Tier I Technician (Former Employee) – Vancouver, WA – March 24, 2014
I originally began working at dotster because the main focus was the customers and quality of service. after 3 months management took a 180 degree turn and completely went based on statisics, and no longer emphasized quality. a typical day at work is being called "customer support" when in reality you are just a cog/body in a seat, and if you are not up to the statistics requirements, even though you are generating more business and happy customers you will be fired. Management is uncaring and cold, and non-responsive to requests/needs of employees. other employees are team oriented, and helpful, including the network admin staff, who you occasionally speak to regarding issues for customers. the hardest part of the job is being a drone. the most enjoyable part is resolving problems and swaping tips with co-workers.
Sales Chat/Customer Support (Former Employee) – Vancouver Washington – February 4, 2015
I worked while the office was located in Vancouver Washington, it was an amazing working experience, learned a lot about web hosting, domains and it was certainly a rewarding experience from the pay to the sudden lunches, the sales motivation extras such as gift cards, employee room snacks, soda fountain, beer Fridays. Management was great and just an amazing group of people. The Vancouver office closed and all operations moved to Phoenix Arizona - I am not sure if this is the case in Arizona.
if you are willing to relocate to phoenix there is room for advancement
Fun work environment, Critical issues with everything else.
Chat Sales Representative (Former Employee) – Vancouver, WA – September 4, 2012
Inadequate system for Chat Sales. The Tracking system to see how much in sales you have does not work, the sale is visible in the customers account but does not get attributed to you most of the time. Reasons given for this were: Cookies not tracking from customers browser, customer chatted on one browser and processed the transaction from another browser, customer using incognito mode or in-private browsing, website experienced an error while order processed (typically a 500 error), examples of failed "conversions" (or sales that processed but were not attributed) that were passed up to management to correct went unresolved. The great majority of chats were customers looking for technical support instead of purchasing services because the support line reps would simply not perform their duties and would ultimately hang up on the customers.
beer cart friday
incompetent management, incompetent tech support, inadequate tools to perform job, inadequate training for product knowledge.