Dotster Employee Reviews in United States

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Great environment, great place to work
Sales Chat/Customer Support (Former Employee) –  Vancouver WashingtonFebruary 4, 2015
I worked while the office was located in Vancouver Washington, it was an amazing working experience, learned a lot about web hosting, domains and it was certainly a rewarding experience from the pay to the sudden lunches, the sales motivation extras such as gift cards, employee room snacks, soda fountain, beer Fridays. Management was great and just an amazing group of people. The Vancouver office closed and all operations moved to Phoenix Arizona - I am not sure if this is the case in Arizona.
Pros
if you are willing to relocate to phoenix there is room for advancement
Cons
vancouver office closed
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Good place to work.
Customer Care Agent (Former Employee) –  Vancouver, WADecember 18, 2014
Unfortunately, they've moved their office to Phoenix, AZ.
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Great atmosphere. All departments are friendly, great managers and leads!
Technical Support Representative (Former Employee) –  Vancouver, WAJanuary 23, 2014
I've never worked for a more organized and healthy company. A typical day at work was stress free. Leads were extremely helpful.
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Fun work environment, Critical issues with everything else.
Chat Sales Representative (Former Employee) –  Vancouver, WASeptember 4, 2012
Inadequate system for Chat Sales. The Tracking system to see how much in sales you have does not work, the sale is visible in the customers account but does not get attributed to you most of the time. Reasons given for this were: Cookies not tracking from customers browser, customer chatted on one browser and processed the transaction from another browser, customer using incognito mode or in-private browsing, website experienced an error while order processed (typically a 500 error), examples of failed "conversions" (or sales that processed but were not attributed) that were passed up to management to correct went unresolved. The great majority of chats were customers looking for technical support instead of purchasing services because the support line reps would simply not perform their duties and would ultimately hang up on the customers.
Pros
beer cart friday
Cons
incompetent management, incompetent tech support, inadequate tools to perform job, inadequate training for product knowledge.
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3.8
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