JD Power and Associates 10 years running... and no value for its employees
Front Desk/Night Auditor (Current Employee) – Houston, TX – June 27, 2015
Favoritism runs rampant from the top down. after almost 8 years of working and helping out at various other properties, signing up the most Gold Key memberships, submitting the most sales leads, having my name on numerous guest satisfaction surveys, and overall being available to work A, B, and D shifts as needed, I have been told that I am still not ready to become a manager. There is a company culture that promotes that they will hire from within, yet I have personally seen over a dozen good employees at different properties consistently get passed over by outside managers being hired. Be prepared to spend your career waiting while you jump through all the hoops you can imagine, or you can pursue another venue that recognizes hard work and rewards it accordingly. I wash my hands of this place and bid it fairwell.
the guests, being a family owned/operated hotel, and hotel discounts (when you can actually get the requested time off granted)
management, micromangement, being a family owned/operated hotel, a lack of empathy for the employee's time/life commitments, and lets say that "birds of a feather flock together"