Dotster Employee Review

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Statistic run workplace
Tier I Technician (Former Employee) –  Vancouver, WAMarch 24, 2014
I originally began working at dotster because the main focus was the customers and quality of service. after 3 months management took a 180 degree turn and completely went based on statisics, and no longer emphasized quality. a typical day at work is being called "customer support" when in reality you are just a cog/body in a seat, and if you are not up to the statistics requirements, even though you are generating more business and happy customers you will be fired. Management is uncaring and cold, and non-responsive to requests/needs of employees. other employees are team oriented, and helpful, including the network admin staff, who you occasionally speak to regarding issues for customers. the hardest part of the job is being a drone. the most enjoyable part is resolving problems and swaping tips with co-workers.
Pros
a sense of accomplishment most days.
Cons
you are a robot.
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Good pay for work done.
DNS management (Former Employee) –  Vancouver, WASeptember 22, 2017
Company is fair, they are enthusiastic and excited to help you atain your goals. They hold on to and advance tallent. Be flexible to change and potential to move.
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Great environment, great place to work
Sales Chat/Customer Support (Former Employee) –  Vancouver WashingtonFebruary 4, 2015
I worked while the office was located in Vancouver Washington, it was an amazing working experience, learned a lot about web hosting, domains and it was certainly a rewarding experience from the pay to the sudden lunches, the sales motivation extras such as gift cards, employee room snacks, soda fountain, beer Fridays. Management was great and just an amazing group of people. The Vancouver office closed and all operations moved to Phoenix Arizona - I am not sure if this is the case in Arizona.
Pros
If you are willing to relocate to Phoenix there is room for advancement
Cons
Vancouver Office closed
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Overall rating

3.8
Based on 6 reviews
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Ratings by category

Work/Life Balance
3.5
Compensation/Benefits
4.3
Job Security/Advancement
2.5
Management
2.8
Culture
3.0

Dotster Reviews by Location