Customer Service Representative (Former Employee) – Minneapolis-Saint Paul airport, MN – July 12, 2016
I could be driving the shuttle to airport to deliver and pick up customers. Promoting rental of vehicles for business and pleasure to potential customers. Collecting payments for vehicle use. We had good management at our location. The coworkers were of all ages that worked there. The hardest part, besides rude customers, was changing jobs as I enjoyed working at this location.
General Manager (Former Employee) – Cincinnati, OH – March 31, 2015
Unfortunately this company was acquired by the Hertz Corporation and no longer exists as it once did. It is now a wholly owned and operated subsidiary. DTAG was the best place I ever worked. Around 2008 things started to turn for the better and I don't know if I'll ever see a better place to work in my lifetime. Great autonomy and support. Encouragement of an entrepreneurial spirit. Positive culture, recognition of successes.
fast paced, good compensation, great leadership, lots of support
not always the newest equipmentt, stressful peak seasons
Poor culture, short of cars on a regular basis. Leadership so inept as to be beyond laughable and unconcerned with employees or customers. The only concern is how better to sell insurance or upgrades at the counters. The sales program encourages employees to be dishonest with customers and those that can't seem to "sell" will find themselves unemployed within a several months. The pressure on the frontline "customer service" representatives and management is unfair and, at times, unethical (in a business sense). Turn over is very high due to this and it is actually desired (From the mouth of the former director of sales at a regional meeting). Employees are little better than their number and not much more than an company asset on the locations P&L.
Field Management gets a company car, insurance and free gas
Internet Sales Manager - Promotion (Former Employee) – Tulsa, OK – March 15, 2015
Dollar Thrifty was a wonderful company to work for. They empowered employees by allowing them to make work related decisions based on what was best for the company. They improved performance by conducting redesign processes that included everyone, all the way down to the car wash staff. This streamlined the processes and created overall efficiencies beneficial to the whole company. Our department operated as a team in the best sense of the word. The hardest part was seeing the company sold and slowly dismantled.
Customer Service/Sales (Former Employee) – Lansing, MI – February 25, 2015
A typical day at work would be making resverations, washing cars, answering phones. I learned how to handle a situation with an unhappy customer with a rental. Management was go and so were my co-workers. There was no hard part of my job. Flexibility was the most enjoyable part.
DTG Online is an intranet website for DTAG. DTGOnline developed using SharePoint 2003 and SQL Server 2005. I was responsible for designing and develop
SharePoint Developer (Former Employee) – OK, OK – February 23, 2015
Roles & responsibilities: • Created Web Applications and Sites as according the requirements • Involved customize the look and feel of SharePoint Portal Server 2003 to match corporate design • Developed and deployed custom web parts. • Enforced site level security and implemented security principals, SharePoint groups and users • Administrative routines such as Backup & Restore over SharePoint server 2003 • Customize personalization and targeted news. • Configured indexes and searches for SharePoint • Responsible for site collection backup and restores
DTAG's focus was on the Customer and a TEAM Culture
Arbitration/Vehicle Remarketing Mgr, Fleet (Former Employee) – Tulsa, OK – February 11, 2015
DTAG had a great Culture and High Ethics. The Company was always about Customer First! The position allowed me to be self-managed and I was empowered to do my job. Every day brought a new opportunity to make decisions based on what was best for both the Customer and the Company
Exit Booth Agent and Greeter (Former Employee) – Warwick, RI – January 8, 2015
This was the worst place I've worked yet. My 7 managers could not get themselves on the same page. The best part of the job was my coworkers where we were able to commiserate in our miserable job. I had worked for them previously, but at a different location, and it was much better in every aspect!
Pricing coordinator (Former Employee) – Tulsa, OK – December 6, 2014
Dollar Thrifty was a great place to work. They offered great benefits. Dollar Thrifty was purchased by Hertz in 2012. I would not recommend working for Hertz. The software used by Hertz is old and unreliable. There is also a lot of red tape and departments do not work with each other.
Customer Service Representative (Current Employee) – Manchester, NH – November 22, 2014
A typical day at work for me would consist of being there for 7a.m, and leaving at 3p.m. Poor management all around, good luck with making a complaint about issues with co workers or anything else. It just doesn't get taken care of. You're supposed to be part of a team, but always feel like an outcast.
Admin Assistant / Counter Sales Agent (Current Employee) – corpus christi – October 15, 2014
going through transition is not good, being bought out and the constant change and not know what the change is for or about is not the way you want to go to work everyday I love my management team and my co-workers great group of folks. the hardest part of my job is I'm doing my job along with other jobs until whenever the transition is complete