Front office (Current Employee) – springfield ma – May 21, 2015
the company is highly busy the interview process is great youll get called for a work interview youll complete plenty of work for free non paid. And yes its real work and live with clients. Your asked to lie to consumers about appointment dates and time to bring them into the office. Not a good view for any consumer if they knew the truth. Overall somewhat a good deal if everyone was honest with consumers.
front desk (Former Employee) – CT – January 7, 2016
There system is completly off set, they expect you to build an entire schedule for the dr for the next day. Yes, 15+ appointments for the next day. With the management being no help. Managers put a lot of pressure on you, criticize, etc. I would never work for company again..
You don't leave at a certain time, have to build a schedule for next day, no guidance, no time for lunch unless your working all day
Manager (Former Employee) – Stratford, CT – February 18, 2015
It is a location where costumer are guaranteed excellent customer service. Unfortunately, it's location does not allow for heavy and necessary traffic. A typical day at work for me consisted of treatment planning patients, making sure that the schedule was full allowing the doctors to be productive and overseeing a team filled with energetic, and hardworking employees.
Front Desk Coordinator (Former Employee) – Haverhill, MA – July 21, 2013
Provide excellent customer service, answer phone calls, reminder calls to patients, called to verify insurances such as Mass health BCBS, schedule appointments and file charts. The hardest part of my job was calling insurances and getting through to them and getting in touch with patients.