Loss Mitigation Supervisor ( Mortgage Loans)
Dovenmuehle Mortgage Inc. - Lake Zurich, IL

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LOCATION: Dovenmuehle Mortgage Inc. – Lake Zurich, IL

Dovenmuehle Mortgage, Inc. is the leading residential mortgage subservicing company in the United States and our corporate headquarters is located in Lake Zurich, IL . We service over 1 million loans for other financial institutions nationwide.

LOSS MITIGATION DEPARTMENT SUPERVISOR/ JOB DUTIES:
Oversee and manage the day to day operations of the Loss Mitigation department ensuring loss mitigation reviews are conducted timely and accurately.
Manage, mentor, and coach a team of loss mitigation representatives (specialists, phone reps, coordinators, & account analysts).
Complete and maintain individual performance plans for each direct report; meet regularly to set goals and groom, to ensure personal and professional development (e.g. monitoring task queues and e-mails, quality review, etc. and assisting in achieving team/departmental goals and objectives).
Work with Loss Mitt Management to set monthly department productivity goals; monitor department productivity and time management.
Hold regularly scheduled staff meetings to ensure open communication and promote positive team environment.
Maintain staffing model on monthly basis and ensure department metrics are reviewed on monthly basis.
Implement new programs as requested by investor/clients; ensure changes in requirements are implemented in a timely manner.
Respond to internal and external audit findings by preparing formal responses and ensuring remediation of noted issues.
Participate with client & homeowners calls to discuss loss mitigation related topics/issues.
Ensure adherence to internal service levels relating to call center and processing time frames.
Review quality control reports weekly and remediate any deficiencies.
Review key performance indicators and pipeline management reports with senior management on a weekly basis.
Implement new programs as requested by investor/clients; ensure changes in requirements are implemented in a timely manner.
Respond to internal and external audit findings by preparing formal responses and ensuring remediation of noted issues.
Participate with client & homeowners calls to discuss loss mitigation related topics/issues.
Job Requirements:
To qualify, you should possess:
EDUCATION: College degree preferred

  • 3+ years of experience in mortgage default
  • 3+ years loss mitigation supervisory/management experience
  • Call center management experience
  • Excellent customer service skills and customer/client focused
  • Excellent problem resolution skills
  • Excellent verbal and written communication skills
  • Excellent organizational skills with ability to multi-task in fast paced environment
  • Dependable and reliable with a positive attitude
  • Self-motivated

Indeed - 7 months ago - save job
About this company
Dovenmuehle, founded in 1844, is the oldest mortgage banking company in the Midwest and one of the oldest mortgage companies in the United...