. Learned the other side of commerical projects from the lender side. Enjoyed our department andco-workers. The hardest and most enjoyable part of my job was it was a new position so I needed to create it.
Administrative Assistant/ Customer Service (Current Employee), Pittsburgh – September 24, 2012
I feel this is a great place to work, however it is hard to grow in this company. They have people that stick and stay for years and years. Another great positive is if your job is changed they will move you in to a diffrent position.
Customer Service Assistant (Current Employee), Stow, OH – June 14, 2012
Pros: customer service oriented
Cons: no commission
Dollar Bank included extensive training for this position which allowed one to feel comfortable performing their job with actual customers. Offered very knowledgable supervisors that were very willing to help. The most enjoyable part of the job was meeting new customers on a daily basis and building a rapport with the existing customers.
customers were great and some mgmt wonderful too...BUT
Teller (Former Employee), Painesville, OH – May 5, 2012
The support was not there. Constant pressure from manager to do things out of comfort zone to please customers even when it went against policy of "known customers" for id purposes. Branch Support department was anything but! There was a mass exodus of employees after I left and within a very short time, THEY finally decided to look into the problems – more... at that branch....Too bad it took so long! – less
Management is shockingly cheap. Even for a bank. Equipment bought by the bank is almost all used. That is especially true of computers. Even PCs are bought reconditioned. Under staffing can be a problem.