If you're looking for something w/benefits and plenty of room for advancement, keep looking.
Pros: call center experience, accessible location, different part time hours available
Cons: no full time shifts, no benefits, short breaks, communication, uncomfortable headsets, outdated technology
Soon, there won't be any full time shifts available. If you're looking for part time, that's fine. If you're looking for full time, I highly recommend you keep your job hunt going.
The work is very monotonous and repetitive. You have no freedom w/the script and have very limited information which can become frustrating. They claim to be so big on QA but there are so many people who are doing horrible in calls and haven't been called out on it. It makes the people who are working hard to do a good job, not want to because in the end, does it really matter? Instead of focusing on quality, they focus more on attendance, break time, etc. Of course, an employee should be following the rules in every respect but they've lost some good employees over mundane things while they lost their BIGGEST client over QA. You'd think they'd take quality more seriously.
There are no benefits and the only way you can get a raise is by moving to another position which is extremely restricted. Your best bet is to become a "Team Lead" but there's not really any teams. They get paid $1 more to do floor support, have access to email, and act as a witness when someone gets written up. That position used to have a lot more responsibility but it's been numbed down so much by upper management.
Most of the people that work there try to have a good attitude and are generally good people. It's one of the few positives. There are a few people in upper management who actually do show that they care and try to do what's best.
After being there for some years now, the only way I'd recommend this job to anyone is if they're in dire need of a part time job. If you have experience, please don't waste your time here. Just about everyone I know that works there now is trying to leave.