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Donnelly Communications
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37 reviews

Donnelly Communications Employee Reviews

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Very professional atmosphere
Customer Service Rep (Former Employee), atlanta,gaMay 26, 2015
a typical day at work would include answering inbound call while managing customer accounts. I learned that you should always remain professional and providing great customer service always makes the day go smoother.
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Productive workplace with a welcoming environment
Customer Service Rep (Current Employee), Atlanta, GAMay 18, 2015
Management does the upmost in assisting with customer complaints and questions that we are unable to answer as associates. They have provided through training for the job.
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My Donnelly Summary
Customer Service Representative (Former Employee), Marietta, GAApril 9, 2015
My experience at Donnelly Communications was one to remember. I was given the opportunity to work with some great people and learn a lot of new skills. I quickly learned how to deal with complicated people and how to calm people in certain situations. Many of my coworkers were very helpful in assisting me in coming to a solution. The most enjoyable part of my job was being able to help a customer solve their problem by the end of the call.
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Okay
Customer Service (Current Employee), Atlanta,GAFebruary 11, 2015
Its a good company to work for. As long as you follow the rules and have good calls you won't have any problems working there.
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Good place for seasonal work
Style Consultant/ Customer Service Representative (Former Employee), Atlanta, GaJanuary 3, 2015
Pros: friendly environment
Cons: pay
Got a job on the fly. came in knowing it would be seasonal. learned a lot, made some good networking connections. overall very solid experience. Would definitely recommend to anyone looking for seasonal employement
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A good place to gain experience
Customer Service Representative (Current Employee), Atlanta, GAJanuary 3, 2015
Donnelly has been around for a while. I like the core principles that the company was founded on. Naturally there are things that we all can improve on. Still, the consistent open communication from my direct manager and her open honesty makes this job worth it.
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Donnelly Communications
Customer Service Representative (Current Employee), atlanta, gaDecember 29, 2014
Pros: you can get alot of hours
Cons: pay needs to be better.
Like talking to people around the world. It is very challenging making sure that these customers get the best Customer Service to resolve there problems.
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Busy call center environment
Call Center Supervisor (Former Employee), Atlanta, GAOctober 21, 2014
Cons: suspened breaks for agents.
Very busy call volume, large number of employees. Long days with productivity as the goal.
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fun with exciting guest
Customer Care Representative (Former Employee), Atlanta, GAOctober 2, 2014
This was a fast past job . Everyday was busy and exciting. The rush just made me feel so good. My supervisor was hilarious and sweet.
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Typical workday
Call center representative (Former Employee), Atlanta, GAJuly 31, 2014
Pros: hours
Cons: supervisor
a lot of customer interaction, fast paced, had to learn something new everyday.
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Great Training Program, The Communication and expectations for the low pay not realistic. Please the employees you will get excellent client support
Customer Service Representative (Former Employee), Atlanta, GAJune 2, 2014
Pros: the training program. the chapel for employees
Cons: the pay hours changed everyday not consistent, and then some days you could be sent home after working 2 hrs. one breakroom, workstation had to be shared .
The company had an excellent training program, but once you arrived on the call center floor there was not any clear direction you had to many bosses ie.. you had an ambasssadors, teamleaders,QA'S and Supervisors and they did not always give the same feedback when monitoring your incoming calls.The office conditions were not favorable for employees only one break room for a 24hr operation, And the there was The hours were not consistent,they would change everyday thus making it hard to plan dr's appointment etc.
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Donnelly
Call Center Representative (Former Employee), Atlanta, GAApril 11, 2014
Pros: selling more products to customers
Cons: sitting for 8 hour shifts. and not making a single sale
Answer calls for customer purchases and complaints, all while providing a satisfaction for customer daily. every co worker worked separately to up- sale on products provided by company. the most hardest part of the job was dealing with very irate customers who didn't like products. the most enjoying part of the job, was making clients satisfied with purchases and up sales made. management was great!!
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Great place to work
Customer Service Agent (Current Employee), Atlanta, GAMarch 16, 2014
Great place to work. They provide excellent feedback. They are very driven and are big on religion. I love it!
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I enjoy going into work daily
customer service, sales (Current Employee), atlanta. gaDecember 6, 2013
Pros: supervisors
Cons: short breaks
Donnelly Communications is a great company to work for. Staff was friendly and was very helpful.
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The best company to work for during the 4th quarter
Customer Service Representative (Former Employee), Atlanta, GADecember 6, 2013
Pros: 4th quarter pay
Cons: schedule maker looks like sling blade and is rude
You will make so much money during this time because theyre always jammed packed with extra hours... plus they give seasonal promotions at this time which brings more cash... wages are good the other 3 quarters but 4th Quarter is what separates the go getters from the slackers here
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Job Duties
Call Center Agent (Former Employee), Atlanta, GAOctober 6, 2013
• Answer calls professionally
• Respond to customer inquiries
• Research required information using available resources
• Handle and resolve customer complaints
• Provide customers with product and service information
• Enter customer information
• Process orders, forms and applications
• Identify and escalate priority issues
• Route calls to appropriate resource
• Follow up customer calls where necessary
• Complete call logs
• Produce call reports
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Your Typical Office Job
Customer Service Representative (Current Employee), Atlanta, GAOctober 6, 2013
Pros: family atmosphere
Cons: no benefits until after 90 days
Answer inbound calls from various clients, both retail and restaurant, document the calls and forward them over to the appropriate channels. Steady paced call flow, regular breaks, friendly people
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ok place while searching for another job
Customer Service Representative (Current Employee), atlanta gaOctober 1, 2013
Pros: they always have hours, most of the time
Cons: break suspensions, health insurance is costly
many people come and go, not many can put up with rude customers and break suspensions. but it can be very rewarding once you get close to the managers.
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very busy environment
Customer Service Specialist (Current Employee), Atlanta, GASeptember 25, 2013
Pros: over time hours
Cons: short breaks and high turn over rates
Donnelly is a very busy job and has the potential to be a great business but after 32 years their turn over rate is extremely high.
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customer service working with multiple clients
Customer service rep (Former Employee), Atlanta, GASeptember 23, 2013
Pros: friendly people
Cons: no job security
a call center where you will take calls for serveral clients to trouble shoot or place orders and answer questions.

Donnelly Communications Salaries

Customer Service Representative
$9.50 per hour
$20,000 per year