Fun work environment, Critical issues with everything else.
Pros: beer cart friday
Cons: incompetent management, incompetent tech support, inadequate tools to perform job, inadequate training for product knowledge.
Inadequate system for Chat Sales. The Tracking system to see how much in sales you have does not work, the sale is visible in the customers account but does not get attributed to you most of the time. Reasons given for this were: Cookies not tracking from customers browser, customer chatted on one browser and processed the transaction from another browser, – more... customer using incognito mode or in-private browsing, website experienced an error while order processed (typically a 500 error), examples of failed "conversions" (or sales that processed but were not attributed) that were passed up to management to correct went unresolved. The great majority of chats were customers looking for technical support instead of purchasing services because the support line reps would simply not perform their duties and would ultimately hang up on the customers. – less