Pros: a sense of accomplishment most days.
Cons: you are a robot.
I originally began working at dotster because the main focus was the customers and quality of service. after 3 months management took a 180 degree turn and completely went based on statisics, and no longer emphasized quality. a typical day at work is being called "customer support" when in reality you are just a cog/body in a seat, and if you are not up to the statistics requirements, even though you are generating more business and happy customers you will be fired. Management is uncaring and cold, and non-responsive to requests/needs of employees. other employees are team oriented, and helpful, including the network admin staff, who you occasionally speak to regarding issues for customers. the hardest part of the job is being a drone. the most enjoyable part is resolving problems and swaping tips with co-workers.