Fast-paced, ever changing
OPERATIONS MANAGER - Car Rental Operations (Current Employee) – Kansas City, MO – October 21, 2015
No two days are ever the same Each day, I assess the situation first: how many reservations there are, how many cars we have to clean to get through the day, how many employees I have at the counter, which specialty vehicles I need up first, etc. Then, I plan accordingly and communicate my plan to the employees.
Management has taught me, above all else, how to look beyond today and tomorrow. Forecasting and planning are extremely important. I've learned to look at the 'bigger picture', as it were.
I've been with the company for a very long time and my co-workers and managers are all family. This is the type of company that most people don't leave, so we've all known one another for a very long time. We have built a culture of respect and working hard to keep things flowing.
The hardest part of the job is daily compromise. Most days, I come in, playing 'catch up', and I don't have what I need in order to make the customers happy, so it is necessary to do everything in my power to please every single customer that I have to explain that I don't quite have what they need. It's disheartening when you don't have what the customer is expecting.
The most enjoyable part of the job is knowing how to roll with the punches and handle anything that comes up. I'm good at what I do and each time I solve a problem, it makes me smile.
Expensive insurance policy