DRURY HOTELS Employer Reviews

My overall experience was terrific, i enjoyed the daily dealings with the guests of the hotel, and the meeting of their needs.

I loved most of everything about this company , especially my management. I work the night audit shift so it was hard to balance my personal life. The only other negative things was two day out the week I had to do second shift bar, front desk, or both...which was very exhausting.

A typical day at work consists of checking guests in and out of the computer system/hotel. all day you stand at a "station" waiting to greet the guests and assist with any needs/requests. Most guests are wonderful but you do get some who are very irritated and most of the time if you ask for any help from management they want you to solve it yourself – more... as if you are bothering them. Atmosphere is great except for the internal jealousy and bickering that constantly goes on within the departments. Management plays a lot on favoritism when it comes to requests i.e. the schedule. the only good thing they do is with every major holiday they provide a luncheon for their employees to show appreciation. – less

I enjoyed working here. A typical day at work would be going in at 4 to prepare food for the hotel guests, as well as prepare drinks for them. Some nights, there would be two of us, other days just one. My managers were great, they wanted to see everyone succeed and do well. My coworkers were great, we were all around the same age, so we got along well.

took care of the maintenance of two hotels. learned all about biolers and hvac units. management was ok. there was a divided work force.

I had wonderful co workers it was a great enviroment to report to on a daily. the hardest part about my job was that i had to leave but of my relocation

Needed something that would offer benefits, position was not at real night audit position. It was more like a front desk agent that printed reports.

What once was a great company has changed into another corporate machine that only cares about the bottom line. It's a shame. Managers are expected to work crazy hours while trying to reach impossible goals. The pay was also below market value. I can not recommend this company.

I very much enjoy working at Drury. They are very family oriented and the hours are very flexible. The hardest part of the job is just trying to keep everyone happy. But that is also the most enjoyable part as well.

Working at Drury was at first a great place. Working at thier smaller properties is a breeze, lots of work but you welcome it and can handle it with out the extra stress. However I was asked to move to another of thier larger more busy properties and that was whole different horror story. The work environment was not as tight knit as the smaller hotels. – more... Some of the policies and procedures that seem to work great at their smaller hotels just have no business being done at the larger beast of thier other hotels. The company means well, but they are just now getting into the larger hotel industry and are starting to get the "jist" of it. – less

WORK DAY START AT 8AM UNTIL 3-5 PM DAILY. LEARN TO CLEAN ROOMS TO STANDARD OF CLEANLINESS.THE COWORKERS WAS HELPFUL WHEN NEEDED.CHECKOUTS THAT IS LATE IN THE EVENINGS AT TIME OF LEAVING FOR THE DAY DECIDES TO CHECK OUT AND THAT ROOM NEEDED FOR THE NEXT DAY IMMEDIATELY.WORK AT YOUR OWN PACE WITH FREE COFFEE WITH SNACKS THRU OUT THE DAY

Great job! I destroyed my chances of ever working there again though.

Great company to work for with opportunity for advancement. Most management positions are filled internally. Bonus pay, medical, dental, 401k benefits to name a few. Would work for them again in a heart beat! Only downside is that typical manager often goes in to work at 6am or if late shift works until 7 or 8pm. Usually 10 hour shifts. Not your typical – more... 8-5 job. Hours vary depending on the hotel's need for that week. General managers are required to work on New Year's eve and stay at the hotel over night. Other than that, work is fair and it is the type of company where you get to know managers from other cities and people from the corporate office. There is always someone to help in times of need. – less

I started as a Guest Service Agent, was promoted to Assistant General Manager within 12 months, and performed the role of Acting General Manager for 5 months.

Drury Inn is a great company to work for but the management is awful!!!

The company boasts about teamwork and tries to tell employees to have balance with work and home life while they expect you to work 80 hrs a week to get your work done. Completely takes advantage and overworks employees compared to all other hotels in the area. Would not recommend this company as a place to be happily employed. Not honest in benefits – more... as well.. not paying team for vacation hours earned. Does not treat employees fairly across the board. – less

I learned quite a bit about computers and databases, also how to work with people in person as well as on the phone. With this job you had to always be on your toes and have energy. One of the hardest parts of the job was not being face to face with people. Trying to make someone happy over the phone at times can be happy when you can not make eye contact – more... and show you care. The most enjoyable part of the job was most of my co workers and knowing I was helping people. – less

Drury Hotels is owned by the Drury family and they incorporate a lot of family values into their business. If you do a good job, care about your work, and prove yourself worthy, there is opportunity for advancement within the company. The provide excellent training and support. When I worked for them, they had a bonus program from ALL employees where – more... you would get a bonus check for how well your hotel did based on guest reviews. It was an excellent idea to make everyone work hard together as a team so you could ALL benefit from happy guests AND extra money!

I feel like Drury taught me a lot that is helping me through my current career. The Front Desk is an excellent place to start for young people who aren't sure what they want to do with their life or want to work part-time as they go through college. There are a lot of departments and they tend to cross-train everyone in at least 2 departments.

Management was good and bad. Sometimes my staff and I felt like our manager didn't care or wouldn't listen. Or maybe it was Corporate who made up a stupid new procedure that made us say, "Have they even WORKED in a hotel before?! That's a terrible idea!", and then we would have to follow the new rule because it was part of our job. Speaking of which, Drury boasts some of the lowest turn-over in the hospitality industry, so they will go to great measures NOT to fire someone. I worked there for over 4 years and only saw 3 people get fired. 2 were for attendance. They have a pretty fair attendance program using points, but some people would "play the system" knowing they could get away with adding on a few points because some from 6 months ago were going to "drop off soon". Corporate had an idea program where if your idea saved the company the most money/quickened a process/was awesome, then you won a gift card. The VP and a team sat down and went though ALL the ideas and RESPONDED to ALL the ideas. If a guest sent in a really good survey about you, the VP would hand-write a little message on it with a sticker and mail it to the hotel. I thought that was a really nice, personal touch! Sometimes (if you were REALLY awesome), Mr. Drury himself would send you a letter.

I feel like the hardest part of the job was just trying to keep up with the workload. Sometimes they have unreal ideas about budgets so the management has to do a lot of extra work with no compensation. Pay is good for Front Desk and even Housekeepers, but management is just okay. Because of all the extra hours I put in, I did the math one day and I didn't make much more than Front Desk because I was salary. That was kind of depressing. I feel like I got scolded for things I couldn't control (their budget was too low and needed more money to pay people extra hours because it was busy). Overall everyone worked pretty well as a team and since they take a lot of time hiring employees, most of the people were nice enough to help each other and different departments to get their work done.

With that being said, I think the best part of the job were the co-workers. We had fun (because it said in the handbook that was part of our job), we helped each other, we learned, laughed, and cried together. Plus they paid for my Bartender's License to serve at their daily happy hour. Bonus! – less

The people there were wonderful. It was a fantastic place to work fun environment but things still were done on time and professionally

Great place to work at. Made working fun. Always left happy everyday after work.