Call Center Representative (Former Employee) – Birmingham, AL – September 22, 2016
There is absolutely no reason to work here. They hire everybody. No one has any clue what they are doing. The manager of the whole center cussed in my face for absolutely no reason. I know a lot of people get on here and say things like this, when they know good and well there is more to the story. In this case, there isn't. The call center manager is just extremely unprofessional. There are only a handful of people out of 100s that have been there over 3 years. That should tell you something.
Data Capture Specialist (Former Employee) – Hoover, AL – October 23, 2015
I was hired on through temp service, Kelly Services and was there a year.but after a year of not being hired on permanently, you get let go. They provided free soda fountains and coffee and arranged for lunch trucks to come daily. The coworkers were friendly but we were all obsessed with making quota and having as few errors as possible. people are always getting fired. It's depressing.
Customer Service Representative (Former Employee) – Birmingham, AL – October 7, 2015
Employer services several lines of business, every employee in the call center could all have different skill sets handling 2 or more of their clients with hundreds of accounts. Employees are also expected to work the 3rd shift upon hire. Kansas City site has access to materials and resources that were not available to Birmingham site handling the same lines of business.
Claims Examiner/Customer Service Representative (Former Employee) – Birmingham, AL – September 27, 2015
This would be a great company if they did not do occurance time, Because when you have working mothers there are going to be times when child (ren) become ill , and its almost to the point when you will have to choose to leave my child ill or take the time and receive the occurance which i think is not fair.
Receiving Help Desk (Former Employee) – Birmingham, AL – September 29, 2015
An average day at work included heavy interaction with pharmacies in order to process claims. Other client interaction included taking calls from members of prescription drug plans. Both Medicare and commercial plans.
processing hospital and physican claim within company guidelines
Health Care Claims Specialist (Current Employee) – Birmingham, AL – March 7, 2015
I process medical and hospital claims, I either pay them or deny depending on the criteria. I adhere to HIPPA compliance as well as company guidelines. I've trained my co-workers on different types of claims. The management is awesome if there's a problem I let her know. I've gotten to do my overtime here at home and can also do it in bad weather. We had mandatory overtime for months. We got the claims caught up. The extra money was nice while it lasted. I get to dress casually and I can listen to music.
Being a remote associate at this company has been one of the most negative employment experiences of my life. You were routinely expected to work more than 10 hours a day, to be readily available by your own personal cell phone at all times and if you deviated from this you were made to feel inferior. Vacation requests were routinely canceled due to client needs and this was from poor management planning with staffing. I did enjoy the different aspects of the job but the lack of a work/life balance negated any positive aspects of this job.
No work/life balance, management style and culture, lack of strategic planning and direction
Senior Health Care QA Specialist, BPO (Former Employee) – Birmingham, AL – May 27, 2015
Job functions during my entire career at DST Health Solutions contributed to enhancing my job skills and IT/healthcare knowledge. I understand the importance of product quality and how it equates to customer satisfaction.
Health Care QA Specialist (Current Employee) – Birmingham – January 21, 2015
• Responsible for validation of AMISYS claims processing software • Translate client feature requirements into test cases and articulate discrepancies between actual and expected results. • Design and document reliable test cases based on software feature requirements • Document problems and events using web based applications such as AWD and JIRA • Review and provide feedback of processes and of completed tasks of associates • Ensure that associates provide the highest quality services to customers • Work on complex projects that provide reports to management
Data capture operator (Former Employee) – Harrisburg< PA – April 14, 2015
Look off a paper or screen and input the correct information into the system. File papers in the proper place when done inputting them in the system. The management was always friendly and so were the co workers. It was an enjoyable place to work.
Claim Analyst (Current Employee) – Birmingham, AL – December 29, 2014
Shift start at about 8 a.m. I login to the system, check email for any updates, and start processing claims. I process all medical claims including anesthesia claims. I learn something new everyday about how to process claims differently or more accurately. Management could be better but my co workers on the other hand are wonderful and we always pull together.(teamwork makes the dream work.) I love what I do and I don't find anything difficult about my job.
Claims Processor/Customer Service Representative (Current Employee) – Birmingham, AL – February 16, 2015
This is a fairly easy job. A typical day at work is mostly spent on your computer processing insurance claims and trying to meet your production. Working here I have learned how to process insurance claims, and medical billing. There is really no hard part to this job.
SENIOR CLAIMS ANALYST/TRAINER (Former Employee) – Harrisburg, PA – July 25, 2014
A typical day at DST was very busy and challenging. Montoring staff's production and the department's inventory was always a priority, to ensure claims were processed according to timely filing guidelines. The hardest part of the job was intrepreting medical policy and applying the correct policy to the correct claim situation. The most enjoyable part of the job was working closely and mentoring staff, solving claim questions and ensuring the department ran smoothly.
Customer service (Former Employee) – Birmingham, AL – September 16, 2013
This company is the worst company I have ever worked for. The managers are unprofessional and are not friendly. The HR department is not one that I would trust to report anything too. The work for the company and not for the employees.
This company only reward management, when the hourly employees are doing all of the work. The management gets a bonus, but not your hourly employees.
When a company chooses to place uneducated people in management, then this company is not what I thought it was. If some of the managers can't write a simple sentence, why is he/she a manager.
In the department that I work the manager has her favorites. This is something that I am trying to get away from.
Customer Service Representative (Current Employee) – Birmingham, AL – September 19, 2012
Job could be better not enough duties just one thing day after day and never switch around. Was told at interview that we would be folding letters and different thing but we do not do that either. Team lead does not get on phone and take calls to keep the calls to a minimum and all she does is talk on her cell phone.
BPO Administrator (Former Employee) – Birimingham, AL – November 18, 2011
DST Health Solution is very up beat back end insurance company where many skills are formed and developed. Very friendly management and very relaxed environment as long as production is made in a timely manner. Benefits include two weeks paid vacation and free insurance, medical and dental, but advancement opportunities here can be very limited.