Very unprofessional, ghetto, hostile environment, and lack of diversity..
Customer Service Representative (Former Employee) – Birmingham, AL – June 6, 2015
This place is so unprofessional that it is almost unbelievable that any reputable companies still out-source their business to them at all. They claim they don't like "micro-managing" their employees, but when your employees are rude to customers and everyone else inside the company you need to be "micro-managed" to regain some sort of professionalism. The work is not as hard as it is to deal with the ghetto run mentality of the company and what goes on around you everyday. You have more people up and walking the floor talking very loudly, then you have working on the phones. There are constant emails sent out by management begging people not to use their cell-phones or facebook or playing games while on a call and of course they never work. It is really unbelievable! Most of all the training is 2 weeks max and taught by a team lead who talks badly about the company while you are in training..wow... I am telling you this company is a mess and it's a shame because most of the people who work there are black and they are the only ones causing the problems. If you want a job without people speaking rudely, talking about you, gossiping, talking loudly to others while you are on a call, or just being straight ghetto and unprofessional.. Don't even waste your time trying to apply there.. It's such a shame!
Wear anything to work, anything...no dress code at all
Everything else... Very ghetto like atmosphere.