Great coworkers. I made wonderful friends and loved the management on a personal level. But- when it came to leadership management was very poor. They care about employees personal lives but they don’t care about them when it comes to the job perspective. I would NEVER suggest working as a guest service agent. Horrible people everyday, always get yelled at, management doesn’t support, very short staffed, customers are always very rude, there are ZERO breaks available. When asked owners of company why, their response is the position is an on call position and they don’t care. The solution- have a manager who is sitting at their cushy desk work the front desk for employees while they have a break. Every other hotel chain can somehow implement this idea. Struggled to use the restroom one time a day, no lunch breaks, and standing in one spot will take significant tolls on your body. No room to grow in this company at all. Just not worth getting talked down to when one can go elsewhere and find a much better work environment. The company is very small minded, has no desire for change and better implementation.
No breaks, horrible customers, bad management