Pros: pay on time
Cons: lowest pay in industusty, clueless management, no compensation for office work, not compensated for drivetime and mileage, rude and harassing messages, employees are taken advantage of, accusations w legal implications, lots of printing, no benefits
I have worked for Driveline for several years and have a small territory of Dollar General and Family Dollars stores with occasional additions of other retail establishments. The pay is less than the living wage at 9.00 an hour and you are expected to complete tasks that you are not paid for and additional responsibilities seem to be added daily. Since Driveline is not a full time position the hours are supposedly flexible to give the employee the opportunity to work around their real job's hours. However, there are many restrictions to work time, including a short 4 day work window. In the past we were allowed to move around jobs on our board to create a work schedule. This is no longer the case (at least with my GM.) All jobs, regardless of when they are due are put on the schedule to be completed in the first four days it is issued (many jobs have a 2 -3 week window) and if it is moved you will be sent a harassing email to not touch your dashboard. In many cases this leads to driving to stores to complete a 15 minute job that could have been coupled with a job at that location on the following week.
The amount of printing is unnecessary. Not only are the directions poorly written and redundant, they span 3 to 4 pages with useless information and color pictures - you are NOT reimbursed for printing. The work orders are poorly set up and usually require two pages - you are NOT reimbursed for printing. The jobs require you to also print POGs and letters of authorization that you are to leave with the store managers - you are NOT reimbursed for printing.
If you cannot find – more... components after searching the store for 15 minutes you have to call your GM. In some instances your GM will ask to speak to the manager giving the impression that your word is not taken as truth. After 15 minutes of determining that the project is not in the store, you are told to contact support to request materials. Support is a term we will use loosely. The call lines are usually busy and you will experience a wait - after they are answered by someone who is usually asks why you are calling in a effort to show that your call is unimportant and disrupting their work. When all is said and done, you have spent a good 45 minutes in the store, you have printed countess paperwork, you have driven to and from the store (Drive time & Mileage are not paid for your attempt), you are asked to take pictures, you have to fill out a report and upload images - you are only paid for 9 - 15 minutes maximum for this job. The work is not over, then you are expected to email and discuss the job with your GM, in some instances you are told to call the store and see if the components have arrived - all of this is unpaid administrative work. The job will be rescheduled and you will have to repeat all of the above (because there is no way the components have arrived yet and you are not allowed to move the job to another time to accommodate shipping times.)
GM is unavailable after 6 pm and on weekends. If you email the GM during this time you are sent an automated response stating that they are not available. After, a mass mailing will go out to the entire team full of exclamation marks and capital letters informing everyone again of the GM's office hours. Since Driveline is a second job, most employees are just getting home and trying to submit reports around this hour. So if you have a report error you will not get help at this time. If you leave the report unfinished you go on the naughty list. This is not a list you want to be on and you are penalized. You CAN however expect to receive phone calls and emails from the GM after 6 pm that you are expected to read right that second, and send a response stating that you read the email. If you do not answer your emails on the weekends you will get a nasty email telling you not to let this happen again- again, all unpaid office work.
Some jobs simply cannot be done in the amount of time they are slotted. In some case time will be added for you to complete the work, however continuity work will not be compensated. You are told to stop the second you reach your time limit. The problem with not scheduling enough time to do these weekly jobs is that the section you are working will never look refreshed and management does take notice of this. If you ask Driveline for time to complete this task (ie only 30-45 minutes to stock new shipments, organize, build holiday endcaps, add helium to balloons, refresh and entire aisle of greeting cards, take photos and enter a report on the computer) you are told the company will only pay that amount. Driveline does NOT go to bat for the employees.
Employees are taken advantage of and they are quick to let you know just how far down the totem pole you are situated. Recently they implemented a way to find duplicate images that are uploaded. If you upload an incorrect image - there is NO way to remove it and you have to contact your GM (this more than likely accounts for all the after 6 pm emails to the GM). Noting on the comments that the wrong image was uploaded is not sufficient (I have come to believe any comment left on a report in any of the comment areas is simply not read.) An automated response will be sent to your email accusing you of committing fraud and directing you to talk to your GM so they can review your history of fraud with the company. Apparently the second time this happens you are fired and since they use the work "fraud" it is likely to include legal implications and costly lawyers. You will have many many images to filter through once you get home to upload to the different reports, same sets but different stores. Accidents will happen so be careful. You are NOT paid for any of this administrative time. Entering reports, depending on the number of stores you have, will account for about an hour of unpaid work.
Basically the job is demanding of your time and does not hesitate to require work you will not be compensated for. Employees are insignificant and do not expect to be treated otherwise after the "honeymoon" period. You will be expected to go out of your way and do more than you are being paid to do. This job does not pay a living wage and the company does not give out raises. I know one merchandiser who has been with the company for close to 10 years and she is still making less than a living wage and has only received a few raises during her time with the company - she is the token "good girl" and does way more work than she is required to do. Don't expect any holidays - in fact expect weekend work to appear on your dashboard with no way to turn it down, especially during the holidays. A holiday during the week only shortens your week from 4 days to 3 days to get all work completed. Do not expect holiday bonuses. Do not expect any perks. Do not expect kudos for jobs well done. Just do your work, keep your head down and stay under the radar and you will get your tiny check in two weeks. Do expect emails demanding you give more than you are being paid to give.
I wouldn't recommend this job unless the stores you are promised are very close to where you live or you are already in the area. Even then stores can be removed and given to other employees that are added to the team with no notice. If you are a merchandiser for your area it is good to supplement work, otherwise you are working for free once you add in the expenses of the job. Dead end job. – less