Unprofessional & Unethical
Associate Director of Catering (Former Employee) – Tarrytown, NY – April 23, 2017
In comparison to other corporate organizations, this was by far the worst that I've ever experienced. Since the property was a franchise there was no accountability to corporate and nor support from the home office. There was no training for associates, no opportunity for advancement based on merit, unethical management practices, and an overall culture of unprofessionalism and negativity. Staff members, especially hourly associates, are often mistreated and since the HR department was eliminated, associates have no support resulting in an unusually high turn-over rate. The poor customer service is the result of the double standards demonstrated by upper management. Healthcare costs were astronomical and put a tremendous strain on staff. On-line reviews are manipulated by management to give an inaccurate representation of the hotel.